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Products Support => GSX Support MSFS => Topic started by: marcogagnor on August 29, 2022, 05:18:27 pm

Title: fuel don't load
Post by: marcogagnor on August 29, 2022, 05:18:27 pm
If I start from the first initial flight the fuel is not loaded, when I select the simbief item the tanker immediately leaves the position without loading. When I land and do the deboarding and after the refueling, then the refueling is carried out. Why?
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 05:59:49 pm
That's because on the first flight you already had more fuel than you needed, so the tanker went away. On landing, you burned fuel, so a new tanker came to finally fill up what you were supposed to get on departure.
Title: Re: fuel don't load
Post by: marcogagnor on August 29, 2022, 06:34:36 pm
imposed 4% as initial fuel, so I am not loaded,despite being empty, it does not charge anyway.
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 07:05:46 pm
I can only repeat and confirm, if the fuel truck went away, it's because you had more fuel than what you requested. Also, from the moment you call the fuel truck to the moment it arrives, it's best not to close the GSX toolbar icon, because you might miss important notifications. Read pages 66-67 why.
Title: Re: fuel don't load
Post by: marcogagnor on August 29, 2022, 07:49:47 pm
trust it is not so, I set from the initial menu 4% of fuel, both with the A320 FBW and with ERJ190. I make a video and show it to you, the window I would gladly keep open, but it closes after the timeout of 30 seconds and even before sometimes.
Title: Re: fuel don't load
Post by: imasysley on August 29, 2022, 09:09:31 pm
Hello how to select the turn type short/long/manual i don't have it in my FMC 737 PMDG MSFS
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 09:15:31 pm
the window I would gladly keep open, but it closes after the timeout of 30 seconds and even before sometimes.

Please re-read my reply again: I wasn't referring to the menu windows, but the GSX toolbar icon.

If you read the manual at Pages 66-67 as I've asked to do, it explains the different from having the Toolbar icon Active or Inactive, and why GSX sometimes close it automatically and why it doesn't, and when it doesn't, it's because you are in the middle of some procedure (Refueling is one of such cases), where you are supposed to keep it Active (with the menu closed! ), so the menu can be reopened again automatically when it need to perform the next step, which would be asking the fuel quantity.

Quote
Hello how to select the turn type short/long/manual i don't have it in my FMC 737 PMDG MSFS

That's the only page of the whole manual that hasn't been rewritten from the P3D version. In the PMDG for MSFS, you just select the Fuel from the Fuel page, but the principle is the same.

However, this begin a plane using a custom fuel system, there's no GSX menu that is supposed to open automatically, just a voice (and a message, if the toolbar icon is active) telling you when load the fuel in the airplane own menu.
Title: Re: fuel don't load
Post by: imasysley on August 29, 2022, 09:22:08 pm
ok thank you but it's instant like that which is not very realistic
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 09:25:17 pm
ok thank you but it's instant like that which is not very realistic

If you mean it's "instant in GSX", that's just because you haven't enabled the "Always refuel progressively" option in GSX. Quoting from Page 25 of the manual:

Quote
Always Refuel Progressively

This option allows to control the GSX refueling speed when using a 3rd party airplane with a custom refuel system. If it’s Enabled, the speed will always be simulated realistically accordingly to the pump performance (but can be accelerated with the Fuel acceleration slider in the Timings). If it’s Disabled, if the airplane custom fuel system has loaded the fuel instantly, the GSX refueling vehicle will perform a very fast count of the fuel quantity loaded.
Title: Re: fuel don't load
Post by: WebMaximus on August 29, 2022, 09:26:35 pm
Just did my first actual flight since I bought GSX Pro and tried to follow the suggestions how to use the refueling feature of GSX Pro.

Called the fuel truck with about 3 tons left in the tanks from previous flight. Asked for roughly 7 tons via the FS ACTIONS-FUEL menu in the PMDG 737 FMC when GSX Pro told me to. After this, it didn't take more than a split second before GSX Pro told me refueling was completed. How on earth did that guy manage to fill up about 4 tons of fuel in about 1 second  ;D

I guess it might be me having missed something obvious. Need to find some time to read through the manual carefully.
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 09:28:19 pm
I guess it might be me having missed something obvious. Need to find some time to read through the manual carefully.

