Author Topic: KERNELBASE.dll crash  (Read 4044 times)

VinceAK

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  • *
  • Posts: 11
KERNELBASE.dll crash
« on: July 17, 2016, 10:57:20 am »
I have been having this problem with GSX since I bought it earlier this week. I formatted my computer last week and put a fresh Windows 10, P3D 3.3.5, ORBX Base, Vector, OpenLC for AK & CAN, iFly 744, and the PMDG T7.

P3D will crash anywhere from getting ready to push back to middle of a 9 hours flight. The latest crash I got, I was in the iFly 744, default EGLL, I just got done boarding and it crashed. Here's the report from Event Viewer and the Couatl.log:

Faulting application name: couatl.exe, version: 3.1.0.3516, time stamp: 0x5784dc14
Faulting module name: KERNELBASE.dll, version: 10.0.10586.494, time stamp: 0x5775e78b
Exception code: 0xc0000409
Fault offset: 0x000bdae8
Faulting process id: 0x1a90
Faulting application start time: 0x01d1df98145a8a54
Faulting application path: E:\Program Files (x86)\Lockheed Martin\Prepar3D v3\fsdreamteam\couatl\couatl.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: 994bec00-3a11-4f2e-9aad-c6623af261c2
Faulting package full name:
Faulting package-relative application ID:
---------------------------------------------------------------------------------------------------------------------------------
Python 2.7.6 Stackless 3.1b3 060516 (default, Feb 19 2015, 15:56:51) [MSC v.1800 32 bit (Intel)] wxPython 3.0.2.0
couatl v3.1 (build 3516)
log started on Sat Jul 16 11:27:24 2016

connecting to SimConnect...
connected to SimConnect
connected to bglmanx
Running in mode: Prepar3D v3 (bglmanx setting)
Loading addons
Loading addon common
Added Menu Item "Couatl settings" (id 67)
Addon common loaded
Loading addon LiveUpdate
Added Menu Item "Couatl Live Update" (id 69)
Added Menu SubItem "Disable Addon" (parentId 69, id 70)
Addon LiveUpdate loaded
requesting AddOn list to bglmanx
Added Menu SubItem "Restart Couatl" (parentId 67, id 71)
Added Menu SubItem "Restart Couatl and rebuild airport cache" (parentId 67, id 72)
Added Menu SubItem "Key Mappings..." (parentId 67, id 73)
Added Menu SubItem "Show YouControl™ Menu        Ctrl+F12" (parentId 67, id 77)
Current locale is English_United States.1252
Initializing audio...
Available devices:
  Generic Software on Realtek Digital Output (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e205265616c74656b204469676974616c204f757470757420285265616c74656b204869676820446566696e6974696f6e20417564696f29)
Created OpenAL device: Generic Software on Realtek Digital Output (Realtek High Definition Audio)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 44100
   Refresh: 40
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_EFX

Context info:
   Vendor: Creative Labs Inc.
   Version: 1.1
   Renderer: Software
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE

Using EFX 1.0 extension, with 1 auxiliary send(s)
Using EAX reverb
Added Menu SubItem "Check Live Update" (parentId 69, id 81)
Slew mode False
bglmanx list contains 24 AddOn(s)
Loading addon ENBR
Addon ENBR not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named ENBR
Loading addon OHareX
Addon OHareX not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named OHareX
Loading addon KDFW
Addon KDFW not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KDFW
Loading addon LSGG
Addon LSGG not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named LSGG
Loading addon f18ag
Addon f18ag not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named f18ag
Loading addon GSX
Current sim directory is E:/Program Files (x86)/Lockheed Martin/Prepar3D v3
Looking for scenery.cfg in "C:\ProgramData\Lockheed Martin/Prepar3D v3/scenery.cfg"
  using "Scenery\World\scenery" (layer 1)
  using "Scenery\BASE\scenery" (layer 2)
  using "ORBX\FTX_VECTOR\FTX_VECTOR_AEC\scenery" (layer 3)
  using "Scenery\0000\scenery" (layer 4)
  using "Scenery\0001\scenery" (layer 5)
  using "Scenery\0002\scenery" (layer 6)
  using "Scenery\0003\scenery" (layer 7)
  using "Scenery\0004\scenery" (layer 8)
  using "Scenery\0005\scenery" (layer 9)
  using "Scenery\0006\scenery" (layer 10)
  using "Scenery\0007\scenery" (layer 11)
  using "Scenery\0100\scenery" (layer 12)
  using "Scenery\0101\scenery" (layer 13)
  using "Scenery\0102\scenery" (layer 14)
  using "Scenery\0103\scenery" (layer 15)
  using "Scenery\0104\scenery" (layer 16)
  using "Scenery\0105\scenery" (layer 17)
  using "Scenery\0106\scenery" (layer 18)
  using "Scenery\0107\scenery" (layer 19)
  using "Scenery\0200\scenery" (layer 20)
  using "Scenery\0201\scenery" (layer 21)
  using "Scenery\0202\scenery" (layer 22)
  using "Scenery\0203\scenery" (layer 23)
  using "Scenery\0204\scenery" (layer 24)
  using "Scenery\0205\scenery" (layer 25)
  using "Scenery\0206\scenery" (layer 26)
  using "Scenery\0207\scenery" (layer 27)
  using "Scenery\0300\scenery" (layer 28)
  using "Scenery\0301\scenery" (layer 29)
  using "Scenery\0302\scenery" (layer 30)
  using "Scenery\0303\scenery" (layer 31)
  using "Scenery\0304\scenery" (layer 32)
  using "Scenery\0305\scenery" (layer 33)
  using "Scenery\0306\scenery" (layer 34)
  using "Scenery\0307\scenery" (layer 35)
  using "Scenery\0400\scenery" (layer 36)
  using "Scenery\0401\scenery" (layer 37)
  using "Scenery\0402\scenery" (layer 38)
  using "Scenery\0403\scenery" (layer 39)
  using "Scenery\0404\scenery" (layer 40)
  using "Scenery\0405\scenery" (layer 41)
  using "Scenery\0406\scenery" (layer 42)
  using "Scenery\0407\scenery" (layer 43)
  using "Scenery\0500\scenery" (layer 44)
  using "Scenery\0501\scenery" (layer 45)
  using "Scenery\0502\scenery" (layer 46)
  using "Scenery\0503\scenery" (layer 47)
  using "Scenery\0504\scenery" (layer 48)
  using "Scenery\0505\scenery" (layer 49)
  using "Scenery\0506\scenery" (layer 50)
  using "Scenery\0507\scenery" (layer 51)
  using "Scenery\0600\scenery" (layer 52)
  using "Scenery\0601\scenery" (layer 53)
  using "Scenery\0602\scenery" (layer 54)
  using "Scenery\0603\scenery" (layer 55)
  using "Scenery\0604\scenery" (layer 56)
  using "Scenery\0605\scenery" (layer 57)
  using "Scenery\0606\scenery" (layer 58)
  using "Scenery\0607\scenery" (layer 59)
  using "Scenery\0700\scenery" (layer 60)
  using "Scenery\0701\scenery" (layer 61)
  using "Scenery\0702\scenery" (layer 62)
  using "Scenery\0703\scenery" (layer 63)
  using "Scenery\0704\scenery" (layer 64)
  using "Scenery\0705\scenery" (layer 65)
  using "Scenery\0706\scenery" (layer 66)
  using "Scenery\0707\scenery" (layer 67)
