GSX Pro doesn't work 75% of the time

[Moridin]

Hi Umberto,

75% of the time GSX Pro doesn't work. Typical bugs I encounter on almost every flight (only payware/handcrafted airports, and only PMDG 737, DC6, or Fenix A320):

1. GSX/couatl doesn't load - spinner or window closes.
2. Pushback doesn't work after request - window closes without error/warning.
3. If GSX works for departure, it doesn't work for me 90% of the time after landing - infinite spinner.

This is getting worse and worse with every update. It used to be pretty good in the beginning.

Please consider not adding new features and fix all the bugs first.

Attached is a log file of the latest failure.

[Ironkidz]

I am starting to have the same problem. Uninstalled GSX and it persists after reinstalling the program.

[Moridin]

Landed in KSJC earlier today. Infinite spinner. Nothing in error log.

Just loaded into KSJC to fly to KLAX:

Code: [Select]

couatl v4.8 (build 5058)
panic log started on Mon Oct 31 19:21:45 2022

problem raised by engine or unspecified addon
{'Airport': 'KSJC', 'User Pos': (37.361744386323096, -121.92175564941805, 18.3508 m, 2.49168 m, 48.99786918706224, 0.021051421761512756, 0.024434609338641167, 0.0, 2.553919111633301, 1.0)}
https://www.simbrief.com/api/xml.fetcher.php?username=Moridin
flight_number 457
passengers 103
originICAO KSJC
destinationICAO KLAX
est_time_enroute 53.850000
sched_time_enroute 57.000000
sched_out Mon Oct 31 18:55:00 2022
sched_off Mon Oct 31 19:15:00 2022
plan_ramp 4784
units kgs
Setting the number of passenger according to SimBrief dispatch
aircraftEngaged
emulateMenu_MSFS
emulateMenu_MSFS TIMEOUT 30
emulateMenu_MSFS CHOICE -1
channel.balance =  -1
emulateMenu_MSFS
emulateMenu_MSFS CHOICE 3
channel.balance =  -1
PMDG_Handler.onBoardingRequested()
PMDG MENU
MacroStep 623 1
PMDG FS Actions
PMDG RSK 5
MacroStep 616 1
PMDG RSK 1
MacroStep 612 1
NEXT_PAGE
MacroStep 632 1
NEXT_PAGE
MacroStep 632 1
PMDG_Handler.pop() code 623
Number of passengers provided by airplane addon =  103
PMDG_Handler.pop() code 616
Requested assistance services at Gate 34
PMDG_Handler.pop() code 612
PMDG_Handler.pop() code 632
PMDG_Handler.pop() code 632


[MIRKOP79]

The answer will be.... Asobo problem))
But the main question is: why the others add-on can  working properly with 5% of bug and GSX no?
In the both case we pay with true money.

[sidfadc]

I find during landing coualt has disappeared from the sys tray altogether and I have to manually restart it, sometimes I have to kill it again and restart a second time or else spinning circle of doom commences.  I thought as a workaround, running coualt in the air under 10000 ft and <250kts would workaround this but nope, even starting it in the air under 10k relatively close the airport coualt closes down automatically or at least IS closed when I try to access it after vacating the runway.

[rogermoore]

customer satisfaction poll?

[IMatAMS]

Sounds like you should do a full reinstall, perhaps manually remove all remaining files after deleting, or run the offline installer.

For me the unreliability has been pretty much gone since the last few updates, and GSX will reliably start every time.

[Pirateinparadise]

Except for Couatl not always starting, I don't have any of the other issues.

The Fenix app doesn't start all the time, either so I'm gonna say that's on Asobo for sure.

Wait... "infinite spinner"... When you see this, is the GSX icon on the quick menu white or grey? I usually verify on approach that the icon is white so I can call services after I land. It's a habit now.

[jgniewkowski]

I also have been having the spinner of death after landing.

