FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: psolk on July 25, 2024, 02:14:14 am
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So per my other post the seating passengers option did not work on my initial attempt.
After completing my flight I shut down MSFS and launched FSDT installer. I then unchecked the seated passengers option in GSX. Reloaded MSFS and my PMDG 737 and 777 are no longer showing up at all under aircraft selection. Tried to exit and re-enable seated passengers, still no PMDG planes. Removed the GSX seated passengers and they are still gone.
The ONLY change I made was within the FSDT installer and GSX config. NOTHING else on the machine was touched. Even my PMDG Operations Center still shows the planes installed and no updates available. So clearly something in the modification of the files when the options were enabled have somehow corrupted something critical for the planes to even appear in MSFS.
So how do I restore my PMDG planes? Full re-install?
Please advise. Thank you.
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I have the same issue, but both PMDG products and Fenix disappeared from the MSFS aircraft selection. I was, however, successful in restoring Fenix by re-downloading and reinstalling. But I see no restoration of the PMDG products after executing the same.
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Identical issue my side. I reinstalled the PMDG 777 and 737 and they will appear, however GSX won’t start and shows inactive and if you change anything in the installer the aircraft vanish again.
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Yeah, I tried to repair my 777 via the PMDG installer and that didn't work so then I tried a full uninstall and reinstall with activation and it loads again but it is broken with the yoke hard left and nothing in the plane works.
I guess I will try to uninstall and make sure everything is gone from the community folder and reinstall again but it does look like something on the PMDG side is completely broken after trying to get seated passengers to work...
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Perhaps something in the JSON file is off-putting. At any rate, I have deactivated all of the pax in GSX and am now reinstalling all PMDG products.
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Identical issue my side. I reinstalled the PMDG 777 and 737 and they will appear, however GSX won’t start and shows inactive and if you change anything in the installer the aircraft vanish again.
I have the same problem. Now i don't have a GSX menu at all
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Yeah, I tried to repair my 777 via the PMDG installer and that didn't work so then I tried a full uninstall and reinstall with activation and it loads again but it is broken with the yoke hard left and nothing in the plane works.
I guess I will try to uninstall and make sure everything is gone from the community folder and reinstall again but it does look like something on the PMDG side is completely broken after trying to get seated passengers to work...
You can also try to reload the aircraft from Developers' mode when that happens. That fixes the issue for me when the 737 does that which you described.
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Perhaps something in the JSON file is off-putting. At any rate, I have deactivated all of the pax in GSX and am now reinstalling all PMDG products.
Same here and I was thinking the same thing so I have removed that JSON and the associated PMDG 777 folder and I am trying that before I try another full uninstall/reinstall.
Frustrating when I literally just completed a flight and modifying the GSX settings has somehow prevented the planes from even loading.
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Yeah, I tried to repair my 777 via the PMDG installer and that didn't work so then I tried a full uninstall and reinstall with activation and it loads again but it is broken with the yoke hard left and nothing in the plane works.
I guess I will try to uninstall and make sure everything is gone from the community folder and reinstall again but it does look like something on the PMDG side is completely broken after trying to get seated passengers to work...
You can also try to reload the aircraft from Developers' mode when that happens. That fixes the issue for me when the 737 does that which you described.
Can I ask how that is done? Just enable Dev mode and load a flight?
Thank you
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Correct, and then you can also exit Developer mode from the pull menus above once systems are restored in the PMDG
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Identical issue my side. I reinstalled the PMDG 777 and 737 and they will appear, however GSX won’t start and shows inactive and if you change anything in the installer the aircraft vanish again.
yup looks like repair doesn't work. But not only. I had to uninstall it and then go back to the community folder to delete the remnants. For I do not know what FSDT touched. (clean install liveries too)
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Identical issue my side. I reinstalled the PMDG 777 and 737 and they will appear, however GSX won’t start and shows inactive and if you change anything in the installer the aircraft vanish again.
yup looks like repair doesn't work. But not only. I had to uninstall it and then go back to the community folder to delete the remnants. For I do not know what FSDT touched. (clean install liveries too)
Exact same here and I now have the 777 loading about to move on to the 737 but like others I now have no GSX loading...
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I now have all my PMDG planes loading again after uninstalling, removing remnants from community folder and reinstalling the re-updating them.
Now I have no GSX loading in MSFS and I am concerned about running the FSDT updater again out of fears my PMDG planes will disappear again.
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Same thing. Even my Fenix A320 disappeared. They are in the content manager as installed, but not in the hangar. Tried several things, none work so far.
UPDATE: Ok, so I reinstalled the 777 and deactivated the seating pass option (for all planes), and all the planes appeared again. I'm scared of reactivate the option until Umberto say something about this.
