Installation of update problem

[baldk9]

I am having continual issues with GSX since downloading the new addon. I have uninstalled and reinstall the program and I am getting the same message provided in the attachment.

[virtuali]

You shouldn't post the screenshot of the dialog box ( we know how it looks like... ) but, instead, the content of the error log that same windows has asked you to open to check the error details.

And, before reporting any problems, always run the Live Update first, to be sure you have the most current update.

[baldk9]

Here you go.

[virtuali]

Your error shows an error that's simply shouldn't happen, because it say it cannot find an object named FSDT_Staircase_Cargo_BLUE, which clearly exists and is installed in the Simobject\PBR folder.

Could you please post  ( ZIPPED ), your add-on.xml, located here:

Documents\Prepar3dv4 Addons\Fsdreamteam Addon Manager\add-on.xml

[baldk9]

Here you go. And thanks for the help.

[virtuali]

That's confirms the problem. The installer (or the updater) should have updated your add-on.xml file, but it hasn't for some reason. It's very likely caused by an antivirus or a similar interference from an external program.

Try this:

- Remove this folder:

Documents\Prepar3dv4 Addons\Fsdreamteam Addon Manager

- Reinstall GSX with the current full installer.

[baldk9]

I thought we had it but no. Do I need to turn off my anti virus programs when installing?

[Beat578]

Yes you should. You can follow my checklist for Installation of the new update: http://www.fsdreamteam.com/forum/index.php/topic,21209.0.html. I collected most of the problems that umberto answered and their solutions.

[baldk9]

I followed Abnormal procedures Two with the same result, what is my next step? Error message included.

[virtuali]

I followed Abnormal procedures Two with the same result, what is my next step? Error message included.

With "same result", you mean your add-on.xml is still the same as it were before, even AFTER you REMOVED the folder as I've suggested ? Please check it again.

[baldk9]

First I want to thank you for all your help in attempt to fix my problem. I have attached a error message that I received when I reinstalled the product. I do not know if this is significant. Thanks again.

[Beat578]

you should disable your antivirus and firewall for the installation. Also install as administrator, so you have all rights you need to do so.
and last of all, don't install intot the Simulator's directory itself, choose another one for the Addon Manager...
With all those steps followed, it should work.

[virtuali]

First I want to thank you for all your help in attempt to fix my problem. I have attached a error message that I received when I reinstalled the product. I do not know if this is significant. Thanks again.

That error seems to indicate something ( antivirus, file permissions, simulator still running ) is preventing the DLL/EXE.XML files to be updated. Try after restarting Windows, without having started the sim in that session.

[Dutchmill64]

I have the same problem. Re-installed it more than a dozen times.
Just did it again. Anti Virus off, HittmanPro (firewall) off...
Attached files are the result...

I have no more clues what to do!

[virtuali]

Your add-on.xml looks fine but, are you aware your Contenterror.txt contains almost 100 errors from all different add-ons ? Also, you entered in another thready by saying you have the "same" problem. Are you SURE it's the same problem ?

Please show your error log, so I can tell if you really have the same problem.