FSDT Live Updater keeps crashing

[plguzman]

I was able to make it work after using the Universal Installer that umberto posted here

http://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe

The walk in gates still a no go for me. The software crashes, the stair in the back is stuck. Enabled the bus option again and it works as in the past.

[ArslanTuregun]

With universal installer the live update started but then it disappeared. I was waiting for it remain open and wait for me to click on EXIT button.

[virtuali]

I’m sorry, what do you mean by “WHOLE ADDON MANAGER”?

The whole Addon Manager folder

[virtuali]

With universal installer the live update started but then it disappeared. I was waiting for it remain open and wait for me to click on EXIT button.

The new updater doesn't require you to click the Exit button, which wasn't really needed, since the update process ended anyway so now, it just exits automatically when it's done.

[virtuali]

Also had a Failed SHA256 error in the log

THIS is the one and only issue. why the program is not starting in your case.

The SHA256 error it's 100% caused by the firewall or antivirus blocking the download of the updated version of the latest couatl.exe program, which hasn't changed with this update, which means you still have an old version for some reason. And the one and only possible reason why your couatl.exe is not updated, it's because your firewall or antivirus ( most likely the antivirus ) allowed to download some files and blocked others, causing a mix-match of old and new files, and the reason for the SHA256 check is precisely to prevent that, to be sure you are running the latest .exe with the correct set of files.

So yes, if you still have this error in the log, it's 100% firewall or antivirus.

[Flyguy767]

Also had a Failed SHA256 error in the log

THIS is the one and only issue. why the program is not starting in your case.

The SHA256 error it's 100% caused by the firewall or antivirus blocking the download of the updated version of the latest couatl.exe program, which hasn't changed with this update, which means you still have an old version for some reason. And the one and only possible reason why your couatl.exe is not updated, it's because your firewall or antivirus ( most likely the antivirus ) allowed to download some files and blocked others, causing a mix-match of old and new files, and the reason for the SHA256 check is precisely to prevent that, to be sure you are running the latest .exe with the correct set of files.

So yes, if you still have this error in the log, it's 100% firewall or antivirus.

Seems to have solved the issue. Installed the FSDT universal installer , then installed the latest GSX installer.
All seems to work fine now - Updater works and i was able to activate my products

thanks again

[shrike1978]

Antivirus might have been the one user's issue, but it is the issue that every is having. I am having this same issue. I just reinstalled Windows and was reinstalling P3D and my addons. I've done nothing different than before, but FSDT update will not work, and Couatl will not start in the simulator.

I have turned off my antivirus before installing. I have turned off my antivirus before updating. I have turned off antivirus before running the simulator. Everything related to P3D is installed in subfolders of a dedicated, and the entire folder is excluded from antivirus, and the Addon Manager folder is separately excluded from antivirus.

I'm getting two errors in the Windows Event Log.

The first error:

Application: Couatl_Updater2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   at Couatl_Updater2.Program.Main(System.String[])

The second error:

Faulting application name: Couatl_Updater2.exe, version: 2.0.2.15, time stamp: 0x6207d150
Faulting module name: KERNELBASE.dll, version: 10.0.22000.434, time stamp: 0x78dc11b6
Exception code: 0xe0434352
Fault offset: 0x0013ec52
Faulting process id: 0x372c
Faulting application start time: 0x01d820739fbb705c
Faulting application path: C:\Flight Sim\Addon Manager\Couatl_Updater2.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: b7e3dd4f-ba68-44e9-a1ef-a01d9304b879
Faulting package full name:
Faulting package-relative application ID:

I am getting no other errors. I run Live Update, get the setup screen, hit "Next", then it closes with no feedback at all.

[virtuali]

I'm getting two errors in the Windows Event Log.

In the thread just before yours:

Seems to have solved the issue. Installed the FSDT universal installer , then installed the latest GSX installer.
All seems to work fine now - Updater works and i was able to activate my products

Here's the link to the Universal Installer, which has been posted before:

http://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe

[mokeiko]

I'm getting two errors in the Windows Event Log.

In the thread just before yours:

Seems to have solved the issue. Installed the FSDT universal installer , then installed the latest GSX installer.
All seems to work fine now - Updater works and i was able to activate my products

Here's the link to the Universal Installer, which has been posted before:

http://www.virtualisoftware.com/update/FSDT_Universal_Installer.exe

Thank you Umberto for the universal installer, this fixed my issues. Much appreciated.

Francisco

[Mark4114]

Hi

Yesterday I bought the GSX both packages and download from the product page , unfortunately I am unable to register

Exclude the folder in the virusscanner **  see attachement also log**

Ran the fsdt live updater but also no luck

Operating system is windows 11 and trying to install in pr3d v5

Any suggestions to fix this 

Kind Regards
Mark

[hkhoanguyen]

I reinstall GSX Today, however, Im unable to register as I have a message telling me that couatl64_P3D.exe is not running, I already excluded that exe and addon manager folder into exclusion section of Windows Defender, cannot run fsdt live update as well, in the events observer there is :

Code: [Select]

Application : Couatl_Updater2.exe
Version du Framework : v4.0.30319
Description : le processus a été arrêté en raison d'une exception non gérée.
Informations sur l'exception : System.IO.FileNotFoundException
   à Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   à Couatl_Updater2.Program.Main(System.String[])


[zlzbsd]

- Configure the antivirus to add the whole Addon manager to the antivirus Exclusions.

- Start the FSDT Live Update again

- If that doesn't work, check Windows Update and be sure your Windows is fully updated

- Try again after a Windows restart.

Here's the problem:

The GSX version that download from FSDT webpage doesn't compatible with P3DV5.3 HF2. The GSX will disappear when enter the P3D.
And the Couatl.exe will crash, which means we need to run Live updater.
But if the user is operating windows 11, The Live updater will crash.

So, the new installed win11 and P3DV5.3HF2 user,  will unable to use GSX for current time.

[simone.catalano2511]

I tried to re-install again windows but I have the same problem.

[cjibbotson]

I have been experiencing the same problem when trying to update, I get the initial splash screen and press next, 2 secondsd later it vanishes and I have the attached errors in Event Viewer. 

Others also mentioned removing GSX and redownloading the latest installer.  I have now done this THREE times and the "gsx_p3d4_setup2-6.bin" still has a hash mismatch when I check values given here.  I get corrupted error messages when trying to install.  User error cannot be blamed when the installer itself automatically downloads the required installation bin files.  Antivirus is disabled.  I will try the universal installer and perhaps try downloading on a laptop. 

I have been using this to start the GSX downloader and installer.
https://www.fsdreamteam.com/update/gsx_p3d4_setup.exe

Regards

Chris

[simone.catalano2511]

Same problem

Code: [Select]

Application: Couatl_Updater2.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at Couatl_Updater2.Product.CheckLicense(Couatl_Updater2.FrmMain)
   at Couatl_Updater2.Program.Main(System.String[])


Code: [Select]

Faulting application name: Couatl_Updater2.exe, version: 2.0.2.15, time stamp: 0x62086015
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1526, time stamp: 0xd9a6be6b
Exception code: 0xe0434352
Fault offset: 0x0012b812
Faulting process id: 0x14b8
Faulting application start time: 0x01d820e1803625ff
Faulting application path: C:\Program Files (x86)\Addon Manager\Couatl_Updater2.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 66b78e28-c26a-4fa6-8aba-60867e444bd1
Faulting package full name:
Faulting package-relative application ID: