Author Topic: Door will not close  (Read 1353 times)

Keight

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Door will not close
« on: March 16, 2023, 09:36:58 pm »
Hi. After latest updates not sure which one exactly the pax door does not close. When prepare for departure requested jetway disconnects but door remains open and pushback does not start waiting to close the door.

pete_auau

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Re: Door will not close
« Reply #1 on: March 17, 2023, 08:14:59 am »
would  help if  would  tell  what airplane  and  what  airport  the more  info  given  will solve  the issues  more  quickly

Keight

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Re: Door will not close
« Reply #2 on: March 17, 2023, 11:22:08 am »
Any airplane in any airport. it can be easily reproduced by spawning at gate on the default A20N, "Operate jetway" - the  door will open and jetway connected. Then select "Prepare for pushback and departure" - jetway disconnects and the door remains open. To be more precise it starts to close but momentarily goes back to open.

jonz747

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Re: Door will not close
« Reply #3 on: March 19, 2023, 12:08:03 am »
You’re not alone, have been having this since the last update. GSX opens doors but doesn’t close back even though the jetway has been recalled. Also on PMDG, Fenix and headwind.

virtuali

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Re: Door will not close
« Reply #4 on: March 19, 2023, 10:16:31 am »
The problem is caused by the simulator itself automatically closing the door at the same time when GSX is also closing it, resulting in a reopening because the command is sent in the middle of the door animation.

This happened because we moved the door closure during departure earlier, because in previous version the closure of all doors during departure happened after the Tow truck connected, and several users asked to close the doors earlier so you won't see a door open for all the time it took after the jetway retracted until the tow truck connected, which of course was a correct suggestion.

However, this conflicts somehow with MSFS automatically closing the main door (only) when a jetway retracts, which is something we never noticed before ( has been added in a recent update, maybe ? ), so in the next update, to be out Tuesday together with SU12, if a parking has a jetway, the doors won't be closed so early, since it's already taken care by the sim, but of course they'll be checked (and eventually closed ) again when the Tug connects, because the other doors won't be closed automatically by the sim, only the main exit.

jonz747

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Re: Door will not close
« Reply #5 on: March 19, 2023, 01:58:39 pm »
This happens with stairs as well. I noticed it opens back and front door for PMDG but then never closes back after and if you call the tug it won’t move as it says it’s waiting on doors to close even though it’s removed the steps. Prior to the update it used to open doors and close as well

Keight

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Re: Door will not close
« Reply #6 on: March 19, 2023, 03:16:42 pm »
I dont know if its related or not but passengers boarding with a jetway is broken as well. The boarding stops shortly after being started

virtuali

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Re: Door will not close
« Reply #7 on: March 19, 2023, 03:35:23 pm »
I dont know if its related or not but passengers boarding with a jetway is broken as well. The boarding stops shortly after being started

Boarding works perfectly fine here. The problem discussed here is just a double door trigger, resulting in the door being closed and immediately open, which we are aware of and, in fact, we already fixed for the next update.

Since boarding works fine, and it's nothing related this problem, it's best if you open a new thread, with a proper title, and provide the usual information that is always required to investigate any problem:

- The airplane used.

- The airport used.

- If it's a 3rd party airport, if it's bought on the Marketplace. If it is, if you enabled the SU10 Navdata API

- The gate used, if it has a jetway or not.

- The precise, exact, sequence of operations you performed in GSX..

Please don't reply here, but open a new thread with all the above information.