Author Topic: Ground support addon  (Read 2170 times)

Bigginhill

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Ground support addon
« on: December 15, 2013, 07:42:51 pm »
 ???Hi can any one give me a pointer as to why i have out of the blue. Getting a message telling me that this addon ground support is not trust worthy after having it from day one and for some reason has vanished of the computer. help .

virtuali

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Re: Ground support addon
« Reply #1 on: December 16, 2013, 11:45:08 am »
Does it look as a message from your antivirus ? That seems consistent with your description. The program that suddenly has become trustworthy, is likely your antivirus, possibly after an update.

When the antivirus is at fault, the solution is as follows:

- Uninstall GSX. Reply YES when asked if you want to remove the Addon Manager and the Couatl Engine. Reply YES to both questions.

- TURN OFF your antivirus. Don't just exit from its interface, but turn off the real time protection. Actual wording changes between products, however, it's the option to scan every file that gets open in real time, without user intervention.

- Reinstall GSX with the Antivirus TURNED OFF. Don't launch FSX yet.

- Configure the antivirus to exclude the following files from scanning:

YourFSXFolder\bglmanx.dll
YourFSXFolder\fsdreamteam\Couatl\couatl.exe

YourFSXFolder it's usually C:\Program Files\Microsoft Games\Microsoft Flight Simulator X, if you installed it in the default folder.

- Now you can turn the antivirus back on, and launch FSX.

- Check you are seeing BOTH the "Addon Manager" menu AND the "Couatl powered products" menu under the "Addons" menu.