Delay in boarding pax

[Captain Kevin]

Peter, this isn't possible. The only thing you can really do is back up the Add-on Manager folder prior to updating, and then if there's an issue, you can always copy the files back.

[Pitter]

Hi Kevin,

I have done that, but without success.
What about a fresh installation (with my origin (old) setup files for GSX as well as Level 2) and then update the system with the Manager from lets say, Januar 2024.
I know, I will missing samething in this case, but for me is better a working "older" system as a not so well working system which is up to date.

Peter

[JoeFredy]

I have the same problem here. The passengers do not start boarding, but if the crew does it beforehand, it works.

I also noticed a few days ago that the status of the doors is no longer checked.
Boarding and deboarding begin even if the doors are closed. (except for cargo)

I have completely re-installed gsx today. The behavior remains the same

[Captain Kevin]

What about a fresh installation (with my origin (old) setup files for GSX as well as Level 2) and then update the system with the Manager from lets say, Januar 2024.

That wouldn't really work because as soon as you install it, it's going to check for the latest update and install the files anyway.

[HardyZ]

I also noticed a few days ago that the status of the doors is no longer checked.
Boarding and deboarding begin even if the doors are closed. (except for cargo)

I can confirm that. I noticed that too.

[stefangr]

Made a test today once more @EDDM/Gate A301 (scenery EDDM sim-wings pro Munich) with SODE jetway which is connected to door 1L / P3Dv5 with Project Airbus A320

I have attached the COUATL.LOG as ZIP, as I did in my first post on 12AUG24

In addition to that, I have posted some entries of my own log to illustrate the timeline, as I did in my first post on 12 AUG24.

2 Problems as of today:

a) Pax boarding is starting with a delay of 14 minutes (17:34:28 vs 17:48:32)
b) Pax are boarding through the closed door 1L, there is no request to open 1L.

17:32:45 Boarding requested (all doors are closed)
17:32:57 Jetway requested
17:33:01 [GSX] Waiting for your action: open Rear Cargo Door (2)
17:33:09 Cargo door has been opened manually
17:34:28 [GSX] Boarding passengers now
17:34:28 Jetway is connected
17:34:53 [GSX] Hello, captain! We are ready for pushback.
17:35:49 [GSX] Baggage loading progress 20%
17:40:20 [GSX] Baggage loading progress 100%
17:48:32 [GSX] Boarding passengers now
17:48:34 [GSX] Passengers boarding starting
17:49:21 [GSX] 4/167 passengers boarded
17:57:07 [GSX] 167/167 passengers boarded
17:57:18 [GSX] Boarding completed

I have installed the most current version of GSX which is labelled "Version 3.2.2– October 20th, 2024" according to "Couatl™ Live update release notes" page. At least I suppose I have installed this version since I ran live update after 20th Octoer 2024, but I have not seen the possibility to check the version number of GSX which is actually installed (at least not with a number which would fit to a pattern like "3.x.x.")

[stefangr]

Made another test today @LOWS/Gate W6 (scenery LOWS Digital Design Salzburg) without jetways, only stairs / P3Dv5 with Project Airbus A320

I have attached the COUATL.LOG as ZIP.

In addition to that, I have posted some entries of my own log to illustrate the timeline.

Pax boarding is starting with a delay of 16 minutes (08:15:09 vs 08:31:05)

Problem regarding boarding through closed doors was not tested since 1L was opened manually before boarding was requested.

08:15:07 [GSX] Boarding requested
08:15:09 [GSX] Boarding passengers now
08:15:37 [GSX] Hello, captain! We are ready for pushback.
08:15:43 [GSX] Waiting for your action: open Rear Cargo Door (2)
08:15:50 Cargo door has been opened manually
08:17:55 [GSX] Baggage loading progress 10%
08:22:26 [GSX] Baggage loading progress 100%
08:31:05 [GSX] Boarding passengers now
08:31:36 [GSX] Passengers boarding starting
08:32:28 [GSX] 11/153 passengers boarded
08:34:53 [GSX] Passengers boarding starting [because of 2nd bus]
08:37:40 [GSX] Boarding completed

I have installed the most current version of GSX which is labelled "Version 3.2.2– October 20th, 2024" according to "Couatl™ Live update release notes" page. At least I suppose I have installed this version since I ran live update after 20th October 2024, but I have not seen the possibility to check the version number of GSX which is actually installed (at least not with a number which would fit to a pattern like "3.x.x.")

[HardyZ]

Hello Umberto,
it would be nice and expected that you would reply to this message and correct the error (asking if the doors are open for boarding/deboarding).
Sincerely

[stefangr]

Just trying to keep this subject on the first page, hoping that there will be an answer at some time.

