Support Mail still active?

[Ursli80]

Hello,

i wanted to ask if the support email is managed?  An error happened to me when I bought it yesterday and I contacted the support mail.

Best regatds
Urs Roth
Translator

[Ursli80]

I'm a bit surprised that you should contact the support mail but you don't get any answer or help for more than 24 hours.

Best regards
Urs Roth

[Captain Kevin]

I'm assuming you e-mailed the e-mail address listed here?

https://fsdreamteam.com/contacts.html

I don't know if anybody other than Umberto handles e-mails.

[Ursli80]

I'm assuming you e-mailed the e-mail address listed here?

https://fsdreamteam.com/contacts.html

I don't know if anybody other than Umberto handles e-mails.

Hello Kevin,

thank you very much for your answer and help. 
Yes, that's exactly the address I turned to. 

Well, well, I don't know if he edits them alone or not.  But any reaction would be desirable. 
Immediately make the purchase had written.

Best regards
Urs Roth

[Captain Kevin]

He's usually pretty good with responding, but if he's the only one who handles the e-mails and he gets sick or goes on vacation, then that could be an issue.

[Ursli80]

He's usually pretty good with responding, but if he's the only one who handles the e-mails and he gets sick or goes on vacation, then that could be an issue.

Hello Kevin,

So there would be an absence message for the club.  Of course, I would have the fullest understanding for illness.  But for size, there would have to be some kind of "backup" person.

Regards
Urs

[Captain Kevin]

I have no idea, I'm just guessing here. Mind you, a lot of these flight simulator developers aren't as big as people would like to think.

[Ursli80]

I have no idea, I'm just guessing here. Mind you, a lot of these flight simulator developers aren't as big as people would like to think.

Hello Kevin,

I agree with you that there are probably no 5 people.  Nevertheless, one would have to have an "emergency scenario".  Something can always happen and so the customers would not be forgotten. 

I'll see what happens on Monday. 

If there is nothing, I'll try to reverse the payment at the bank.

Best regards
Urs

[virtuali]

It usually customary to wait a least 24 business hours before complaining in public that support email doesn't reply, which might mislead other people this is in fact the case.

Sometimes, when there's a weekend in between, you might have to wait until the next Monday before all the emails that has been queued during the weekend can all be processed.

Of course, your email has been answered today, but I see you managed to activate yesterday anyway.

[Ursli80]

Hello everyone,

Mr.  Colapicchioni answered me and solved my problem.

Best regards
Urs