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Same thing. Even my Fenix A320 disappeared. They are in the content manager as installed, but not in the hangar. Tried several things, none work so far.
UPDATE: Ok, so I reinstalled the 777 and deactivated the seating pass option (for all planes), and all the planes appeared again. I'm scared of reactivate the option until Umberto say something about this.
Same... Don't even want to run a GSX Live Update as I am scared that it was that last small update yesterday that borked all of my add-on planes. I had run an update yesterday morning ~6am est. enabled seated passengers and despite not having seated passengers both my PMDG plane worked fine and GSX worked fine. I then finished my flight, saw Umberto had advised there was a small update, ran that and re-enabled seated passengers and all of my PMDG planes were gone. Then I unchecked seated passengers and my PMDG planes were still gone. The only thing that got them back was a full re-install including clearing all remnants of PMDG from my community folder. Finally got my 777 and 737 back, had to redo all my PMDG setting and then GSX was gone. It is no longer even loading into the MSFS menu.
So it seems like my current options are either keep the PMDG planes with no GSX at all or risk re-installing GSX and delete all my PMDG planes again...
Any update would be great.
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So I now have both my PMDG planes and GSX loading again.
I re-ran the FSDT Live Update but "not" the FSDT Installer so it completed and silently exited.
Re-Loaded MSFS and both the PMDG planes and GSX are there and loading.
Despite this there is no PMDG "integration" Called the jetway which worked, requested boarding and started getting notifications to open Cargo doors and the crew walked through entry 2 rather than open it first...
Next step would be to go back into FSDT Installer and "configure" GSX for seated passengers in the 777 and see if it repeats this entire process again and improves the door integration and seated passengers or starts the uninstall-re-install process again.
Edit: Went into FSDT Installer and used the Configure option to re-enable 777 Seated Passengers. On the bright side, nothing was removed or deleted this time. I did only enable 1 plane at a time however so I have NOT enabled the 737 800 Seated passengers option yet. I did not want to make too many changes at once.
Edit 2: Re-Ran FSDT Installer and enabled 737 800 seated passengers. Again, no disappearing planes this time and GSX is functioning however similar to the 777 using the PMDG ofiicial United livery passengers board, turn right (although at least they use the aisle not throug the galley) and then disappear.
So neither the 737 or 777 with PMDG official United liveries are working. MS Store editiion. Also, my Community folder location is non-standard. It is M:/MSFS/Community if that is relevant.
So now at least I am back where I started with the 777 and GSX loaded using the United Evo Blue livery (PMDG official via Ops Center) but there is no door control, crew and passengers board as though it is a single aisle aircraft getting on the plane turning in the middle of the galley towards the cabin and then disappearing into the galley.
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This happened to me yesterday with the PMDG 737 after enabling seats in the config. It removed all my 737's from MSFS. It's a big GSX bug.
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Any updates on this clear issue? My sim with Fenix and PMDG aircraft is now unplayable. A little dramatic I know, but I paid money for this software and would like to have a least a response from the team managing it as to what solutions are going to be implemented.
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Ok, so I decided to reenable the sitting passenger option in my 777 and it worked, passengers entered the plane and sit, didn't disappear. The other planes still in the hangar, even the Fenix.
I will be activating the option as I need for now, until we get more information about this issue.
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Can you expand on how you got it to work?
Did you uncheck the seated passengers option and restart GSX then recheck it or just go in uncheck it and recheck it? What livery are you using?
Thank you
Edit: I tried just re-running the FSDT Installer which is what it says you need to do if you add a new livery as well as unchecking, restarting and re-checking an no luck so I give up at this point. Until there is some sort of official fix I am just unchecking the option and glad to at least have my PMDG aircraft back in the sim.
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I first disabled the passenger option for all planes (they show in the FSDT installer and in content manager, but not in hangar). Then I decided to uninstall completely the 777 and reinstalled. All planes appeared again in hangar. I made a flight with the 777 and no passenger option (they boarded but disappeared as before). Then I decided to re-enable the passenger option (for 777 only), and it worked.
I will now use the Fenix. Will enable the option for the A320 and see what happens. GSX never stopped working for me, planes or not in hangar.
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Thanks for responding!
I am in flight now with the passengers option disabled so maybe after this flight I will shut down MSFS, reboot my machine and try enabling for just the 777 again.
Frustrating but the worst part of the planes not showing up is at least resolved with a complete re-install which unfortunately means also resetting all your personal settings.
Thanks again.
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Can you expand on how you got it to work?
Did you uncheck the seated passengers option and restart GSX then recheck it or just go in uncheck it and recheck it? What livery are you using?