  using "Scenery\0800\scenery" (layer 68)
  using "Scenery\0801\scenery" (layer 69)
  using "Scenery\0802\scenery" (layer 70)
  using "Scenery\0803\scenery" (layer 71)
  using "Scenery\0804\scenery" (layer 72)
  using "Scenery\0805\scenery" (layer 73)
  using "Scenery\0806\scenery" (layer 74)
  using "Scenery\0807\scenery" (layer 75)
  using "Scenery\0900\scenery" (layer 76)
  using "Scenery\0901\scenery" (layer 77)
  using "Scenery\0902\scenery" (layer 78)
  using "Scenery\0903\scenery" (layer 79)
  using "Scenery\0904\scenery" (layer 80)
  using "Scenery\0905\scenery" (layer 81)
  using "Scenery\0906\scenery" (layer 82)
  using "Scenery\0907\scenery" (layer 83)
  using "Scenery\1000\scenery" (layer 84)
  using "Scenery\1001\scenery" (layer 85)
  using "Scenery\1002\scenery" (layer 86)
  using "Scenery\1003\scenery" (layer 87)
  using "Scenery\1004\scenery" (layer 88)
  using "Scenery\1005\scenery" (layer 89)
  using "Scenery\1006\scenery" (layer 90)
  using "Scenery\1007\scenery" (layer 91)
  using "Scenery\1100\scenery" (layer 92)
  using "Scenery\1101\scenery" (layer 93)
  using "Scenery\1102\scenery" (layer 94)
  using "Scenery\1103\scenery" (layer 95)
  using "Scenery\1104\scenery" (layer 96)
  using "Scenery\1105\scenery" (layer 97)
  using "Scenery\1106\scenery" (layer 98)
  using "Scenery\1107\scenery" (layer 99)
  using "ORBX\FTX_VECTOR\FTX_VECTOR_EXX\scenery" (layer 100)
  using "ORBX\FTX_VECTOR\FTX_VECTOR_CVX\scenery" (layer 101)
  using "ORBX\FTX_VECTOR\FTX_VECTOR_APT\scenery" (layer 102)
  using "ORBX\FTX_VECTOR\FTX_VECTOR_FixedAPT\scenery" (layer 103)
  using "ORBX\FTX_VECTOR\FTX_VECTOR_OBJ\scenery" (layer 104)
  using "Scenery\AFRI\scenery" (layer 105)
  using "Scenery\ASIA\scenery" (layer 106)
  using "Scenery\AUST\scenery" (layer 107)
  using "Scenery\EURE\scenery" (layer 108)
  using "Scenery\EURW\scenery" (layer 109)
  using "Scenery\NAMC\scenery" (layer 110)
  using "Scenery\NAME\scenery" (layer 111)
  using "Scenery\NAMW\scenery" (layer 112)
  using "Scenery\OCEN\scenery" (layer 113)
  using "Scenery\SAME\scenery" (layer 114)
  using "Scenery\Cities\Oshkosh\scenery" (layer 115)
  using "Scenery\Cities\StMaarten\scenery" (layer 116)
  using "Scenery\Cities\Rio\scenery" (layer 117)
  using "Scenery\Cities\LasVegas\scenery" (layer 118)
  using "Scenery\Global\scenery" (layer 119)
  using "Scenery\Cities\Reno\scenery" (layer 120)
  using "Scenery\Cities\Istanbul\scenery" (layer 121)
  using "Scenery\Cities\Longleat\scenery" (layer 122)
  using "Scenery\Cities\Berlin\scenery" (layer 123)
  using "Scenery\Cities\Edwards_AFB\scenery" (layer 124)
  using "Scenery\Cities\Eglin\scenery" (layer 125)
  using "Scenery\Cities\KORL_OrlandoExecutive\scenery" (layer 126)
  using "Scenery\Cities\KLFI_Langley_AFB\scenery" (layer 127)
  using "Scenery\Cities\FortRucker\scenery" (layer 128)
  using "Scenery\Bathymetry\scenery" (layer 129)
  using "D:\Program Files (x86)\FS Real Time\TzFiles04\scenery" (layer 130)
  using "ORBX\FTX_OLC\OLC_AA\scenery" (layer 131)
  using "ORBX\FTX_OLC\OLC_NA2\scenery" (layer 132)
  using "ORBX\FTX_OLC\OLC_NA1\scenery" (layer 133)
  using "ORBX\FTX_OLC\OLC_EU1\scenery" (layer 134)
  using "E:\Program Files (x86)\Lockheed Martin\Prepar3D v3\SimMarket\KSEA-T2G P3Dv3\data\KSEA-TERRAIN\scenery" (layer 135)
  using "E:\Program Files (x86)\Lockheed Martin\Prepar3D v3\SimMarket\KSEA-T2G P3Dv3\data\KSEA\scenery" (layer 136)
  using "ORBX\FTX_NA\FTX_NA_SAK08_CUSTOM\scenery" (layer 137)
  using "ORBX\FTX_NA\FTX_NA_SAK07_MESH\scenery" (layer 138)
  using "ORBX\FTX_NA\FTX_NA_SAK06_CVX\scenery" (layer 139)
  using "ORBX\FTX_NA\FTX_NA_SAK05_SCENERY\scenery" (layer 140)
  using "ORBX\FTX_NA\FTX_NA_PFJ08_CUSTOM\scenery" (layer 141)
