Issues with GSX Pro and PMDG B736

[tdohrer]

Tried to load 736, using an addon livery. It had 3 stairs, and none would line up on the doors. Baggae was off.
It wouldnt let me customize the locations.

[virtuali]

Please clarify what do you mean "It wouldnt let me customize the locations", some error ?

[tdohrer]

Here is some pics to help. It will show there the stairs go by defualt
When i go to customize it wont let me change anything. I click on the stairs, and nothing happens. Baggage same thing. It wont let me change anything.
Also i think i saw something in another topic about the year in the settings mine isnt showing 2022, could that be it? I have checked for updates.

[virtuali]

When i go to customize it wont let me change anything. I click on the stairs, and nothing happens. Baggage same thing. It wont let me change anything.

If you are in 3d editor, it's entirely normal it won't let you click anything: there isn't any mouse function while in 3d, it's just not possible with the MSFS SDK.

Also i think i saw something in another topic about the year in the settings mine isnt showing 2022, could that be it? I have checked for updates.

That's another problem, and in fact unless you get all the correct files, nothing will basically work. Try again the updater, you'll get the latest files, eventually, after all servers will complete replicating. This product is exceptional large, with about 25.000 individual files, which all need to be propagated over the Cloudflare network of 260 servers around the world, so it might be a while before they are everywhere.

[Deltaflight84]

when i finish to customize the stairs in the 3d editor, after a restart of the sim does not memorize the work done with 3d editor.

[Deltaflight84]

this happen only with the B737-600

[virtuali]

Enable logging, and see if you have errors when saving the airplane confige.

[Deltaflight84]

how can i enable the log?

[Deltaflight84]

Running in mode: Microsoft Flight Simulator
Python 2.7.16 Stackless 3.1b3 060516 (default, Mar  9 2019, 21:32:11) [MSC v.1500 64 bit (AMD64)] wxPython 3.0.2.0
couatl v4.8 (build 4801)
log started on Fri Aug 19 16:49:18 2022

connecting to SimConnect...
connected to SimConnect
connected to bglmanx
Simulator version: 11 0 282174 999
RunningMode::pathToInstalledPackages E:\Microsoft Flight Simulator 2020
Loading addons
Loading addon common
Addon common loaded
Loading addon LiveUpdate
Addon LiveUpdate loaded
requesting AddOn list to bglmanx
host file found, checking it
createDefaultContainer
Current locale is Italian_Italy.1252
Initializing audio...
Available devices:
  Generic Software on Altoparlanti (Focusrite USB Audio)
Created OpenAL device: Generic Software on Altoparlanti (Focusrite USB Audio)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 44100
   Refresh: 40
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_EFX

Context info:
   Vendor: Creative Labs Inc.
   Version: 1.1
   Renderer: Software
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE

Using EFX 1.0 extension, with 1 auxiliary send(s)
Using EAX reverb
Slew mode False
bglmanx list contains 24 AddOn(s)
Loading addon LFSB
Addon LFSB loaded
Loading addon GSX
Current sim directory is C:/PROGRAM FILES/WINDOWSAPPS/MICROSOFT.FLIGHTSIMULATOR_1.26.5.0_X64__8WEKYB3D8BBWE
airportCacheOptimizeSearch enabled, excluding files larger than 4000000 bytes
Airport cache loaded successfully
emulateText_MSFS Airport cache loaded successfully 4
Addon GSX loaded
Starting system monitors
Simulator version (from MAIN.DLL) is 11.0.282174.999
isPBRAvailable returned  False
isRTTAvailable returned  False
GetSimObjectsFolder() returned  E:\External Addons\Addon Manager/MSFS/fsdreamteam-gsx-pro/SimObjects
GetAdditionalSimObjectsFolder() returned  E:\External Addons\Addon Manager/MSFS/fsdreamteam-gsx-world-of-jetways/SimObjects
GetAdditionalSimObjectsFolderV5() returned 
GSX SimStart
Loading  aircraft.cfg  from  E:\Microsoft Flight Simulator 2020\Community\pmdg-aircraft-736\SimObjects\Airplanes\PMDG 737-600
Loading  engines.cfg  from  E:\Microsoft Flight Simulator 2020\Community\pmdg-aircraft-736\SimObjects\Airplanes\PMDG 737-600
Loading  flight_model.cfg  from  E:\Microsoft Flight Simulator 2020\Community\pmdg-aircraft-736\SimObjects\Airplanes\PMDG 737-600
Loading  gameplay.cfg  from  E:\Microsoft Flight Simulator 2020\Community\pmdg-aircraft-736\SimObjects\Airplanes\PMDG 737-600
Loading  systems.cfg  from  E:\Microsoft Flight Simulator 2020\Community\pmdg-aircraft-736\SimObjects\Airplanes\PMDG 737-600
this airplane has 15 exits
GSX flightLoaded C:\Users\Dony\AppData\Local\Packages\Microsoft.FlightSimulator_8wekyb3d8bbwe\LocalState\MISSIONS\Custom\CustomFlight\CustomFlight.FLT
Airplane major/minor version: 737 600
Using aircraft data from aircraft.cfg file
Specific .cfg file for N736PM not found in SimObjects\Airplanes\PMDG 737-600, using standard GSX.CFG file
Specific .cfg file for N736PM not found in C:\Users\Dony\AppData\Roaming\Virtuali/Airplanes\PMDG 737-600, using standard GSX.CFG file
Found gsx.cfg file at C:\Users\Dony\AppData\Roaming\Virtuali/Airplanes\PMDG 737-600\gsx.cfg
User collision geometries reloaded
Loading airport LICJ from \\?\E:\Microsoft Flight Simulator 2020\Official\OneStore\microsoft-airport-licj-palermo-punta-raisi\scenery\microsoft\Palermo\LICJ_objects.bgl
Loading user customizations from C:\Users\Dony\AppData\Roaming\Virtuali/GSX/MSFS\licj-fdbutc.ini
Creating model cache...
Model cache loaded
section %s, key %s: invalid value %s ('parking 106', 'parkingSystem_stopPosition', '38.1830946271152 13.1017604555174 67.2666168212891')
section %s, key %s: invalid value %s ('parking 108', 'parkingSystem_stopPosition', '38.183189753694 13.1020246718558 -113.016540527344')
section %s, key %s: invalid value %s ('gate 207', 'parkingSystem_stopPosition', '38.1850141288366 13.1046309256686 -22.7440185546875')
section %s, key %s: invalid value %s ('gate 208', 'parkingSystem_stopPosition', '38.1852512436468 13.1048139404238 -23.4403381347656')
SharedMemInterface created
Searching for jetways...
24 StaticObject found
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 207
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 208
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 210
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 211
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 212
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 213
Jetway FSDT_WOJ_GLASS_PALERMO at parking Gate 214
onEnteredAirport LICJ

[Deltaflight84]

After i finish all the work on the 3d editor, this is the result

[virtuali]

It doesn't seem you placed the doors correctly.  I suggest waiting for a proper config from us for the 600, because the PMDG  requires some special treatments you can't achieve with jus the editor.

[Deltaflight84]

ok this is an update that you have to do?

[virtuali]

Yes, of course, we always support all PMDG models, it's just this came out recently and we haven't got time before release to insert it.

[Deltaflight84]

Perfect...thx for the support