Thank you
Edit: I tried just re-running the FSDT Installer which is what it says you need to do if you add a new livery as well as unchecking, restarting and re-checking an no luck so I give up at this point. Until there is some sort of official fix I am just unchecking the option and glad to at least have my PMDG aircraft back in the sim.
I'm with you on this. I love GSX, but not to this level of aggravation. I'll wait for several updates before enabling this again. The time wasting have to uninstall and reinstall is far too texting.
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Enabled just the Fenix and it worked fine. Planes in hangar. Maybe the trick is to activate one at a time...
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Can you expand on how you got it to work?
Did you uncheck the seated passengers option and restart GSX then recheck it or just go in uncheck it and recheck it? What livery are you using?
Thank you
Edit: I tried just re-running the FSDT Installer which is what it says you need to do if you add a new livery as well as unchecking, restarting and re-checking an no luck so I give up at this point. Until there is some sort of official fix I am just unchecking the option and glad to at least have my PMDG aircraft back in the sim.
I'm with you on this. I love GSX, but not to this level of aggravation. I'll wait for several updates before enabling this again. The time wasting have to uninstall and reinstall is far too texting.
Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
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Can you expand on how you got it to work?
Did you uncheck the seated passengers option and restart GSX then recheck it or just go in uncheck it and recheck it? What livery are you using?
Thank you
Edit: I tried just re-running the FSDT Installer which is what it says you need to do if you add a new livery as well as unchecking, restarting and re-checking an no luck so I give up at this point. Until there is some sort of official fix I am just unchecking the option and glad to at least have my PMDG aircraft back in the sim.
I'm with you on this. I love GSX, but not to this level of aggravation. I'll wait for several updates before enabling this again. The time wasting have to uninstall and reinstall is far too texting.
Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
exactly this
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Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
The last time Umberto was on the forum was on the 23rd, and the initial post was made on the 24th, so I'm not sure how he could have responded to a post he hasn't seen.
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Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
The last time Umberto was on the forum was on the 23rd, and the initial post was made on the 24th, so I'm not sure how he could have responded to a post he hasn't seen.
By being on the official forums instead of the unofficial discord?
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Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
The last time Umberto was on the forum was on the 23rd, and the initial post was made on the 24th, so I'm not sure how he could have responded to a post he hasn't seen.
With all due respect unless he is unwell then I can't understand releasing 3.07 and then not monitoring the official forums to see if there are issues which there have been...
So hopefully he is well the last time he was on Avsim was also Wed although if he is on Discord but at the same time not even checking here that's quite baffling.
Give everyone the benefit of the doubt though and hope all is well with Umberto. To be fair to him it's not like him to be non-responsive.
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Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
The last time Umberto was on the forum was on the 23rd, and the initial post was made on the 24th, so I'm not sure how he could have responded to a post he hasn't seen.
With all due respect unless he is unwell then I can't understand releasing 3.07 and then not monitoring the official forums to see if there are issues which there have been...
So hopefully he is well the last time he was on Avsim was also Wed although if he is on Discord but at the same time not even checking here that's quite baffling.
Give everyone the benefit of the doubt though and hope all is well with Umberto. To be fair to him it's not like him to be non-responsive.
He is currently troubleshooting on the unofficial discord at the time we speak.
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Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
The last time Umberto was on the forum was on the 23rd, and the initial post was made on the 24th, so I'm not sure how he could have responded to a post he hasn't seen.
With all due respect unless he is unwell then I can't understand releasing 3.07 and then not monitoring the official forums to see if there are issues which there have been...
So hopefully he is well the last time he was on Avsim was also Wed although if he is on Discord but at the same time not even checking here that's quite baffling.
Give everyone the benefit of the doubt though and hope all is well with Umberto. To be fair to him it's not like him to be non-responsive.
He is currently troubleshooting on the unofficial discord at the time we speak.
I mean glad he is troubleshooting but yeah, makes me feel like a bit of an outcast sitting here on the official forums for days listening to crickets chirp.
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By being on the official forums instead of the unofficial discord?
I can't comment on the Discord since I'm not there, so I don't know what's going on there.
With all due respect unless he is unwell then I can't understand releasing 3.07 and then not monitoring the official forums to see if there are issues which there have been...
So hopefully he is well the last time he was on Avsim was also Wed although if he is on Discord but at the same time not even checking here that's quite baffling.
Give everyone the benefit of the doubt though and hope all is well with Umberto. To be fair to him it's not like him to be non-responsive.
I wouldn't know.
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I wouldn't know.
