I am experiencing the same issue and I tried the solution from the provided link with no luck. The contents of the log file is included below for reference. I am running GSX in Prepar3D v4.5, Windows 11 Home.
Also tried running the offline installer followed by the Live Update, several times (last tried 1730 GMT), prior to running the steps indicated. No change - the error still occurs and no GSX menu options are functional.
Just to confirm - by "default airport", does this mean an airport for which custom scenery hasn't been installed? I tried KMIA and KPHL, using default Prepar3D scenery, but saw no jetways present. Are there certain airports which would work best for the workaround indicated in the link?
Thanks for any further advice/suggestions! Contents of log file below.
- Bob
couatl v3.2 (build 4792)
panic log started on Tue Sep 6 14:02:44 2022
problem raised by addon <unknown>
Traceback (most recent call last):
File ".\common\modelCustomization.py", line 949, in setJetwayAirlineCode
File ".\common\modelCustomization.py", line 993, in getModelForCouatlType
File ".\common\modelCustomization.py", line 962, in getModelsForCouatlType
File ".\common\criticalsection.py", line 23, in _synchronized
File ".\common\modelCustomization.py", line 763, in _cache
File ".\common\modelCustomization.py", line 832, in _loadCacheFromPath
File ".\common\modelCustomization.py", line 927, in _loadLiveriesForModel
RuntimeError: this tasklet is taking too much time to execute
{'Airport': 'KMIA', 'User Pos': (25.797924034401852, -80.2744657536788, 5.40335 m, 2.96535 m, 131.4299909503431, 0.01497578527778387, -0.001745329238474369, 0.0, 2.621280116271973, 1.0)}
View changed to Spot
View changed to Locked Spot
View changed to FlyBy
View changed to Top-Down
Connection with Prepar3D v4 lost (has it crashed?)
disconnected from SimConnect.