FSDreamTeam forum

Products Support => GSX Support MSFS => Topic started by: a24atFs on December 02, 2023, 08:48:18 am

Title: After updating, the sound stopped playing
Post by: a24atFs on December 02, 2023, 08:48:18 am

Hello！
I enjoy playing flight simulators in Japan.(I'm not good at speaking English :'(

GsxPro is a really great addon!　However, when I updated the version to 2.8.7 the other day, the sounds related to GSXpro stopped playing.

https://www.avsim.com/forums/topic/547541-prepar3d-v44-lowering-the-sound-from-background-apps/　I tried this workaround, but it didn't work.
I tried reinstalling it and also tried changing the Windows settings, but there is still no sound.

How can I solve it?
Is this caused by GSXpro? Or maybe my environment is bad?
I could definitely hear the sound until I updated it, so I think OpenAL is probably not the problem. (I also reinstalled it.)

Is there anyone having the same problem?

Thank you.

Title: Re: After updating, the sound stopped playing
Post by: virtuali on December 02, 2023, 09:06:04 am

If the version you had before the update was one with only one audio device, so you now updated to the new version that supports 3 of them, you need to select your audio devices again.

Title: Re: After updating, the sound stopped playing
Post by: a24atFs on December 02, 2023, 09:38:40 am

Thank you for your reply.
I checked, and the audio in settings only says "No device" and I can't select anything.
(All three volumes are at maximum.)
I tried restarting Coutal, but it still says "No device".
It says "The device appears to be working properly"...
Thank you.

Title: Re: After updating, the sound stopped playing
Post by: virtuali on December 02, 2023, 10:06:40 am

Please post your diagnostic log, enabled in the Troubleshooting page of the GSX Settings.

Title: Re: After updating, the sound stopped playing
Post by: a24atFs on December 02, 2023, 10:29:17 am

We apologize for the inconvenience.
I'm trying to get the diagnostic log, but I can't get it.
Could you please tell me how to do it?
I was able to enable the diagnostic log through troubleshooting on the settings page, but after that, when I tried to start GSXpro again, it did not proceed past the loading screen, and when I restarted MSFS, the diagnostic log was disabled again. It had become.
I apologize for my ignorance, and thank you for your understanding.

Title: Re: After updating, the sound stopped playing
Post by: virtuali on December 02, 2023, 10:30:42 am

Try to enable it manually, as explained here:

https://www.fsdreamteam.com/forum/index.php/topic,26759.0.html

Title: Re: After updating, the sound stopped playing
Post by: a24atFs on December 02, 2023, 11:01:49 am

Sorry, what I posted earlier was incorrect. Could you please check it again? Really sorry.

Title: Re: After updating, the sound stopped playing
Post by: virtuali on December 02, 2023, 11:26:42 am

Ok, now run the FSDT Update again, and post a new log after doing that.

Title: Re: After updating, the sound stopped playing
Post by: a24atFs on December 02, 2023, 12:04:50 pm

Sorry I made you wait.
This is the log for executing the update.
please check this.

Title: Re: After updating, the sound stopped playing
Post by: virtuali on December 02, 2023, 02:57:30 pm

Something is wrong here, you are still using the legacy airportCache method, which should have been disabled by the updater. And, you have a sound initialization error for devices that have non-Western names that should have been fixed several releases ago.

Try the offline installer, it seems you are not getting the latest version of everything:

https://www.fsdreamteam.com/forum/index.php/topic,26826.0.html

Title: Re: After updating, the sound stopped playing
Post by: a24atFs on December 02, 2023, 03:40:33 pm

When I ran the offline installer, the audio started playing!
Thank you for your kind response.
We will continue to support you!