Crashing Still with Latest Update

[rowcoach]

Good afternoon,

Having just seen the notice for an update to GSX Level 2, I was eager to try it out. I am running GSX Level 2 on P3Dv4.5. I was having, what I thought, were multiple issues updating the version I have on my system. Using Live Update, the updater would appear to stall after step 8 and then shut down without having to push exit. I excluded my addon folder from windows security and then ran Live Update again. This time when it stopped, I had to press exit before Live Update would close. It did show that PHTO, PHOG, and PHKO were updated. It didn't show that either GSX, KORD, or the Hawaiian Islands Volume 1 were updated.

When I check add/remove programs, it shows that on my system GSX 2.9.4 is version I have. What is the current version of GSX Level 2?

When I load up a scenario in P3D, GSX crashes shortly after pushing CTRL+F12. When I select de-boarding, I can chose the carrier, then the GSX vehicles flash, and then completely disappear. When I push CTRL+F12 nothing happens. When I pick Add On from the P3D menu bar, GSX isn't listed as an option. If I shut the sim down and restart, the GSX options return, but will crash again if I use it.

I looked in Event Viewer to see if anything was showing there. This is what I found:

Couatl64_P3D.exe
   4.0.0.4612
   61a4fcaf
   ucrtbase.dll
   10.0.19041.789
   2bd748bf
   c0000409
   000000000007286e
   1710
   01d8212b42609c7d
   C:\Program Files (x86)\Addon Manager\couatl64\Couatl64_P3D.exe
   C:\WINDOWS\System32\ucrtbase.dll
   d27735a4-a03f-4a3f-88e6-827e62d4e521

Thank you for your help.

Cheers,

colin

[virtuali]

When I load up a scenario in P3D, GSX crashes shortly after pushing CTRL+F12. When I select de-boarding, I can chose the carrier, then the GSX vehicles flash, and then completely disappear. When I push CTRL+F12 nothing happens. When I pick Add On from the P3D menu bar, GSX isn't listed as an option. If I shut the sim down and restart, the GSX options return, but will crash again if I use it.

I merged your post into the appropriate thread, you should always check the forum to see if there are any thread about your issue before opening a new one. We posted a temporary fix that should solve the crash when boarding stairs move, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.

Using Live Update, the updater would appear to stall after step 8 and then shut down without having to push exit.

This also has its own thread already opened and, if you checked the last post:

http://www.fsdreamteam.com/forum/index.php/topic,25885.msg170407.html#msg170407

It explains both why it's completely normal ( and not any different than the previous version, just with less steps ) that not all steps will be performed unless you have ALL FSDT products installed, and also explains the wait to click the Exit button has now being reinstated, since it seemed to have confused too many people, assuming it was a bug, when it was just an automatic quit at the end of the process.

[rowcoach]

Hello Umberto,

Thanks for the quick reply and sorry for unnecessarily adding a new thread!

As you said, the new update has been installed. I do get the option to disable the passenger bus when I customize the parking spot. So I'm good there. However, GSX is still crashing when I select de-boarding. The sim is still up and running, but I can no longer use GSX. I've restarted the sim a couple times. Running Live Update in between each. Each time I restart I get the same result. Earlier in this thread you mention that this may be an issue specific to P3D.

Windows is up to date and I have my Add On folder excluded from Anti Virus.

Thanks,

colin

[virtuali]

However, GSX is still crashing when I select de-boarding.

Have you updated after I replied with "we posted a temporary fix that should solve the crash when boarding stairs move", suggesting to run the Live Update again. Try it.

[txrace]

Seit dem neuesten Update kommt nach dem Starten von GSX verschwindet GSX vom flughafen mit folgender Fehlermeldung:

couatl v4.0 (build 4612)
panic log started on Mon Feb 14 04:36:23 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
  File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'KFSD', 'Requested assistance services at': 'Parking 11', 'User Pos': (43.588204657127086, -96.73408939505964, 439.967 m, 4.10284 m, 119.43196050492443, 0.01249324157834053, 0.011170106939971447, -0.0002917548941347561, 4.17271187210083, 1.0)}
Traceback (most recent call last):
  File "<string>", line 22, in OnIdle
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
  File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set

Hatte GSX deinstalliert und neu von FSDT geladen ubd installiert.

