Author Topic: Error Message when Loading HNL  (Read 2122 times)

ftrguy2001

  • Newbie
  • *
  • Posts: 1
Error Message when Loading HNL
« on: May 27, 2017, 05:34:46 am »
Aleady have EGLL, KDFW, KLAX, and GSX. All installed super easy and work great. Bought HNL the other day and it won't install properly. I get the error message in the picture. I have tried to reinstall the Addon Manager and get the same error message. I reinstalled FSX:SE and it worked 1 time, but not Couatl goes into an endless loop of errors now.

I have FSX:SE
Windows 10
« Last Edit: May 27, 2017, 05:40:40 am by ftrguy2001 »

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51238
    • VIRTUALI Sagl
Re: Error Message when Loading HNL
« Reply #1 on: May 27, 2017, 11:57:37 pm »
This error can only be caused by one of these two reasons:

- You started the installer too quickly after closing a previous FSX session, without giving a chance for all the files and processes started by it to close down properly.

OR

- An external program, like an antivirus, is denying you access to the install folder. Many users are now aware they run multiple security-related software, so they must be all disabled and configured to exclude the sim folder from scanning.

First, try to reinstall after restarting Windows.

If that doesn't fix it,  even if you are SURE the antivirus it's not running now and you are SURE FSX is not running, it might still have caused a mess in your file permissions, denying you from accessing a folder, while the antivirus was still active.

Yes, it seems strange, but I witnessed this first-hand on an user system during a remote assistance session. There are some free utilities you can try to unlock that folder:

http://www.iobit.com/en/iobit-unlocker.php
http://www.freefileunlocker.com/

And tell to the utility to unlock the FSX\fsdreamteam\Couatl folder, then REMOVE IT manually, and then REINSTALL the scenery.