[goose66]

Yep, not seeing any of this behavior and neither is everyone else, so, must be a local issue of some type.
I always run flight simulator in admin mode and never have a problem with any of my autostart addons starting as they are expected.

[Moridin]

Landed at KDCA and KLAX today with the exact same problems - GSX needed a restart.

Now taking off from KLAX:

Code: [Select]

couatl v4.8 (build 5058)
panic log started on Tue Nov  1 19:50:30 2022

problem raised by engine or unspecified addon
{}
Simulator version (from MAIN.DLL) is 11.0.282174.999
isPBRAvailable returned  False
isRTTAvailable returned  False
GetSimObjectsFolder() returned  C:\Program Files (x86)\Addon Manager/MSFS/fsdreamteam-gsx-pro/SimObjects
GetAdditionalSimObjectsFolder() returned  C:\Program Files (x86)\Addon Manager/MSFS/fsdreamteam-gsx-world-of-jetways/SimObjects
GetAdditionalSimObjectsFolderV5() returned 
gateDistanceThreshold =  20
Error: exception UNRECOGNIZED_ID in call SetDataOnSimObject param #2 '-1716956272'
{}
Error: exception UNRECOGNIZED_ID in call SetDataOnSimObject param #2 '-1716956608'
{}
GSX SimStart
GSX SimStop
Loading  aircraft.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\flysimware-cessna-414aw\SimObjects\Airplanes\flysimware_cessna_414AW
Loading  engines.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\flysimware-cessna-414aw\SimObjects\Airplanes\flysimware_cessna_414AW
Loading  flight_model.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\flysimware-cessna-414aw\SimObjects\Airplanes\flysimware_cessna_414AW
Loading  gameplay.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\flysimware-cessna-414aw\SimObjects\Airplanes\flysimware_cessna_414AW
Loading  systems.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\flysimware-cessna-414aw\SimObjects\Airplanes\flysimware_cessna_414AW
this airplane has 0 exits
Main Menu loaded
Using aircraft data from SimConnect
Specific .cfg file for N427RC not found in C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\flysimware-cessna-414aw\SimObjects\Airplanes\flysimware_cessna_414AW, using standard GSX.CFG file
Specific .cfg file for N427RC not found in C:\Users\wojte\AppData\Roaming\Virtuali/Airplanes\flysimware_cessna_414AW, using standard GSX.CFG file
User collision geometries reloaded
GSX SimStart
User collision geometries reloaded
Slew mode False
GSX SimStop
GSX SimStart
Loading  aircraft.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  engines.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  flight_model.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  gameplay.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  systems.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
this airplane has 15 exits
Airplane major/minor version: 737 800
aircraftDb.py provides aircraft data with priority 2  baseName =  PMDG 737-800
Using aircraft data from aircraftDb.py
Specific .cfg file for XA-AMG not found in C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800, using standard GSX.CFG file
Specific .cfg file for XA-AMG not found in C:\Users\wojte\AppData\Roaming\Virtuali/Airplanes\PMDG 737-800, using standard GSX.CFG file
Section [contact_points] contains invalid data at entry point.6
User collision geometries reloaded
GSX SimStop
GSX SimStart
Loading  aircraft.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  engines.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  flight_model.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  gameplay.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