You might have missed exactly the thing I posted before.
Title: Re: fuel don't load
Post by: marcogagnor on August 29, 2022, 09:35:50 pm
I set the fuel to 0% instead of 4 and this time refueled.
Title: Re: fuel don't load
Post by: WebMaximus on August 29, 2022, 10:09:14 pm
I guess it might be me having missed something obvious. Need to find some time to read through the manual carefully.

You might have missed exactly the thing I posted before.

Would you care refreshing my mind what post you're referring to?

If you're referring to the post just above in this thread to someone else where you suggested to have the Always refuel progressively option enabled, I had.
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 10:10:54 pm
Would you care refreshing my mind what post you're referring to?

It's exactly above yours! The explanation of "Always Refuel Progressively", taken straight from the manual.
Title: Re: fuel don't load
Post by: WebMaximus on August 29, 2022, 10:12:25 pm
Would you care refreshing my mind what post you're referring to?

It's exactly above yours! The explanation of "Always Refuel Progressively", taken straight from the manual.

Just modified my answer, see above. I had that option checked but maybe a restart of GSX and/or MSFS is required before it will have effect?
Title: Re: fuel don't load
Post by: billkirk888 on August 29, 2022, 10:33:36 pm
I am attempting to refuel the PMDG 737-700, and have tried various options and feel I am following the manual, however I am not having much luck.  I have selected "always refuel progressively" as suggested in the Manual.  I call for the fuel truck in GSX as instructed with 5,000lbs of initial fuel load in the plane.  Once the fuel truck arrives, a voice indicates "fuel truck is in position".  Understanding the manual page requiring you to select "short/long/manual" is incorrect, I followed your instruction to enter the desired fuel manually under the FMS "fuel" menu item.  I enter 10,000lbs.  I immediately transition to the outside view to see the fuel truck leaving right away.  What am I doing wrong?
Title: Re: fuel don't load
Post by: virtuali on August 29, 2022, 10:38:47 pm
Quote
I immediately transition to the outside view to see the fuel truck leaving right away.  What am I doing wrong?

There must be something you are doing it differently, because this is the correct procedure and I can only confirm it surely works. The only thing you must be sure of:

Your initial quantity must be set *before* you call the GSX Truck. If you had, let's say, 15000 lbs, called the GSX Truck and went down to 5000 while the truck was enroute, it won't work, that's why the voice say not to touch the fuel until after the truck arrives.
Title: Re: fuel don't load
Post by: billkirk888 on August 30, 2022, 12:55:07 am
Quote
quoteYour initial quantity must be set *before* you call the GSX Truck. If you had, let's say, 15000 lbs, called the GSX Truck and went down to 5000 while the truck was enroute, it won't work, that's why the voice say not to touch the fuel until after the truck arrives.

Thank you.  So.. When the sim loaded, the plane had an initial fuel load.   I did not change that prior to requesting fuel.  Perhaps I need to change it first to get GSX to recognize the initial load?  I will try that and see if it makes a difference.
Title: Re: fuel don't load
Post by: virtuali on August 30, 2022, 01:27:01 am
Thank you.  So.. When the sim loaded, the plane had an initial fuel load.   I did not change that prior to requesting fuel.  Perhaps I need to change it first to get GSX to recognize the initial load?  I will try that and see if it makes a difference.

Whatever the situation you start with, it's extremely simple in the end:

The fuel you request when the GSX fuel trick arrives must be more than the fuel you had the moment before you called it.
Title: Re: fuel don't load
Post by: billkirk888 on August 30, 2022, 02:58:37 am
Right, which is what I did per my original post.  Please read....  I started with roughly 5,000lbs of fuel and set it for 10,000lbs of fuel (after) the fuel truck arrived. 
Title: Re: fuel don't load
Post by: Mustag on September 04, 2022, 11:44:05 pm
I had the same problem: (PMDG 737-700 MSFS2020)
1) FMC - FS ACTION - FUEL 10000 (needed 15400)
2) GSX menu: call for refuelling
3) When truck arrive, I set 15400 in FMC - FS ACTION - Ground Service (pag. 2/4) - Fuel Truck  Target (No turn Type short/long/manual is present). Nothing happen.
If I set 15400 in FS Action - Fuel, the truck go away  immediatly.
?
Title: Re: fuel don't load
Post by: virtuali on September 05, 2022, 04:04:45 pm
3) When truck arrive, I set 15400 in FMC - FS ACTION - Ground Service (pag. 2/4) - Fuel Truck  Target (No turn Type short/long/manual is present). Nothing happen.