  using "ORBX\FTX_NA\FTX_NA_PFJ07_MESH\scenery" (layer 142)
  using "ORBX\FTX_NA\FTX_NA_PFJ06_CVX\scenery" (layer 143)
  using "ORBX\FTX_NA\FTX_NA_PFJ05_SCENERY\scenery" (layer 144)
  using "ORBX\FTX_AU\FTXAA_ORBXLIBS\scenery" (layer 145)
airportCacheOptimizeSearch enabled, excluding files larger than 2000000 bytes
Airport cache excluded "ORBX\FTX_VECTOR\FTX_VECTOR_OBJ\scenery"
Airport cache excluded "ORBX\FTX_VECTOR\FTX_VECTOR_FixedAPT\scenery"
Airport cache excluded "ORBX\FTX_VECTOR\FTX_VECTOR_APT\scenery"
Airport cache excluded "ORBX\FTX_VECTOR\FTX_VECTOR_CVX\scenery"
Airport cache excluded "ORBX\FTX_VECTOR\FTX_VECTOR_EXX\scenery"
Airport cache excluded "ORBX\FTX_VECTOR\FTX_VECTOR_AEC\scenery"
Airport cache loaded successfully
SharedMemInterface connected
Added Menu Item "GSX" (id 82)
Added Menu SubItem "Disable Addon" (parentId 82, id 83)
Addon GSX loaded
Loading addon HAWAII1
Addon HAWAII1 not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named HAWAII1
Loading addon HAWAII2
Addon HAWAII2 not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named HAWAII2
Loading addon PHNL
Addon PHNL not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named PHNL
Loading addon JFK
Addon JFK not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named JFK
Loading addon JFK2
Addon JFK2 not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named JFK2
Loading addon KFLL
Addon KFLL not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KFLL
Loading addon KIAH
Addon KIAH not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KIAH
Loading addon KLAS
Addon KLAS not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KLAS
Loading addon KLAX
Addon KLAX not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KLAX
Loading addon KMEM
Addon KMEM not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KMEM
Loading addon CYVR
Addon CYVR not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named CYVR
Loading addon XPOI
Addon XPOI not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named XPOI
Loading addon ZurichX
Addon ZurichX not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named ZurichX
Loading addon KSFO
Addon KSFO not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KSFO
Loading addon KPHX
Addon KPHX not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KPHX
Loading addon KIAD
Addon KIAD not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KIAD
Loading addon KDEN
Addon KDEN not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KDEN
Loading addon KSFOHD
Addon KSFOHD not installed or missing one or more files, skipping.
Traceback (most recent call last):
  File "<string>", line 78, in loadAddons
  File "<string>", line 36, in importAndCreateInstance
ImportError: No module named KSFOHD
Starting system monitors
Added Menu SubItem "Settings..." (parentId 82, id 91)
Added Menu SubItem "Customize aircraft..." (parentId 82, id 92)
Added Menu SubItem "Show GSX Menu by-passing YouControl™        Shift+Ctrl+F12" (parentId 82, id 94)
User collision geometries reloaded
Loading aircraft data from Airplanes\iFly 744
Airplane major/minor version: 747 400
Using aircraft data from aircraft.cfg file
Found gsx.cfg file at C:\Users\Vincent Moy\AppData\Roaming\Virtuali/Airplanes\iFly 744\gsx.cfg
Loading airport EGLL from E:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Scenery\0501\scenery\APX47130.bgl
Added Menu SubItem "Customize airport positions..." (parentId 82, id 99)
Requested assistance services at Gate 1
User collision geometries reloaded
Connection with Prepar3D v3 lost (has it crashed?)
disconnected from SimConnect.
                                               disconnected from SimConnect.

