You should never post questions about activation and orders on the public forum because, of course, here we cannot be of much help, since the next question would have been "which is your serial number ?", which we cannot discuss here.
That's why, for questions about orders and activations, you must always use the support email.
Also, I removed your screeenshots, because you posted your serial number in the forum, which means everybody could have seen it, and consume your activations.
