What is the problem when the GSX services menu do not show up

[mseder]

Hi

I'm using GSX to transfer to another gate
The transfer works but when I'm opening the GSX window I don't see any services, rather again, where I would like to transfer the aircraft.

The gate is F36R at ESSA using Orbx scenery

I use this GSX profile
https://flightsim.to/file/56990/gsx-profile-essa-stockholm-arlanda

And this GSX aircraft profile
https://flightsim.to/file/83957/a380x-fly-bywire-gsx-profile

Aircraft FBW A380

The services otherwise works, when the service menu appear (for some gates)
At this gate I can still call for jetways, open doors etc if using FBW services

Coautl.log reveals nothing

The error log says
{'Airport': 'ESSA', 'Requested parking services to': 'Terminal 5 Pier F [F28-F39] | Gate F36R', 'User Pos': (59.65478244927424, 17.937669464739717, 35.5914 m, 4.29365 m, 247.8796142578119, 0.0009767753418633675, 0.004014257341623306, 0.0012327206648556435, 2.7096721046447754, 1.0)}
Requested parking services to Terminal 5 Pier F [F28-F39] | Gate F36R
set object -1000 mt. underground
FSDT_GSX_SetGate 17 36 29
Error: exception UNRECOGNIZED_ID in call AddClientEventToNotificationGroup param #2 '2128990784'
{'Airport': 'ESSA', 'Requested parking services to': 'Terminal 5 Pier F [F28-F39] | Gate F36R', 'User Pos': (59.65478244927424, 17.937669464739717, 35.5914 m, 4.29365 m, 247.8796142578119, 0.0009767753418633675, 0.004014257341623306, 0.0012327206648556435, 2.7096721046447754, 1.0)}
Error: exception UNRECOGNIZED_ID in call RemoveClientEvent param #2 '2128990784'
{'Airport': 'ESSA', 'Requested parking services to': 'Terminal 5 Pier F [F28-F39] | Gate F36R', 'User Pos': (59.65478244927424, 17.937669464739717, 35.5914 m, 4.29365 m, 247.8796142578119, 0.0009767753418633675, 0.004014257341623306, 0.0012327206648556435, 2.7096721046447754, 1.0)}
setNumVagons()

[virtuali]

Coautl.log reveals nothing

The error log says

You can't have both logs working at the same time. Either you have logging enabled, so the log in use is the Couatl.LOG file, or you have logging disabled, so the Couatl.ERR is used, which contains only errors.

So, only one of them is in use, so please check if logging is enabled and it's it's not, enabled it, because the panic log doesn't contain enough data to give the whole picture. Also, do not quote part of the log you think are important but, always ATTACH the actual log file using the attach function of the forum, ZIPPED.

In general, when you see the Parking selection menu instead of the Services menu, it suggest either a scenery conflict or a problem with the profile, like either the profile is not correct for the airport in use, or the airport might have been updated but the profile not, so the position you are located on, doesn't contain an actual parking in the scenery, so GSX assumes you are not inside a parking spot.

[mseder]

Thanks so far!

First, the panic.log was the only one active.
Then I checked out the manual and updated an ini file with the name of the log file, and then that one start working.
So I assume by having the log active (enabled in settings-troubleshooting) the panic log will not be involved, but if I have to disabbled it, then tell me how.

Hmm the GSX airport profile comes from the producer...
Maybe the plane profile is wrong, however I've attached the whole log.

I've started the sim by placing the A380 on a gate (that GSX tells it's too small) also do not show the services menu.
I then had it warped to this F36R which is the only gate that GSX tells is ok.
I then opened the menu and then did nothing more

Mats

[virtuali]

There's nothing wrong in your log. Maybe the airplane is so big, that the default threshold parameter of 25 mt is not enough, try to set it to an higher value in the parking customization page.

[mseder]

That was the solution
Distance threshold was actually 10, I changed it to 25.

Thanks!!