Author Topic: FSLabs - Doors not open but boarding and boarding happening  (Read 3572 times)

AlphaTyphoon

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FSLabs - Doors not open but boarding and boarding happening
« on: October 19, 2024, 03:24:49 pm »
Good afternoon,

I have noticed on my flights that when requesting boarding that the front and rear doors don’t open automatically but GSX continues boarding without requesting the doors to be opened. The cargo doors work as planned. This has been with both SODE jetways and GSX jetways.

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #1 on: October 19, 2024, 11:26:39 pm »
First, check your GSX aircraft profile and see if it isn't set to ignore the doors. If that isn't the issue, what airport is this at.
Captain Kevin

AlphaTyphoon

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #2 on: October 19, 2024, 11:46:28 pm »
How can I check if ignore door is set? Also, it is at every airport I use

AlphaTyphoon

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #3 on: October 19, 2024, 11:59:55 pm »
Furthermore to this, I have reinstalled both GSX and FSLabs to no luck. Also, catering service doors work as planned but passenger doors don't open in both jetways and staircases boarding/deboarding situations. Cargo doors however, do work.

dandan85

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #4 on: October 20, 2024, 07:46:52 pm »
I have this as well - the passengers will board/disembark regardless of whether the door is open or not. I have this with other aircraft (PMDG NGXu) too

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #5 on: October 20, 2024, 10:24:25 pm »
How can I check if ignore door is set? Also, it is at every airport I use
You need to go into the aircraft customization menu. From there, click on the doors that appear in that menu.
Captain Kevin

AlphaTyphoon

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #6 on: October 20, 2024, 10:49:59 pm »
It appears they already have the custom checks.

kmax59

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #7 on: October 24, 2024, 08:49:52 pm »
Happening for me as well on several aircraft but it seems it's only happening at gates with jetways.

This is not aircraft related, it's GSX itself... we have a lot of issues lately with the updates breaking the P3D version, this is very frustrating.
« Last Edit: October 24, 2024, 08:51:50 pm by kmax59 »

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #8 on: October 26, 2024, 09:34:16 pm »
Something must have happened as I also appear to be having this issue with the PMDG Boeing 747-400.
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Aang72

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #9 on: October 26, 2024, 10:20:24 pm »
I also noticed this problem. I am also having issues with None Jetways as well.

HardyZ

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #10 on: October 31, 2024, 02:29:50 pm »
Hello Umberto,
it would be nice and expected that you would reply to this message and correct the error (asking if the doors are open for passenger boarding/deboarding).
Sincerely

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #11 on: November 07, 2024, 02:42:25 am »
Attaching the log in case it helps somehow.
Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #12 on: November 09, 2024, 07:32:50 am »
I also noticed this problem. I am also having issues with None Jetways as well.
Latest update notes would seem to suggest this was fixed for walk-in gates. Not clear if it was fixed for bus gates or jetways.
Captain Kevin

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #13 on: November 09, 2024, 09:37:59 pm »
Try the latest update and see if it solves it for you guys. I'll do more testing when I get a chance, but at least with the PMDG 777, it appears to work now with jetways.
Captain Kevin

HardyZ

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #14 on: November 14, 2024, 08:32:00 pm »
The error that there is no request to open the passenger doors on jetways and walk-in has not yet been solved. Passengers begin boarding or deboarding even when the doors are not open. I tested this at different airports and with different aircraft (not PMDG 777, but A321 or B747, among others).
With “Stairs” it is functioning only if you activate "enter crew". Crew requests open the doors correctly.
In many other cases it doesn't work. I discovered this in various tests, which I won't explain all here.

No matter: this is a fundamental question. I don't think it's my job as a paying customer to find the bugs in the software I paid for. If Umberto thinks that support for FSX and GSX Level 2 is no longer current, then that's ok. But then the existing errors should be corrected. With every update that is offered to me, new errors arise that are not fixed. That is not serious and I will not accept that as a paying customer. Umberto: There are ways to take action against this dubious practice. I think you don't want to get involved in this.

We can discuss individual points. But I expect that I will get what I paid for.
I will make my couatl.log available if you can assure me that you will look into it