I'm sure something must happened: the fuel quantity shown in the PMDG should have changed.

Quote
If I set 15400 in FS Action - Fuel, the truck go away  immediatly.?

Please clarify what do you mean with "immediately".

- If the GSX Fuel truck shows its fuel counter going up *very* fast, and will go away after a few seconds, it's NORMAL, if you haven't enabled the "Always refuel progressively" option.

- If, instead, the GSX Fuel counter remains to 00000, never goes up and the GSX Fuel truck goes away really immediately, not even after a few seconds, then the only possible explanation is the actual Fuel quantity on board the airplane hasn't increased, for any reason.
Title: Re: fuel don't load
Post by: WebMaximus on September 05, 2022, 04:14:27 pm
Would a possible third option be there are a few bugs in your software that need to be addressed?
Title: Re: fuel don't load
Post by: virtuali on September 05, 2022, 04:18:43 pm
Would a possible third option be there are a few bugs in your software that need to be addressed?

What a "third option" should do ?

Which bugs you are referring to, exactly ?
Title: Re: fuel don't load
Post by: WebMaximus on September 05, 2022, 06:57:57 pm
Hello Umberto,

What I was trying to imply was how there might be some issues with your GSX Pro that needs to be addressed. I often get the impression when people are reporting issues in here, how they mostly will hear how they did something wrong, didn't read the documentation or how what they say/report simply can't happen. Like they were imagining what they are reporting. The issue discussed in this thread is such an example. Where both others as well as I have seen how the fuel truck leaves pretty much instantly. Even after following all your advice.

Based on the number of threads in here as well as clips on YouTube showing all sorts of weird things happening, maybe some additional time should have been spent testing the software before it was released. Obviously, I can only speak for myself but I think it's safe to assume, most of us when buying a software just want to enjoy the software. Rather than constantly troubleshooting or being worried of doing something in the incorrect order or whatever.

When you release a software, IMO part of the goal should be to develop a software that is robust enough to handle user error and mistakes. Without the complete thing ends up in a big mess. When you have a software such as GSX Pro with all these issues, be they user-related or bugs within the software or a mix of both, many users quickly will lose interest in using the software. Simply because many of us have limited time to spend on this hobby. When we find some time enjoying ourselves, that is exactly what we like to do...enjoying ourselves and have a good time. Messing with GSX Pro and constantly trying to understand why things don't work like you would expect them to, that is not equivalent with having a good time. At least not in my book.

As mentioned in another thread to you, I've uninstalled GSX Pro for now. In the same way I've seen many others doing the same thing. Will give it a second go for sure. Since I really want a well-functioning GSX in MSFS. It just doesn't seem possible at this moment in time but hopefully will be further down the road.
Title: Re: fuel don't load
Post by: Frafty on September 05, 2022, 07:33:53 pm
Before getting too far down the rabbit hole, here's what is currently CHECKED within the GSX Settings menu:
- Always Refuel Progressively
- Detect custom refueling system

The above were checked by default, so I've changed nothing here.

I can confirm the same problems listed above even with "Always refuel progressively" enabled.

When the fuel truck arrives, GSX enables the FS Actions Page in the FMC, then takes you to the Fuel page from there with the request to load the fuel desired. However, this page on PMDG will autoload the fuel immediately and the fuel truck will sit for one second, then drive away with the "fuel complete" notification.

So either there's something logic wise that isn't correct, or we're being told the incorrect instruction.
Title: Re: fuel don't load
Post by: virtuali on September 05, 2022, 10:23:34 pm
What I was trying to imply was how there might be some issues with your GSX Pro that needs to be addressed. I often get the impression when people are reporting issues in here, how they mostly will hear how they did something wrong, didn't read the documentation or how what they say/report simply can't happen.

