Best way to get support regarding a purchase/transaction?

[MediumRareBaku]

I attempted to contact Digital River GmbH last month via their contact form, as their website instructs, about a purchase that I had made in 2021 but have not heard back from them. Is there a more direct way to contact them about order questions?

[virtuali]

This is the most official support page we know of:

https://www.mycommerce.com/shopper-support/

[MediumRareBaku]

That's the one I used and have not heard back now for the better part of a month.