one thing is certainly clear - you spent a considerable amount of time answering responses from customers today and still haven't responded to mine.
For someone who suggested they were "time poor" due to circumstances outside their control - your actions today seem incongrous.
Wrong for several reasons:
- Looking at your files will surely require a lot more time than just replying to a post.
- What you see here, is just a *fraction* of messages I reply to. A lot more are coming by email, and of course the highest priority are given to those that cannot even RUN the product, with those like yours, which are related to user customization, taking less priority, because you can surely use the product even if I'll reply after some days.
- This kind of personalized support level is something you cannot expect or demand. We'll do it anyway, but you simply cannot expect the same response time of normal support request, which most of the time is just repeating something that has been said over and over (so I'll just search an old post and re-post it), and as I've said, yours is not a showstopper issue which is preventing you to *use* the product.
- We are under a release.
- We don't have the same GSX version you have, because we are constantly working on it, which makes both hard to replicate your problem, and it's also possible this might have already be fixed on our internal version.
