FSDreamTeam forum
Products Support => GSX Support MSFS => Topic started by: Mejol on September 30, 2022, 11:47:07 pm
-
hello, can you help please ?
I can not connect to Siembrief, I get message "Simbrief error exeption1 = SSL connect error" when I click on Reload SimBrief.
How can I fix it ? My username (alias) is correct, other addons cooperate with simbrief great.
thx
M.
-
Me too
-
no solution ? :(
-
I can't reproduce the problem, the only possible explanation seems to be something like a firewall or antivirus blocking the connection with SimBrief.
-
In my case,it happened after SU10.
-
In my case,it happened after SU10.
Nothing in the simulator update could have possibly caused this, since the SimBrief initial connection which could possibly return that kind of error, it's done completely independently from any simulator system like Simconnect.
-
Thank you for your response. It might have been coincidence. So if that´s ruled out, what do you think the cause may be. Or what actions would you recommend?
-
what do you think the cause may be. Or what actions would you recommend?
As I've said in my previous post, it seems to be something like a firewall or antivirus blocking the connection with SimBrief so, I'd try fist with the usual suggestion of adding the whole FSDT "Addon Manager" folder to the antivirus Exclusions, and turning off the firewall, or being sure it's allowing this file:
\Addon Manager\Couatl64\Couatl64_MSFS.EXE
To go online.
-
Can't also connect to SimBrief.
The message from GSX is "SimBrief error exception1 = HTTP response - Code said ERROR"
No Firewall, no Antivirus is active.
It worked a few days ago.
-
Can't also connect to SimBrief. The message from GSX is "SimBrief error exception1 = HTTP response - Code said ERROR"
This error is completely different from the one discussed here, and it seems you don't have an active flight plan on SimBrief, try to generate it again.
-
Same case here, worked few days ago now it doesn't. Trust me, if I'm still writing its cuz I already tried the basic stuff you suggested. Any further help would be appreciated, thank you.
PD: Try to be nice on your responses.
-
Same case here, worked few days ago now it doesn't. Trust me, if I'm still writing its cuz I already tried the basic stuff you suggested. Any further help would be appreciated, thank you.
PD: Try to be nice on your responses.
I really don't understand that "Try to be nice" comment. Where, exactly, I posted anything other plain and simple direction on what can cause this ?
Assuming your error is really the same one from the first post ( you haven't said that explicitly, you only said "me too" ), that is the "SSL connect error", I can only repeat and confirm only possible causes for that error, unless SimBrief is really down, is something local on your system which is preventing our software to reach SimBrief so, I already indicated all the possible causes: antivirus or firewall.
If, instead, you didn't really had exactly the same "SSL connect error" as the OP, but some other SimBrief connection error, like the other one reported by r0xbeat, which is in fact a different error, that one might be caused by not having an active flightplan on Simbrief.
-
ok guy.
1. Me too means, yes I´m having the EXACT same error!!
2. I have no anti virus on or firewall, so IT IS NOT THAT.
That error along with other bugs (which now knowing what a pain in the rear troubleshooting with you is) wont even bother mentioning.
Again, I´ll really appreciate help here.
Thank you
-
Here´s a log if you want to take a look at it
-
1. Me too means, yes I´m having the EXACT same error!!
I can't possibly be sure, considering another user said he had the same error, but in fact it was different, so I asked, just to be sure.
2. I have no anti virus on or firewall, so IT IS NOT THAT.
I'm sorry but, unless you haven't updated GSX in a while, your log seems to confirm some kind of external interference which, as I've said, can only be caused by a firewall or antivirus.
Are you SURE you don't have *any* of that ? Not even the default Windows Defender, meaning you have explicitly disabled both the Windows Defender Antivirus and the Firewall ?
Because, your log indicates you have an outdated GSX, the Couatl .EXE version is 4.8.0.4834, while the one we have online is 4.8.0.5027, so you are many versions behind, and the lines of code in your log points to line numbers that have been changed, suggesting not just the .exe is outdated, but the most of the scripts code as well.
Please check again if you have Windows Defender Antivirus and the Windows Defender Firewall, be sure the whole Addon Manager folder is added to the Antivirus Exclusions and be sure there's no firewall blocking the updater, then try the FSDT Live Update again.
If that doesn't work, try updating using the OFFLINE installer found in the Sticky thread of this section.
-
Sadly, I already tried the offline updated and sitll getting the same error. Such a shame. And before you star with.... as posted before or in my OP, I have disabled all anitvirues and firewall.
