Thanks just did that and it said it didn't recognize my serial number
Then you copied it wrong, or used something else instead of the Serial Number. The Serial Number is the code indicated as "Serial Number" in your purchase receipt. It's not the SKU and it's not the Order Number. It's the Serial Number.
I copied and pasted I even typed it in with the [] and with them out
I'm not sure what do you mean with "the []". There are no brackets anywhere in our Serial Numbers. There are HYPHENS instead, which is the
- (minus) sign, but no brackets.
Of course, since there are hyphens in the Serial Number in your purchase receipt, you should of course insert them. It must be
identical so, you can be sure that, if the program gave you some error, it's because you have made an error, that's no question about it.
In any case, it's useless to discuss this in the public forum, which is not the place to ask about orders or serial numbers. If you use the support email, we can tell you what you did wrong.
