There is a way to receive a faster support or an email? I payed for a product that for now doesn't works well, or there is a way to ask for a refund?
I don't know what you are trying to say here but, you posted this just yesterday, and I'm replying to you know so, how much "faster" you expect it to be. Now, let's see your bugs list:
Problem 1: During the installation, and also during the second reinstallation, I received different error mesages that was telling me that a folder was not empy, the error windows had as title "Delete Folder". This error message came up at least 10 times!
If would have been helpful if you said which folder because, "a folder", is not very useful understanding your problem. During the installation, some files are downloaded in the Windows temporary folder, then uncompressed to install them, and then removed. It's possible your antivirus, monitoring the temporary folder, has decided to denied access to it to the FSDT installer, because of an antivirus bug, preventing it from cleaning up what is always normally clean up during the installation.
To fix this antivirus bug, you should add the whole Addon Manager ( the one you installed the FSDT Installer into ) to the antivirus Exclusions.
Problem 2: In 2 different Airport (Cancun and Orlando) for GSX there weren't places big enough for my a320! (a bit strange)
This has been discussed so many times, it's clearly explained in the manual, and GSX has several ways to deal with it, all covered in the manual, let's quote some of the relevant parts:
Page 11, where the actual message you see is discussed:
GSX will warn you if a parking spot is either “too small for your aircraft”, or is already taken by an AI. However, a big change from previous versions is that will allow you to use it anyway.
Page 33, where the airport customization is explained:
Max Allowed Wingspan
This option allows to override the parking radius in the airport .BGL, used to verify if a parking is too small to fit a certain parking. Sometimes, it’s possible a scenery has actual space available around a parking spot, but the scenery designer has specified a smaller radius for that parking spot, maybe for AI flow reasons, or to fix problems with default ground vehicles, or simply because of an oversight.
Page 27, where the global option to IGNORE the parking radius is discussed:
Ignore Wingspan when parking
This option will disable the “Parking Too Small” warning. Note that, with this version, GSX will always allow to use a parking, even if it says it’s too small but, with this option, you can also disable the warning.
As you can see, not only GSX is correctly informing you a parking spot MIGHT be too small for your aircraft, but the manual clearly explains both the reasoning behind this, and the multiple ways you can deal with it, including completely ignoring the restriction and never see the message anymore.
Problem 3: The loaded plan never matches the one on simbrief, but I never load anything, so I don't know where to start to solve this.
And again, it might be helpful if you were more precise on your report, because that message is only supposed to appear if you DO have a Simbrief plan loaded, but it's not mathiching the airport or the airplane you are now flying from. The message has a precise text for a reason: to tell you what's happening so, if you think this happened by mistake, clearly indicate:
- the precise, exact, text of the "not matching" message
- if you have Simbrief enabled and what was the last flight plan you had dispatched there
- if you use the default flight planner as well.
Problem 4: on 6 figlth for 3 times during the descent phase GSX stop to work and he stuck on "loading" when I press the GSX icon on the topbar.
We are still haven't been able to replicate this, but some users reported it, and we are trying to track it down. It SEEMS to be happening mostly when using several add-ons that calls into Simconnect, which makes the sim not responsive to all calls. While we trying to find what's is really happening, you can usual fix this by restarting the Couatl engine from its Traybar icon and, if it's gone, just restart it from the "Start Couatl for GSX MSFS" icon that has been placed on the Desktop.
when I'm connected to a jetways the passenger are never inside the jetaways, the walk mid air outside the jetways, and If the jetways is on the right, like in orlando, they still exit from left door and walking mid air in front of the cabin, it's a nice see but nothing that add that real touch to the simulator.
This has been discussed so many times, and there are several issues combined, none of them is obviously a GSX "bug", all of them are caused by SDK limitations, which should be fixed in SU12, when the Navdata API will be updated with extra information that will make jetways fully usable. Several of these issues has been discussed here:
https://www.fsdreamteam.com/forum/index.php/topic,28869.msg188328.html#msg188328Problem 6: In 3 flight when I arrive to the parking and click de "deboarding" button in GSX MSFS crash with GSX and I need to manually stop the game.
This doesn't happen, and nobody ever reported it before. First, by definition, GSX CANNOT CRASH THE SIM. This is not really opened to debate: GSX runs completely external to the simulator, under a separate .EXE ( the Couatl engine ), and by definition, an regular .EXE like that doesn't have ANY access to the simulator process or memory, this is enforced at the Windows level.
What CAN happen, instead, it's the sim crashing for other reasons, and bring GSX down with it, this is to be expected and can easily mislead you thinking the "cause" was GSX ( maybe you see GSX crashing in the Windows Event Viewer), when it was the other way around.