[virtuali]

Seit dem neuesten Update kommt nach dem Starten von GSX verschwindet GSX vom flughafen mit folgender Fehlermeldung:

First, this forum is English only, so as a courtesy to all other users, we request all posts to be in English.

I merged your post into the appropriate thread, you should always check the forum to see if there are any thread about your issue before opening a new one. We posted a temporary fix that should solve the crash when boarding stairs move, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.

[raam123]

I've just updated... and still have couatl crash.
I've noticed it is happening where I'm parked at airport with no jetways, as soon as I request boarding 1 min as pax suppose to appear it crashes... GSX manu disappears...

Hoping for solution.

[virtuali]

I've noticed it is happening where I'm parked at airport with no jetways, as soon as I request boarding 1 min as pax suppose to appear it crashes... GSX manu disappears...

Tried it just now, and I can't reproduce it. Please check the following file:

\Addon Manager\couatl\GSX\assistanceServices\passengerStairs.pye

Use this free tool to check its MD5 checksum:

https://www.winmd5.com/

And report it back, I need to be sure you have the latest file.

[raam123]

Checksum is:
84fd787066ea5e61f486dd2a3595a84e

[virtuali]

Checksum is: 84fd787066ea5e61f486dd2a3595a84e

That's the correct file, which doesn't crash here, following the procedure you described, that is calling Boarding on a gate with no jetways and waiting for passengers to show up.

Have you done something else before selecting boarding ? Which airplane you use ? How many stairs it has ?

[raam123]

The airport is Luton EGGW parking position 42L (also tested EGSS) all uk2000 airports.
Requested normal boarding it added front and rear staris.
Plane is PMDG Ngxu.

[txrace]

Since the latest update, after starting GSX, GSX disappears from the airport with the following error message:

couatl v4.0 (build 4612)
panic log started on Mon Feb 14 04:36:23 2022

problem raised by addon <unknown>
Traceback (most recent call last):
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
  File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set
{'Airport': 'KFSD', 'Requested assistance services at': 'Parking 11', 'User Pos': (43.588204657127086, -96.73408939505964, 439.967 m, 4.10284 m, 119.43196050492443, 0.01249324157834053, 0.011170106939971447, -0.0002917548941347561, 4.17271187210083, 1.0)}
Traceback (most recent call last):
  File "<string>", line 22, in OnIdle
  File ".\common\fsm.py", line 73, in executeDoFuncToCompletion
  File ".\GSX\assistanceServices\passengerStairs.py", line 248, in do
  File ".\GSX\assistanceServices\passengerStairs.py", line 62, in setStairsVars
SystemError: error return without exception set

Had uninstalled GSX and reloaded and installed from FSDT

Win 11

[virtuali]

Since the latest update, after starting GSX, GSX disappears from the airport with the following error message:

If you read the previous replies,  we already posted a temporary fix that should solve the crash when boarding stairs move reported in your error log, which should get you going until we'll find a proper fix so, just the FSDT Live Update again to get it.

[virtuali]

The airport is Luton EGGW parking position 42L (also tested EGSS) all uk2000 airports. Requested normal boarding it added front and rear staris.Plane is PMDG Ngxu.

I'm sorry but I don't have the scenery, I tried with the default EGGW on a location that uses stairs, with the PMDG NGxu, no issues I could see, see the video:

https://youtu.be/3GtjzBBHBpw

Have you customized that parking ? If yes, how ?

Do you have error logging enabled ? If no, enable it, restart GSX, try again and, if it crashes, send your error log located at:

%APPDATA%\Virtuali\Couatl.LOG

[raam123]

Once home will try to send the log file...
Thxl