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Products Support => GSX Support MSFS => Topic started by: Dcamp70 on October 18, 2023, 03:46:58 pm

Title: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: Dcamp70 on October 18, 2023, 03:46:58 pm: I have a problem with the automatic loading of the pmdg 737-800. I have the flight plan regularly loaded in simbrief (green button on gsx).
Refueling occurs correctly, the fuel from the flight plan is loaded regularly. When the loading of passengers and baggage begins, the FMC payload page changes as in the attached photo and no longer changes. I would like to point out that before starting the flight I had manually set the passenger and baggage values to 0. Where am I wrong?

Thankyou

Diego
Italy
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: oskar11 on October 18, 2023, 06:26:45 pm: Hi, I had the same problem.
Have you entered a callsign from the aircraft customization screen on the pre-flight set up from the world map? Maybe that's overriding it.
After deleting the callsign all was working as it should!

Check it!
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: virtuali on October 19, 2023, 10:46:38 am: Quote from: oskar11 on October 18, 2023, 06:26:45 pm
Have you entered a callsign from the aircraft customization screen on the pre-flight set up from the world map? Maybe that's overriding it. After deleting the callsign all was working as it should!

This was in fact a problem we never considered: if you change your callsign in the airplane customization page, it will change the ATC ID reported by Simconnect for all your airplanes, until you change it again. Since the ATC ID is tied to the PMDG .INI settings for that airframe, if they don't match, it would cause GSX not being able to read the airplane configuration for that variant.

As soon this was reported, we posted a small hotfix (no version change), which reads the ATC ID from the airplane.cfg first, reverting to Simconnect only as a backup in case the atc_id might be missing or the aircraft.cfg couldn't be read for any reason, and this should fix the problem, regardless if you changed the callsign or not.

The fix is already online since a couple of day, just run the FSDT Live Update and make a "Check" on GSX Pro.
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: Dcamp70 on October 24, 2023, 06:18:34 pm: I installed version 2.8.2 but I still have the same problem: passengers and cargo are not updating. Can you help me understand what the correct steps are?
Thank you
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: virtuali on October 27, 2023, 04:00:09 pm: Quote from: Dcamp70 on October 24, 2023, 06:18:34 pm
I installed version 2.8.2 but I still have the same problem: passengers and cargo are not updating. Can you help me understand what the correct steps are?

Please clarify the problem and provide your log, so I can see if you really have the "same" problem (caused by the changing ATC ID, which is now handled), or something else instead.
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: Dcamp70 on October 28, 2023, 05:58:04 pm: Thanks, I attach the log

Diego
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: Dcamp70 on November 02, 2023, 09:12:56 pm: Ciao, any news for my problem?
Thank you very much!

Diego
Title: Re: GSX 2.8.1 the PMDG 737-800 payload process does not work
Post by: virtuali on November 06, 2023, 08:27:50 am: Your log shows the airplane has been recognized correctly, and payload and passenger number has been set.