FSDreamTeam forum

Products Support => GSX Support MSFS => Topic started by: Alepilot on December 15, 2022, 03:16:29 pm

Title: Problem with GSX menu
Post by: Alepilot on December 15, 2022, 03:16:29 pm
I recently acquired the GSX Pro, I have installed it but the menu appears as in the alleged photo, I have tried to uninstall it and reinstall it and other things but it does not seem to work, what could I do?

thank you if you can help me.
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 03:37:09 pm
Is GSX PRO reported as Active in the FSDT Installer ?
Title: Re: Problem with GSX menu
Post by: cookie94 on December 16, 2022, 03:44:49 pm
Hello, I have exactly the same problem while the FSDT installer tells me that GSX is activated
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 03:49:04 pm
I removed your double post, since you posted here as well. Is your normal user account an account with limited permissions ?
Title: Re: Problem with GSX menu
Post by: cookie94 on December 16, 2022, 03:51:46 pm
How can i check ?
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 03:56:03 pm
In the "User Account" section of the Windows Control Panel.
Title: Re: Problem with GSX menu
Post by: cookie94 on December 16, 2022, 04:00:08 pm
My account is configured as "Standard", do I have to switch it to administrator
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 04:09:45 pm
My account is configured as "Standard", do I have to switch it to administrator

Yes, and reinstall GSX and, possibly, Deactivate it and Reactivate it again.
Title: Re: Problem with GSX menu
Post by: cookie94 on December 16, 2022, 04:11:51 pm
ok but I don't risk losing my activation key?
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 04:14:06 pm
ok but I don't risk losing my activation key?

What you do mean "losing" ? Have you lost the purchase receipt email already ? Even in that case, there's a way to get a copy, the "Get your Keys" button.
Title: Re: Problem with GSX menu
Post by: cookie94 on December 16, 2022, 04:21:54 pm
I don't know if it's normal but when I became administrator, I opened the FSDT installer but GSX was indicated as uninstalling, so I reinstalled it (gave the activation key that I didn't lose fortunately), and I'm trying to see if it works
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 04:27:08 pm
I don't know if it's normal but when I became administrator, I opened the FSDT installer but GSX was indicated as uninstalling, so I reinstalled it

That's exactly what I said you should have done, see my previous answer:

Quote
Yes, and reinstall GSX and, possibly, Deactivate it and Reactivate it again.
Title: Re: Problem with GSX menu
Post by: cookie94 on December 16, 2022, 04:29:00 pm
OMG it works, thank you very much
Should I leave my account as administrator or I can put it back in "Stardard"?
Title: Re: Problem with GSX menu
Post by: virtuali on December 16, 2022, 04:33:27 pm
OMG it works, thank you very much Should I leave my account as administrator or I can put it back in "Stardard"?

After the activation, you can put it back to Standard, but you might not know if there might be other cases or other software that might have similar issues.