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Fair play, I know you are here just trying to help so thank you as always Kevin
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Agreed and the radio silence in terms of acknowledging there is an issue that is impacting numerous users to the point they are having to reinstall their addons after trying to enable a GSX feature is a little off-putting.
At least acknowledge the issuies and let us know they are being worked on. I don't think one of these threads has had a developer respond...
The last time Umberto was on the forum was on the 23rd, and the initial post was made on the 24th, so I'm not sure how he could have responded to a post he hasn't seen.
With all due respect unless he is unwell then I can't understand releasing 3.07 and then not monitoring the official forums to see if there are issues which there have been...
So hopefully he is well the last time he was on Avsim was also Wed although if he is on Discord but at the same time not even checking here that's quite baffling.
Give everyone the benefit of the doubt though and hope all is well with Umberto. To be fair to him it's not like him to be non-responsive.
He is currently troubleshooting on the unofficial discord at the time we speak.
I mean glad he is troubleshooting but yeah, makes me feel like a bit of an outcast sitting here on the official forums for days listening to crickets chirp.
I agree with you.
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Same problem here. Steam version.
Pmdg777, 737s, Fenix not showing.
GSX not working either - not showing in Msfs toolbar.
Magically got everything working again by reinstalling of Fenix and GSX + installed some liveries for Pmdg's....
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Wow, still crickets over here huh...
I mean this is the official support forum correct?
Sad.
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All these issues should have been fixed in 3.0.8.
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I did upgrade
GSX stopped working
nothing happen
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I can only repeat and confirm all these issues are fixed in 3.0.8. If they are not fixed for you, please post your diagnostic log, following the instructions in the Sticky thread "How to report an error"
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All these issues should have been fixed in 3.0.8.
777 appears to be working even with the United liveries that were not working prior. Doors seem to be working as well. Only issue is disappearing passengers (in-flight) but I started a new thread.
Also, will there ever be a workaround for more ULD's on the passenger models? 370 passengers and 2 ULD's per door means people are really packing light but I know it is an MSFS issue just wondering if there will ever be a "work around"
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I have install version 3.0.9 and it makes my PMDG planes disappear. Hasn't this problem been fixed yet? How can such a buggy add-on even be for sale? Do I have to reinstall all my PMDG aircrafts and liverys again?
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Same for me just now. Updated to 3.0.9 and now have no Fenix or PMDG planes showing up in the aircraft selection screen.
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This is really horrible addon. Makes just problem to sim.
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Same issue for the 737's. Just updated today to the latest version of GSX and now all my 737's are gone. I've completely uninstalled GSX and the 737's. I'm going to install the 737's first then will try to reinstall GSX.
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I have same, all of my PMDG planes are gone. 777-300 and 737. I just reinstall those but I don't touch my GSX anymore. It shouldn't be up to the user to solve these problems. This is an unfinished add-on that has been sold complete.
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From a user on Discord, redownload and run the installation of the FSDT Univeral Installer and that should fix the issue. No need to uninstall anything.
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PMDG an Fenix planes gone. I've only their remaked layout.json with 'MSFSLayoutGenerator.exe' and it's ok for me. But i will not try to use FSDT installer 3.0.9 until a fix... And i've downloaded and run the Universal installer.
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Same problem here for all PMDG aircraft’s 737 and 777
The only way to gets working for me was complete deinstall and
reinstall with PMDG installer (many work).
Now I don’t touch GSX Pro until Umberto present a stable
Solution!!!
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I don't see anymore even whole GSX menu on my sim ;D This is ridiculous :-* I do not recommend this addon to anyone and I am going to ask for my money back on this because this clearly does not work.
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I don't see anymore even whole GSX menu on my sim ;D This is ridiculous :-*
Just happened to me! Weird.
I uninstalled and reinstalled the last fsdtinstaller from the website, currently downloading again GSX...
Only thing I did was adding a new bought airport to the jetways exclusion list.
http://www.fsdreamteam.com/forum/index.php/topic,32013.0.html
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Same here, my Fenix A320 just dissapeared. :'(
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Fixed.
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This is a completely unfinished add-on. Very frustrating >:(
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I can only repeat and confirm all these issues are fixed in 3.0.8. If they are not fixed for you, please post your diagnostic log, following the instructions in the Sticky thread "How to report an error"
After encountering the same problem with version 3.0.9 (fenix a320 and pmdg 737 disappearing), I got my planes to appear again by running the update in the FSDT once more and disabling the passenger seating options. However now my textures for both planes are messed up and completely pink.
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Everything has been fixed, run the installer again.
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The issue of layout.json not being updated correctly lasted just a few hours online, but it's fixed by running the installer again and entering the Config page again to refresh the layout.json files.