Loading  systems.cfg  from  C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800
this airplane has 15 exits
Airplane major/minor version: 737 800
aircraftDb.py provides aircraft data with priority 2  baseName =  PMDG 737-800
Using aircraft data from aircraftDb.py
Specific .cfg file for XA-AMG not found in C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\pmdg-aircraft-738\SimObjects\Airplanes\PMDG 737-800, using standard GSX.CFG file
Specific .cfg file for XA-AMG not found in C:\Users\wojte\AppData\Roaming\Virtuali/Airplanes\PMDG 737-800, using standard GSX.CFG file
Section [contact_points] contains invalid data at entry point.6
User collision geometries reloaded
Loading airport KLAX from \\?\C:\Users\wojte\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalCache\Packages\Community\inibuilds-airport-klax-losangeles\Scenery\airport-klax-losangeles\klax-scene\klax-airport.bgl
Loading user customizations from C:\Users\wojte\AppData\Roaming\Virtuali/GSX/MSFS\klax-4iin6e.ini
Creating model cache...
Model cache loaded
SharedMemInterface created
Searching for jetways...
180 StaticObject found
Jetway 198 KLAX_JW_46B at Gate B 46B
Jetway 199 KLAX_JW_408 at Gate 408
Jetway 200 KLAX_JW_32A at Gate 32A
Jetway 201 KLAX_JW_17B at Gate 17B
Jetway 202 KLAX_JW_13 at Gate 13
Jetway 203 KLAX_JW_17A at Gate 17A
Jetway 204 KLAX_JW_11B at Gate 11B
Jetway 205 KLAX_JW_45 at Gate B 45
Jetway 206 KLAX_JW_42B at Gate A 42B
Jetway 207 KLAX_JW_159 at Gate 159
Jetway 208 KLAX_JW_30B at Gate 30B
Jetway 209 KLAX_JW_18B at Gate 18B
Jetway 210 KLAX_JW_18A at Gate 18A
Jetway 211 KLAX_JW_16 at Gate 16
Jetway 212 KLAX_JW_14 at Gate 14
Jetway 213 KLAX_JW_12B at Gate 12B
Jetway 214 KLAX_JW_21 at Gate 21
Jetway 215 KLAX_JW_23 at Gate 23A
Jetway 216 KLAX_JW_23B at Gate 23B
Jetway 217 KLAX_JW_25 at Gate 25
Jetway 218 KLAX_JW_27 at Gate 27
Jetway 219 KLAX_JW_28 at Gate 28
Jetway 220 KLAX_JW_24 at Gate 24
Jetway 221 KLAX_JW_22 at Gate 22
Jetway 222 KLAX_JW_33 at Gate 33B
Jetway 223 KLAX_JW_35 at Gate 35A
Jetway 224 KLAX_JW_37A at Gate 37A
Jetway 225 KLAX_JW_37B at Gate 37B
Jetway 226 KLAX_JW_36 at Gate 36
Jetway 227 KLAX_JW_34A at Gate 34A
Jetway 228 KLAX_JW_34B at Gate 34B
Jetway 229 KLAX_JW_148 at Gate 148
Jetway 230 KLAX_JW_150 at Gate 150
Jetway 231 KLAX_JW_152 at Gate 152
Jetway 232 KLAX_JW_154 at Gate 154
Jetway 233 KLAX_JW_156 at Gate 156
Jetway 234 KLAX_JW_157 at Gate 157
Jetway 235 KLAX_JW_155 at Gate 155
Jetway 236 KLAX_JW_153 at Gate 153
Jetway 237 KLAX_JW_43 at Gate 43
Jetway 238 KLAX_JW_47B at Gate 47B
Jetway 239 KLAX_JW_46C at Gate 46C
Jetway 240 KLAX_JW_42A at Gate 42A
Jetway 241 KLAX_JW_40 at Gate 40
Jetway 242 KLAX_JW_51B at Gate 51B
Jetway 243 KLAX_JW_53A at Gate 53A
Jetway 244 KLAX_JW_53B at Gate 53B
Jetway 245 KLAX_JW_55A at Gate 55
Jetway 246 KLAX_JW_59 at Gate 59
Jetway 247 KLAX_JW_56C at Gate 56C
Jetway 248 KLAX_JW_56B at Gate 56B
Jetway 249 KLAX_JW_61 at Gate 61
Jetway 250 KLAX_JW_67 at Gate 67
Jetway 251 KLAX_JW_73 at Gate 73
Jetway 252 KLAX_JW_77 at Gate 77
Jetway 253 KLAX_JW_74 at Gate 74
Jetway 254 KLAX_JW_81 at Gate 81
Jetway 255 KLAX_JW_82 at Gate 82
Jetway 256 KLAX_JW_83 at Gate 83
Jetway 257 KLAX_JW_84 at Gate 84
Jetway 258 KLAX_JW_85 at Gate 85
Jetway 259 KLAX_JW_76 at Gate 76
Jetway 260 KLAX_JW_410 at Gate 410
Jetway 261 KLAX_JW_412 at Gate 412
Jetway 262 KLAX_JW_414 at Gate 414
Jetway 263 KLAX_JW_416 at Gate 416
Jetway 264 KLAX_JW_418 at Gate 418
Jetway 265 KLAX_JW_15 at Gate 15
