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Products Support => GSX Support MSFS => Topic started by: SN737 on February 14, 2023, 02:26:23 am

Title: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: SN737 on February 14, 2023, 02:26:23 am
Very nice update been able to edit the remote de-icing stands, etc.
Just one thing that didn't work as before the update. On the 800, when calling to board, the L entry aft door now opens when I have no stairs selected in the profile (which is annoying since I have to manually close it).
Thank you
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: Awemeter on February 14, 2023, 11:31:13 am
When parking at a gate with a jetway while also having the "disable rear staircases if jetway" is enabled no stairs are called but the rear door on the left where the stairs would connect still opens.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: virtuali on February 14, 2023, 01:02:22 pm
Please clarify which airplane you are using.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: virtuali on February 14, 2023, 01:12:58 pm
We'll check this.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: IMatAMS on February 14, 2023, 01:58:37 pm
Same observed on the -700 and -900, and also when Deboarding (with a jetbridge)

Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: Dal123 on February 15, 2023, 01:14:48 am
I also can confirm that the left back door opens with the front door and I have checked the no rear stairs with jetway.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: sharky44 on February 17, 2023, 08:03:25 pm
I have same issue on the Fenix.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: Jazzert on February 17, 2023, 10:30:16 pm
I too am seeing this with the PMDG 738
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: airbadger on February 17, 2023, 10:43:47 pm
And the -900ER
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: moxiejeff on February 21, 2023, 08:14:28 pm
It seems to be happening on multiple ACs now (the rear door opening during boarding). Also, the sounds are basically gone now. :(
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: izwanov on February 24, 2023, 01:25:40 pm
Exactly same thing happens to me. Pmdg 738
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: virtuali on February 25, 2023, 11:19:18 am
There's no need to continue to post, when we already confirmed it will be checked.

I think it always happened before though, you just happened to noticed it now, since we never had any code that would disable automatic door opening for the rear door if the rear stairs has been disabled, since the automatic door handler is part of the airplane database, while the rear staircase disabling is part of the airport profile, so they don't usually share data with each other.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: Awemeter on February 27, 2023, 09:50:59 am
Please clarify which airplane you are using.
I am using the fenix a320 but I think it happens with the PMDG 737 too.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: reverentan on February 27, 2023, 10:54:18 am
I can confirm this also happens on the PMDG 737
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: aseinsha on February 27, 2023, 04:44:01 pm
Can confirm this happens with 737-900 at least.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: DFWSupertrooper on March 01, 2023, 02:20:24 pm
This is happening on the PMDG 737-900/ER for sure.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: Timmamanu on March 01, 2023, 03:23:47 pm
Are you perhaps using fs2crew?
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: sabres431 on March 01, 2023, 04:41:09 pm
No Fs2crew or anything like that.  Rear door opens on Fenix and PMDG 737-800
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: virtuali on March 01, 2023, 05:18:01 pm
I merged two identical threads into this, the other already contained a confirmation we are aware of it, which I'll repeat here:

I think it always happened before though, you just happened to noticed it now, since we never had any code that would disable automatic door opening for the rear door if the rear stairs has been disabled, since the automatic door handler is part of the airplane database, while the rear staircase disabling is part of the airport profile, so they don't usually share data with each other.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: sabres431 on March 01, 2023, 05:21:03 pm
I merged two identical threads into this, the other already contained a confirmation we are aware of it, which I'll repeat here:

I think it always happened before though, you just happened to noticed it now, since we never had any code that would disable automatic door opening for the rear door if the rear stairs has been disabled, since the automatic door handler is part of the airplane database, while the rear staircase disabling is part of the airport profile, so they don't usually share data with each other.

This did not always happen before.  Something changed in one of the recent updates.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: MediumRareBaku on March 01, 2023, 09:01:04 pm
Yeah it 100% did not happen before, I am completely confident of that. This happened sometime roughly in the time period since the 739 launched.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: SN737 on March 01, 2023, 10:09:48 pm
There's a new update that does not fix this.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: mhron on March 02, 2023, 02:03:35 am
I confirm this. It was happening in the past before the "Disable rear staircases if jetway" option was introduced. It wouldn't make sense to bring this option if GSX was still opening a rear door when the aircraft is connected to a jetway like is happening now, would it? Since GSX v2.2.8 GSX just ignores this option and the rear door is automatically opened again. I tested it with PMDG 737-700 -800 -900 and Fenix A320. Latest update 2.2.9 didn't fix it.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: virtuali on March 02, 2023, 10:20:40 am
There's a new update that does not fix this.

Nowhere the release notes of this update indicates this would have been fixed by it. When we'll fix it, you will see in the release notes.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: IMatAMS on March 04, 2023, 11:55:09 am
There's a new update that does not fix this.

Nowhere the release notes of this update indicates this would have been fixed by it. When we'll fix it, you will see in the release notes.

This was indicated as fixed in the March 3rd release notes, however it still occurs. (March 4th, PMDG 737-900 non-ER)

IM
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: virtuali on March 04, 2023, 01:22:47 pm
This was indicated as fixed in the March 3rd release notes, however it still occurs. (March 4th, PMDG 737-900 non-ER)

Just run the update again now, I think we left a file outdated on the server, it's fixed now.
Title: Re: When the "disable rear staircases if jetway is enabled" rear door still opens.
Post by: IMatAMS on March 04, 2023, 05:11:04 pm
This was indicated as fixed in the March 3rd release notes, however it still occurs. (March 4th, PMDG 737-900 non-ER)

Just run the update again now, I think we left a file outdated on the server, it's fixed now.

Thanks, seems to work fine now!