Guess what I´m getting is, gotta be the antivirus, thing is, this software is so buggy I´m about to give up.
Thank you
-
So, any thoughts on real solutions to this??
-
In order to find a possible solution, one should be able to replicate this error first. And as you can see, there are exactly two users, including you, that reported it so, clearly, it must be something very unique to your network configuration, otherwise we would have seen lots of reports with this specific error.
-
this is very strange, coz all other addons communicate with Simbrief without any problems :(
-
this is very strange, coz all other addons communicate with Simbrief without any problems
That doesn't mean much: if your firewall/antivirus is blocking our *our* software, but not the others, it would happen exactly that.
-
Here we go again, like stated before, have make sure no antivirus/firewall are active. I really suggest we should focus on the update problem that came out after you checked my log, can we do that?? or something else ocher than repeatedly say it´s the firewall??
-
Then again, I stated having this issue specifically after SU10.
-
I'm sorry, but there are still only 2 users including you that ever reported your specific error, there are no other possible explanations than interference from another program, either antivirus or firewall.
-
Quick question: Due to the shitty support you guys offer, can I get a refund?
-
Quick question: Due to the shitty support you guys offer, can I get a refund?
I don't know what you are trying to say here but, if I were you, I would abstain myself of using such kind of language on a forum, which would normally result in a ban, and surely not a "refund".
You HAVE been obviously supported but, fact this only happening to exactly 2 users (including you) is not open to debate so, clearly, it cannot be a GSX problem, otherwise we would have been swamped by hundreds of identical reports so, you just can't say the "support" you are getting is not good, because you just can expect or demand we'd fix problems that are surely caused by something specific in your own system, I can only offer an educated guess what the problem likely is, that is interference by another program, which most likely has something to do with the internet connection.
And yes, fact that other programs can connect to Simbrief, doesn't mean it's GSX's fault: your antivirus/firewall is not affecting THOSE, but that's not GSX's fault if your antivirus/firewall treats different software in different ways.
-
1. Speaking f educated way to respond, have you take a look and analyze the way, words and manners you use to respond to CUSTOMERS here on this forum. Let me assure you you are not nice, not polite to address customers.
2. I didn't say I wasn't getting support, I say it´s for sure not s quality one.
3, And not saying either that the issue is GSX fault, but I´d be and feel great if you´d put some effort and/or interest in trying to look for the root cause or what program/interaction may be causing it. Instead of just saying it´s definitely a antivirus issue just to kinda get out of the way.
Ultimately, if you are not willing to help here and don't want to refund the money, fine that's on you but Im paying here for something that's not working the way it should
-
1. Speaking f educated way to respond, have you take a look and analyze the way, words and manners you use to respond to CUSTOMERS here on this forum. Let me assure you you are not nice, not polite to address customers.
You lost every right to even say the word "polite", when you express yourself in such manner. Re-read the adjective you wrote about the support.
2. I didn't say I wasn't getting support, I say it´s for sure not s quality one.
You put yourself on the wrong side by using that term. And you were wrong even if you didn't, because support can't do magic: if some other software is blocking GSX, there's not much other than suggesting looking into that,.
3, And not saying either that the issue is GSX fault, but I´d be and feel great if you´d put some effort and/or interest in trying to look for the root cause or what program/interaction may be causing it. Instead of just saying it´s definitely a antivirus issue just to kinda get out of the way.
I haven't just said it's an "antivirus issue", it likely something related to the internet connection, sometimes antivirus can have something to do about it, but sometimes it can be a firewall issue, but it can also be something else that interacts with the connection and, for some reason, is blocking just GSX.
Ultimately, if you are not willing to help here and don't want to refund the money, fine that's on you but Im paying here for something that's not working the way it should
How wrong you can be ? I'm not "willing to help", when you have been constantly replied to, many times, over and over ? The software that is "not working the way it should" it's not obviously GSX, because if it really not working as it should, it wouldn't work for everybody, not just you.
So, clearly, the software that's "not working the way it should" is the one that is blocking GSX from reaching Simbrief.
-
Again, me saying that word, doesnt take away the fact that you´re not polite when replying in this forum. But I'm not gonna keep arguing with you anymore. If you´re so obtuse to not even try to have a thorough look to say more logs or suggest any test that can be perform to try to ping point the issue (I'm clear its not your prefect software before you waste anymore time writing it again), lets just leave it there.