The problem is...most of the time this is exactly what is happening, if you follow the threads up to their completions because, of course, when something IS really "a bug", IT IS fixed.

A great first step to fix bugs, is always trying to make a report as precise as possible, so we can REPLICATE IT.


Quote
Like they were imagining what they are reporting. The issue discussed in this thread is such an example. Where both others as well as I have seen how the fuel truck leaves pretty much instantly. Even after following all your advice.

See this post here, same issue, the user was convinced he "followed all advice", except he had enabled the "Detect custom aircraft system refueling" option which is disabled by default, without fully understanding what it does. While agree the manual COULD have been more clear, it was no GSX bug.

https://www.fsdreamteam.com/forum/index.php/topic,27449.msg179650.html#msg179650


Quote
Based on the number of threads in here as well as clips on YouTube showing all sorts of weird things happening, maybe some additional time should have been spent testing the software before it was released. Obviously, I can only speak for myself but I think it's safe to assume, most of us when buying a software just want to enjoy the software. Rather than constantly troubleshooting or being worried of doing something in the incorrect order or whatever.

The number of threads here is only an indication of the program popularity, which we weren't even prepared to, which is related to the bigger popularity of MSFS itself. However, citing YouTube videos as an "example", when MOST of the issues I see in many popular streams are:

- Passengers boarding incorrectly because the jetway didn't dock, which didn't dock because the YouTuber had a 3rd party airport with GSX Jetways, because they weren't disabled as they should.

- Passengers walking in the air, because the jetway docked on another door, in one case it docked on the service door, with the head twisted. Saw this in a YouTube video, with the presenter and users all commenting "passengers walking in the air", without even noticing that, in all that scene, the only thing right were...the passengers, which were walking on the correct path, it was just the jetway that docked on the *right* side of the airplane!

- Refueling not working because I keep seeing that "Detect custom aircraft system refueling", enabled (when it's Disabled by default), because it seems many assume that option would result in GSX recognizing any kind of custom refueling system, when in fact it's used in a very limited case, with a plane with a turnaround time that refuels after a delay.

- A YouTuber said GSX fuel counter indicate was "wrong", because he didn't realized the counter always count Gallons.

- Issues in general due to the use of Marketplace airports, which can't be read by GSX. Nobody can reads those.

- Problems with users not getting pop-ups or notifications, because they closed the toolbar icon when they shouldn't have, which stops the menu and the tooltips to appear until the toolbar icon is reactivated again.

Quote
When you release a software, IMO part of the goal should be to develop a software that is robust enough to handle user error and mistakes. Without the complete thing ends up in a big mess. When you have a software such as GSX Pro with all these issues, be they user-related or bugs within the software or a mix of both, many users quickly will lose interest in using the software.

You might have a point, if we really "designed a software", that is we made the WHOLE software. Unfortunately, GSX MUST work within the MSFS SDK limitations, which in some cases are very "limiting", we already explained them so many times:

- We don't know where jetways ends up when they activated. We don't know WHICH door they have been docked to, and we need to rely on a dirty hack to even know if they *docked* somewhere, by checking their hood animation, because there's no way from the SDK to know which door (if any) the jetway has docked to.

- The code that runs the menu, which is Html/JS, gets killed immediately as soon the user click the toolbar icon to disable the menu, and doesn't come back again until the *user* will reactivate it again. This means, during a procedure that would normally require GSX displaying another menu after some time, like during Refueling or Deicing, when extra menu options are supposed to be shown *after* the vehicle arrived, if the user closed the toolbar icon, there is no way for us to show that menu, unless the user reopens it again. That's because it's not possible to reactivate a menu from Simconnect, only from JS, but our JS code has stopped the moment the menu was closed.

- The jetway animation systems has bugs, it lose sync between LOD, so user "think" the jetway disconnected, when in fact is only showing its deactivated LOD, because the animation lost sync with the switching LODs, this obviously happens with default jetways on default airport and has been reported to Asobo more than a year ago, yet users are noticing it only now, because when passengers pass through jetways, it's more noticeable, and it's assumed its a "GSX bug", when in fact passengers are working perfectly fine, the jetway hasn't, just like the default jetway in default airport.