According to the Event Viewer, all the time stamp, Exception code, and Fault offset are the same from all the KERNELBASE crash.

I have tried restoring to factory clock (I was running 4770K @ 4.2), redownload & reinstalling GSX number of times within last 2 days with firewall & AV disable. None of it helped. I'm totally out of clue now...

virtuali

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Re: KERNELBASE.dll crash
« Reply #1 on: July 18, 2016, 12:23:23 pm »
P3D will crash anywhere from getting ready to push back to middle of a 9 hours flight. The latest crash I got, I was in the iFly 744, default EGLL, I just got done boarding and it crashed. Here's the report from Event Viewer and the Couatl.log:

We tried to reproduce this problem, but right now it's ONLY happening when quitting the sim, which might be a bit annoying, but it's basically harmless.

However, since it's related to memory allocation, it's possible with all the stuff you are running AND after a long flight, the other addons are taking so much memory, that this might happen in places other than just at existing the sim.

Could you please check how much memory you have when running a certain airport where you saw this crash when doing a normal GSX operation ?

VinceAK

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  • Posts: 11
Re: KERNELBASE.dll crash
« Reply #2 on: July 18, 2016, 12:34:52 pm »
P3D will crash anywhere from getting ready to push back to middle of a 9 hours flight. The latest crash I got, I was in the iFly 744, default EGLL, I just got done boarding and it crashed. Here's the report from Event Viewer and the Couatl.log:

We tried to reproduce this problem, but right now it's ONLY happening when quitting the sim, which might be a bit annoying, but it's basically harmless.

However, since it's related to memory allocation, it's possible with all the stuff you are running AND after a long flight, the other addons are taking so much memory, that this might happen in places other than just at existing the sim.

Could you please check how much memory you have when running a certain airport where you saw this crash when doing a normal GSX operation ?

It didn't happen when I was trying to exit the sim. I just finished boarding, about to go fly, and P3D did a loading screen thing and hung. I needed to quit P3D using Task Manager.

virtuali

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Re: KERNELBASE.dll crash
« Reply #3 on: July 18, 2016, 12:48:22 pm »
It didn't happen when I was trying to exit the sim. I just finished boarding, about to go fly, and P3D did a loading screen thing and hung.

Normally, it happens only when quitting the sim, but you must have used GSX before. If in your system happens as soon as using GSX, it's just that it happened much earlier, but it's the same problem.

That's why I asked to check how much memory you have when running a certain airport where you saw this crash when doing a normal GSX operation.


VinceAK

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  • Posts: 11
Re: KERNELBASE.dll crash
« Reply #4 on: July 20, 2016, 06:48:37 am »
It didn't happen when I was trying to exit the sim. I just finished boarding, about to go fly, and P3D did a loading screen thing and hung.

Normally, it happens only when quitting the sim, but you must have used GSX before. If in your system happens as soon as using GSX, it's just that it happened much earlier, but it's the same problem.

That's why I asked to check how much memory you have when running a certain airport where you saw this crash when doing a normal GSX operation.



When it crashed, Process Explorer said I still have about 700MB of VAS

virtuali

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Re: KERNELBASE.dll crash
« Reply #5 on: July 20, 2016, 02:29:42 pm »
When it crashed, Process Explorer said I still have about 700MB of VAS

Never mind, we already found a fix, which will be included in the next update.