Hahahahaha of course not. It never has anything to do with your products. I'm not even going to bother debating this with you
I'm not sure what you are trying to say here. I based by reply because I trusted your report, which said SODE wasn't even available on the sim on start, which leads to believe you had an installation problem with it. Which is why, I replied with the most correct course of action, which is checking if SODE is correctly registered in the simulator.
There WAS a reason why my question was made this way:
It's not clear from your message if SODE was already unavailable when the sim started, or it became unavailable after using it.
If your "Unavailable when the sim started." reply was accurate, then my reply "the problem is entirely unrelated to GSX" was correct, since I asked if you tried to use it (from GSX, of course), but you said you haven't, and it was already unavailable when the sim started.
I did everything you suggested and yes SODE is correctly registered
Then it's not possible it wouldn't be available at the simulator startup. I'll try to rephrase my question more clearly:
- Do you have the SODE menu when the simulator starts, *BEFORE* even starting GSX ? If yes, maybe you meant the "unavailable" message came only AFTER you used GSX, meaning SODE started fine, but for some reason had a problem solving the jetway ?