Jetway 266 KLAX_JW_406 at Gate 406
Jetway 267 KLAX_JW_11A at Gate 11A
Jetway 268 KLAX_JW_409 at Gate 409
Jetway 269 KLAX_JW_407 at Gate 407
Jetway 270 KLAX_JW_72 at Gate 72A
Jetway 271 KLAX_JW_68A at Gate 68A
Jetway 272 KLAX_JW_68B at Gate 68B
Jetway 273 KLAX_JW_69B at Gate 69B
Jetway 274 KLAX_JW_69A at Gate 69A
Jetway 275 KLAX_JW_65C at Gate 65C
Jetway 276 KLAX_JW_65A at Gate 65A
Jetway 277 KLAX_JW_50 at Gate 50
Jetway 278 KLAX_JW_54A at Gate 54A
Jetway 279 KLAX_JW_56A at Gate 56A
Jetway 280 KLAX_JW_60 at Gate 60
Jetway 281 KLAX_JW_62 at Gate 62
Jetway 282 KLAX_JW_64 at Gate 64
Jetway 283 KLAX_JW_66 at Gate 66
Jetway 284 KLAX_JW_58 at Gate 58
Jetway 285 KLAX_JW_57 at Gate 57
Jetway 286 KLAX_JW_48A at Gate 48A
Jetway 287 KLAX_JW_151 at Gate 151
Jetway 288 KLAX_JW_31A at Gate 31A
Jetway 289 KLAX_JW_26 at Gate 26
Jetway 290 KLAX_JW_86A at Gate 86A
Jetway 291 KLAX_JW_86B at Gate 86B
Jetway 292 KLAX_JW_70A at Gate 70A
Jetway 293 KLAX_JW_70B at Gate 70B
Jetway 294 KLAX_JW_72B at Gate 72B
Jetway 295 KLAX_JW_76B at Gate 76B
Jetway 296 KLAX_JW_75B at Gate 75B
Jetway 297 KLAX_JW_75A at Gate 75A
Jetway 298 KLAX_JW_71B at Gate 71B
Jetway 299 KLAX_JW_71A at Gate 71A
Jetway 300 KLAX_JW_202 at Gate 202
Jetway 301 KLAX_JW_204 at Gate 204
Jetway 302 KLAX_JW_206 at Gate 206
Jetway 303 KLAX_JW_208 at Gate 208
Jetway 304 KLAX_JW_210 at Gate 210
Jetway 305 KLAX_JW_209 at Gate 209
Jetway 306 KLAX_JW_207 at Gate 207
Jetway 307 KLAX_JW_205 at Gate 205
Jetway 308 KLAX_JW_203 at Gate 203
Jetway 309 KLAX_JW_201 at Gate 201
Jetway 310 KLAX_JW_221 at Gate 221
Jetway 311 KLAX_JW_225 at Gate 225
Jetway 312 KLAX_JW_12A at Gate 12A
Jetway 313 KLAX_JW_31B at Gate 31B
Jetway 314 KLAX_JW_30A at Gate 30A
Jetway 315 KLAX_JW_9 at Gate 9
Jetway 316 KLAX_JW_54B at Gate 54B
Jetway 317 KLAX_JW_46A at Gate 46A
Jetway 318 KLAX_JW_48B at Gate 48X
Jetway 319 KLAX_JW_41 at Gate 41
Jetway 320 KLAX_JW_47A at Gate 47A
Jetway 321 KLAX_JW_130 at Gate 130A
Jetway 322 KLAX_JW_132 at Gate 132
Jetway 323 KLAX_JW_134 at Gate 134
Jetway 324 KLAX_JW_131 at Gate 131
Jetway 325 KLAX_JW_133 at Gate 133
Jetway 326 KLAX_JW_135 at Gate 135
Jetway 327 KLAX_JW_137 at Gate 137
Jetway 328 KLAX_JW_139 at Gate 139
Jetway 329 KLAX_JW_141 at Gate 141
Jetway 331 KLAX_JW_49A at Gate 49A
Jetway 332 KLAX_JW_80 at Gate 80
onEnteredAirport KLAX
CREATE_OBJECT_FAILED in call AICreateSimulatedObject param #1 'FSDT_ManHole_Fuel_lowwing1'
{'Airport': 'KLAX', 'User Pos': (33.946522232382456, -118.40973315423004, 28.7722 m, 2.50221 m, 257.456926539832, 0.017049865797162056, 0.024434609338641167, 0.0011713570416369752, 2.553919111633301, 1.0)}
https://www.simbrief.com/api/xml.fetcher.php?username=Moridin
flight_number 645
passengers 165
originICAO KLAX
destinationICAO MMMX
est_time_enroute 188.300000
sched_time_enroute 187.000000
sched_out Tue Nov  1 19:20:00 2022
sched_off Tue Nov  1 19:40:00 2022
plan_ramp 13979
units kgs
Setting the number of passenger according to SimBrief dispatch
aircraftEngaged
emulateMenu_MSFS
emulateMenu_MSFS CHOICE -1
channel.balance =  -1
emulateMenu_MSFS
emulateMenu_MSFS CHOICE 3
channel.balance =  -1
PMDG_Handler.onBoardingRequested()
PMDG MENU
MacroStep 623 1
PMDG FS Actions
PMDG RSK 5
MacroStep 616 1
PMDG RSK 1
MacroStep 612 1
NEXT_PAGE
MacroStep 632 1
NEXT_PAGE
MacroStep 632 1
PMDG_Handler.pop() code 623
PMDG_Handler.pop() code 616
Number of passengers provided by airplane addon =  165
Requested assistance services at Gate 137
PMDG_Handler.pop() code 612
PMDG_Handler.pop() code 632
PMDG_Handler.pop() code 632