Made a test today once more @EDDM/Gate A301 (scenery EDDM sim-wings pro Munich) with SODE jetway which is connected to door 1L / P3Dv5 with Project Airbus A320

I have attached the COUATL.LOG as ZIP, in addition to that, I have posted some entries of my own log to illustrate the timeline.

2 Problems as of today:

a) Pax boarding is starting with a delay of 14-15 minutes (08:09:48 vs 08:24:23)
b) Pax are boarding through the closed door 1L, there is no request to open 1L.

08:08:08 Boarding requested (all doors are closed)
08:08:18 Jetway requested
08:08:24 [GSX] Waiting for your action: open Rear Cargo Door (2)
08:08:34 Cargo door has been opened manually
08:09:48 [GSX] Boarding passengers now
08:09:49 Jetway is connected
08:10:12 [GSX] Hello, captain! We are ready for pushback.
08:11:12 [GSX] Baggage loading progress 17%
08:13:27 [GSX] Baggage loading progress 100%
08:24:23 [GSX] Boarding passengers now
08:24:25 [GSX] Passengers boarding starting
08:25:25 [GSX] 7/150 passengers boarded
08:31:52 [GSX] 150/150 passengers boarded
08:31:54 [GSX] Boarding completed

I have installed the version of GSX which is labelled "Version 3.2.3– October 26th, 2024" according to "Couatl™ Live update release notes" page. At least I suppose I have installed this version since I ran live update on 28th October 2024, but I have not seen the possibility to check the version number of GSX which is actually installed (at least not with a number which would fit to a pattern like "3.x.x.")

[stefangr]

Just trying to keep this subject on the first page, hoping that there will be an answer at some time.

Made a test today once more @EDDM/Gate A301 (scenery EDDM sim-wings pro Munich) with SODE jetway which is connected to door 1L / P3Dv5 with Project Airbus A320

I have attached the COUATL.LOG as ZIP, in addition to that, I have posted some entries of my own log to illustrate the timeline.

1 problem as of today: Pax boarding is starting with a delay of 14 minutes (09:44:25 vs 09:58:29)

The problem that pax are boarding through the closed door 1L (because there is no request to open 1L) has been fixed obviously. The delay remains.

09:42:44 Boarding requested (all doors are closed)
09:42:54 Jetway requested
09:42:59 [GSX] Waiting for your action: open Rear Cargo Door (2)
09:43:09 Cargo door has been opened manually
09:44:25 [GSX] Boarding passengers now
09:44:25 Jetway is connected
09:44:50 [GSX] Hello, captain! We are ready for pushback.
09:45:33 [GSX] Baggage loading progress 13%
09:49:03 [GSX] Baggage loading progress 100%
09:58:29 [GSX] Boarding passengers now
09:58:31 [GSX] Waiting for your action: open Main Exit (1)
09:58:33 Door 1L has been opened manually
09:58:40 [GSX] Passengers boarding starting
09:59:33 [GSX] 5/216 passengers boarded
10:09:35 [GSX] Boarding completed
10:09:37 [GSX] Waiting for your action: close Main Exit (1)
10:09:44 Door 1L has been closed manually

I have installed the version of GSX which is labelled "Version 3.2.6– November 8th, 2024" according to "Couatl™ Live update release notes" page. At least I suppose I have installed this version since I ran live update on 9th November 2024, but I have not seen the possibility to check the version number of GSX which is actually installed (at least not with a number which would fit to a pattern like "3.x.x.")

[Captain Kevin]

Oddly enough, you might get a faster response time if you ask in the GSX Discord.

[stefangr]

thanks. Nice colorful support system there 

https://discord.com/channels/1011680327346966590/1305588389621534790/1305588389621534790

[Ray Proudfoot]

@virtuali, you can add me to the list of people reporting a long delay in passengers boarding.

In my case it's with FS Labs Concorde and the interaction with that aircraft is extensive.

Several minutes after GSX menu shows pax boarding they eventually start boarding. The delay needs sorting out please.

[LEdwards2012]

I think you will need to post a log file for any hope of this being looked into, it's been ongoing for a long time. I myself can't post any log files because I restored to an earlier version of GSX prior to the problem being introduced and won't update until the issue is resolved. It seems to be a universal issue for all P3D users, associated with the changes to the code to determine the number of baggage carts. It's a shame because I also can't buy any FSDreamTeam products while the issue is unresolved because the installation runs the GSX updater.

[Ray Proudfoot]

@LEdwards2012,

Unlike stefan above my LOG contains no entries for boarding passengers. I suspect the diagnostics log needs enabling. That's now done. More to follow.