Have a nice life
-
Again, me saying that word, doesnt take away the fact that you´re not polite when replying in this forum.
It just show you lost every right to lecture me about politeness.
But I'm not gonna keep arguing with you anymore. If you´re so obtuse to not even try to have a thorough look to say more logs or suggest any test that can be perform to try to ping point the issue (I'm clear its not your prefect software before you waste anymore time writing it again), lets just leave it there.
If I were like you, my reply should have been the only "obtuse" here, is the one not realizing, after all the evidence given ( Simbrief works for everybody ), the problem can be caused by GSX, and not something specific to your system.
But I'm not like you, so I can only repeat and confirm what is abundantly clear for everybody:
- As of today, nobody except you and exactly one other user ever reported this problem.
- I kept replying trying to help you with your issue, regardless of your insults and attitude. And I'm the one being "inpolite".
-
Im not trying to lecture you at all, Im just pointing out a fact.
If you were really trying to help, you at least could/would have asked for logs, or something else instead of repeating like a parrot that its not your fault, which I am clear it is not by the 1000 times you say it.
So, would be very nice to be supported by some with the: even though it´s not my fault a customer is experiencing issues and maybe other too although they aren't reporting it attitude, instead of the: poor me I feel offended cuz someone reports a bug.
Again let´s not wasted anymore energy on this. Leave as is.
Have a great life mr
-
If you were really trying to help, you at least could/would have asked for logs, or something else instead of repeating like a parrot that its not your fault, which I am clear it is not by the 1000 times you say it.
You already posted your log, and THAT precise error means only one thing: something like a firewall is blocking online access to Simbrief, no other reason for THAT specific message.
And, there was no reason to embarrass yourself to show everybody you are unable to express yourself in a civil matter so, because of that derogatory term, you gain well deserved BAN on this forum. This is not the place for insults, you should be ashamed of yourself.
-
miracles happend its started to work :) I think its after last GSX update coz i didnt do nothing more :)
-
miracles happend its started to work :) I think its after last GSX update coz i didnt do nothing more :)
As you can see from the release notes, the last change that affected Simbrief integration in GSX was in the October 21st update, there hasn't been any other code changes to Simbrief ever since.
But maybe, your firewall/antivirus got an update in the meantime, that's more likely.
-
Hi.
I'm currently getting the same error when pressing Reload Simbrief so decided not to open a new topic. I also had my friends try it and they also are getting the same error. Already on the latest GSX version(2.6.3).
[GSX] SIMBRIEF ERROR EXCEPTION1 = SSL CONNECT ERROR
Getting a bunch of these in my logs:
emulateMenu_MSFS
emulateMenu_MSFS CHOICE 14
https://www.simbrief.com/api/xml.fetcher.php?username=myUserNameHere
Exception1 = SSL connect error
channel.balance = -1
emulateText_MSFS [GSX] SimBrief Error Exception1 = SSL connect error 4.0
emulateMenu_MSFS
emulateMenu_MSFS CHOICE -3
channel.balance = -1
emulateMenu_MSFS
emulateMenu_MSFS CHOICE 14
https://www.simbrief.com/api/xml.fetcher.php?username=myUserNameHere
Exception1 = SSL connect error
channel.balance = -1
-
I'm currently getting the same error when pressing Reload Simbrief so decided not to open a new topic. I also had my friends try it and they also are getting the same error. Already on the latest GSX version(2.6.3).
[GSX] SIMBRIEF ERROR EXCEPTION1 = SSL CONNECT ERROR
The problem is caused either by:
- Your firewall blocking the connection. Check your firewall
- Your flightplan expired on Simbrief. Generated flightplans don't stay forever, they disappear after a while, so you need to regenerate them.
-
I'm currently getting the same error when pressing Reload Simbrief so decided not to open a new topic. I also had my friends try it and they also are getting the same error. Already on the latest GSX version(2.6.3).
[GSX] SIMBRIEF ERROR EXCEPTION1 = SSL CONNECT ERROR
The problem is caused either by:
- Your firewall blocking the connection. Check your firewall
- Your flightplan expired on Simbrief. Generated flightplans don't stay forever, they disappear after a while, so you need to regenerate them.
Hi, I have the exact same error and I have disabled the firewalls both Windows and my hardware firewall, plus excluded the programs and processes from Microsoft Defender. I am using my Simbrief alias and not pilot ID - GSX Pro v2.6.3.
Please can you look into this issue. Thank you.