I literally don't remember a flight in which GSX worked correctly.

[Moridin]

Yep, not seeing any of this behavior and neither is everyone else, so, must be a local issue of some type.
I always run flight simulator in admin mode and never have a problem with any of my autostart addons starting as they are expected.

We're in a 400+ person Discord which begs to differ. Almost everyone is having major issues with GSX. Many have uninstalled.

[sabres431]

Hi Umberto,

75% of the time GSX Pro doesn't work. Typical bugs I encounter on almost every flight (only payware/handcrafted airports, and only PMDG 737, DC6, or Fenix A320):

1. GSX/couatl doesn't load - spinner or window closes.
2. Pushback doesn't work after request - window closes without error/warning.
3. If GSX works for departure, it doesn't work for me 90% of the time after landing - infinite spinner.

This is getting worse and worse with every update. It used to be pretty good in the beginning.

Please consider not adding new features and fix all the bugs first.

Attached is a log file of the latest failure.

I think the issue is with the SU10 Nav data.  Do you have that box checked in the Live Updater Config menu?

[Moridin]

I think the issue is with the SU10 Nav data.  Do you have that box checked in the Live Updater Config menu?

Nope. Doesn't work for me.

[sabres431]

I think the issue is with the SU10 Nav data.  Do you have that box checked in the Live Updater Config menu?

Nope. Doesn't work for me.

That sucks....This is one of the buggiest apps I've ever used.