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Products Support => GSX Support MSFS => Topic started by: abranpuko on October 11, 2024, 10:34:05 am

Title: Passengers again disappeared while seating
Post by: abranpuko on October 11, 2024, 10:34:05 am
Once again, when the passengers enter the plane: they disappear before sitting down. I thought the solution was to put the payload to be zero and put the sest bealts in off, restarting couatl before load msfs, and a thousand more things tested... but then I thought: it's been a month since I paid for this product and there are things like these that don't go well.

Please, could you support me?
Title: Re: Passengers again disappeared while seating
Post by: akl25020 on October 11, 2024, 11:55:47 am
Which plane by the way?
Title: Re: Passengers again disappeared while seating
Post by: abranpuko on October 11, 2024, 12:03:26 pm
Its the PMDG 737.
Title: Re: Passengers again disappeared while seating
Post by: kingnorris on October 12, 2024, 01:11:54 pm
Its the PMDG 737.

Same issue here. I turned them off for now. I don’t look into the cabin anymore.
Title: Re: Passengers again disappeared while seating
Post by: abranpuko on October 14, 2024, 04:00:50 pm
As stopping looking at passengers is not the purpose, but the opposite, we have to keep asking them to fix this problem for which we have paid.
Title: Re: Passengers again disappeared while seating
Post by: trisho0 on October 14, 2024, 06:59:48 pm
With PMDG 737-600 pax disappeared right before seating. Also, pink stewardess. I will test with other PMDG models later.
Pat
Title: Re: Passengers again disappeared while seating
Post by: virtuali on October 15, 2024, 12:19:07 pm
GSX Manual, Page 98, chapter called Seated Passengers disappearing when they sit covers all possible cases of passengers missing or with pink textures.
Title: Re: Passengers again disappeared while seating
Post by: HermannHummer on October 22, 2024, 12:57:50 pm
Same issue here. Ver 3.3.1

Rgds Hermann
Title: Re: Passengers again disappeared while seating
Post by: HermannHummer on October 22, 2024, 01:04:55 pm
Edit:
Version 3.2.2

sorry
Title: Re: Passengers again disappeared while seating
Post by: virtuali on October 23, 2024, 09:53:31 am
GSX Manual, Page 98, chapter called Seated Passengers disappearing when they sit covers all possible cases of passengers missing or with pink textures.

If you need to report a problem, please clarify exactly how you checked all the things suggested there and, of course, clarify the airplane used and the livery used, possibly with a link to it if it's not official.
Title: Re: Passengers again disappeared while seating
Post by: trisho0 on October 28, 2024, 04:03:05 am
I have GSX Pax problems with PMDG 737-900ER, passengers disappearing after sitting. From outside view, they look pink. Inside are absent.
I found the page 98 from the GSX Pro Manual, and it shows "Multiple Custom Operators", and it has nothing to do with PAX instructions for fixing.
I may have the wrong manual. Just waiting for more updates on the way.

Patricio Valdes
Title: Re: Passengers again disappeared while seating
Post by: virtuali on October 28, 2024, 10:25:11 am
I found the page 98 from the GSX Pro Manual, and it shows "Multiple Custom Operators", and it has nothing to do with PAX instructions for fixing.

If you don't have the latest manual, you might as well not have the latest GSX as well. Be sure you run an update Check, you *must* get the latest manual at least.
Title: Re: Passengers again disappeared while seating
Post by: qcaptain on October 28, 2024, 12:50:36 pm
I have a similar issue except no seated passengers no pink textures have read the manual tried everything suggested on this forum the only thing I can think of is that I get an error when doing a live update see file attached. Passengers walk into plane (all supported planes) for seated passengers go into the seat but disappear before sitting down. tried the chime off in the 737 have all the PMDG aircraft. + fenix  but no luck not even visible from the outside.
Title: Re: Passengers again disappeared while seating
Post by: virtuali on October 28, 2024, 02:33:54 pm
I have a similar issue except no seated passengers no pink textures have read the manual tried everything suggested on this forum the only thing I can think of is that I get an error when doing a live update see file attached. Passengers walk into plane (all supported planes) for seated passengers go into the seat but disappear before sitting down. tried the chime off in the 737 have all the PMDG aircraft. + fenix  but no luck not even visible from the outside.

You can't expect something will work if you haven't even completed the installation, as your screenshot seems to suggest. Be sure the whole Addon Manager folder is added to the antivirus EXCLUSIONS, start the installer and let it complete. It shouldn't give those errors.
Title: Re: Passengers again disappeared while seating
Post by: trisho0 on October 28, 2024, 10:49:26 pm
I found the page 98 from the GSX Pro Manual, and it shows "Multiple Custom Operators", and it has nothing to do with PAX instructions for fixing.

If you don't have the latest manual, you might as well not have the latest GSX as well. Be sure you run an update Check, you *must* get the latest manual at least.
Thanks Umberto I found that GSX Manual inside of the FSDT Installer and it helped me to answer my questions. Thanks again!

Patricio Valdes
Title: Re: Passengers again disappeared while seating
Post by: qcaptain on October 29, 2024, 10:12:15 am
Hello Yes Ive excluded all those folders and the exe from Windows Defender Its a real puzzle.
Title: Re: Passengers again disappeared while seating
Post by: GerdW on October 29, 2024, 01:02:56 pm
Hello,
I can confirm tis issue as well. I don't know exactly from which version of GSX I'm using to have the same problem that the passengers are visible up to the row of seats, but then disappear in the aisle of the seats. I'm currently flying 4 airliners in rotation, but I update GSX regularly, so I don't know when it stopped working. The "chime" is where it should be, but the passengers still disappear. You can't see the people from the outside with the drone either. On my last flight on September 30, 2024 with the 737-700, everything was fine. I know the date because it's logged at IVAO. That means that the seated passengers still worked with the GSX version that was current there. The problem must have crept in after that.

Gerd
BTW..... GSX is the best addon for flightsimulation since FS9. Thanks for the continuous developmentand and support for this great tool.

sra. for my english but I´ll hope you will understand the meaning-.
Title: Re: Passengers again disappeared while seating
Post by: HermannHummer on November 02, 2024, 09:56:38 am
I found now why passengers disappear in PMDG B737:

you must switch BOTH "no smoking" AND "fasten seatbelts" to OFF.

Now it works for me.

Title: Re: Passengers again disappeared while seating
Post by: trisho0 on November 04, 2024, 05:10:23 am
Not working for me again and I don't know why. Followed the GSX manual and no success with PMDG 737-700 plane.

Patricio Valdes
Title: Re: Passengers again disappeared while seating
Post by: pete_auau on November 05, 2024, 04:52:51 am
yep have  the  same  issues was working  before  and  now  after  the  last update  not  any more  guess  its  a  hit  and  miss  now   have  to check  the  pmdg-800 ok  my  -800   i have  no issues seems  strange  that  the -800   works  and  the  -700  doesnt both  are  the  default  aircraft  from pmdg   

Edit ok  went  back  and  uncheck  and  recheck  the  -700  pax  and  now  back  to working  again
Title: Re: Passengers again disappeared while seating
Post by: qcaptain on November 05, 2024, 01:00:31 pm
I uninstalled and re installed GSX completely and its now fixed thanks.