Title: Re: fuel don't load
Post by: virtuali on September 05, 2022, 10:31:35 pm
here's what is currently CHECKED within the GSX Settings menu:

Detect custom refueling system

This is Disabled by default and, as explained in this thread:

https://www.fsdreamteam.com/forum/index.php/topic,27449.msg179650.html#msg179650

It should stay disabled and it's used in a very limited number of situations, where the airplane has a default turnaround simulation, so the refueling starts automatically after some time.

If you want proof the option is Disabled by default, try this:

- Edit the %APPDATA%\Virtuali\Couatladdons.ini file

- Remove this line:

detect_custom_refuel = 1

- Restart Couatl, open the GSX Settings, you'll see the option is Disabled and, if you change another option there, the line will be added back with refuel_always_progressive = 0, indicating that's the value that is used by Default, and the only way it would become 1, is to explicitly Enabled it in the Settings.
Title: Re: fuel truck, FBW A320 at EBBR - VIDEO
Post by: Flightdoc on September 06, 2022, 02:07:59 am
I read through the entire thread I think the problem I have is real and I made a video . Edited for length.

The fuel truck arrives and I have about 10% fuel on board. I am prompted of arrival so I call for 80% fuel. The GSX menu remains active. However, the fuel crew never takes any action. I keep my eyes on them the entire time as the video shows. Eventually I go to the internal tablet and start fuel flowing. The action this prompts from the truck is that they leave. I waited a few seconds then re-opened the GSX menu and called for fuel. As you can see in the video, they return and this time they connect the hose to the airport supply. Hope this helps!

https://drive.google.com/file/d/1YGKFp5WrjZXmBCTHPVGNp-J1SJnlwSyv/view?usp=sharing
Title: Re: fuel don't load
Post by: Frafty on September 06, 2022, 04:06:02 am
Quote
This is Disabled by default and, as explained in this thread:

https://www.fsdreamteam.com/forum/index.php/topic,27449.msg179650.html#msg179650

It should stay disabled and it's used in a very limited number of situations, where the airplane has a default turnaround simulation, so the refueling starts automatically after some time.

If you want proof the option is Disabled by default, try this:

- Edit the %APPDATA%\Virtuali\Couatladdons.ini file

- Remove this line:

refuel_always_progressive = 1

- Restart Couatl, open the GSX Settings, you'll see the option is Disabled and, if you change another option there, the line will be added back with refuel_always_progressive = 0, indicating that's the value that is used by Default, and the only way it would become 1, is to explicitly Enabled it in the Settings.


Be that as it may, unchecking that setting doesn't yield any different result in the PMDG -800. You're still instant loading the fuel, thereby the fuel truck being there for less than 10 seconds and leaving (because the fuel has been auto loaded in that PMDG menu).
Title: Re: fuel don't load
Post by: WebMaximus on September 06, 2022, 09:32:20 am
Thanks for your very thorough reply to my last post Umberto, much appreciated!

Trust me, even when I've been quite frustrated more than once when trying to use GSX Pro successfully, I also understand your challenge having lots of users who not always fully understand every option and when it should be used etc. Which of course becomes more likely when many of them haven't RTFM  properly, myself included ;)

In combination with this, you also have all the limitations of the MSFS SDK, limitations affecting all 3rd party devs.

As I mentioned before, I have in no way given up hope on using GSX Pro. Instead, I'm looking forward to start using it again. Hopefully in a more successful way next time. Both because I had more time to carefully read through the manual but also because some of these annoying things you mention might have been addressed by then. By Asobo and/or yourself.

Fact is I'm right now in between VR headsets where I'm replacing my old one with a new model. Meaning I won't do any flying at this time since I don't find it very rewarding to fly on a 2D screen when being used to fly in VR. So...maybe this could actually be the perfect time to spend on giving GSX Pro another go and just play around and experiment with it. Would have been super nice if I could start using my new VR headset with a fully working GSX Pro. Watching all the activity that is offered by GSX when you're in VR makes it even more cool!

I still remember I think it was in FSX or possibly P3D when I first saw the catering guys entering the aircraft in VR when sitting in the cockpit, almost felt like it would have been impolite to not greet them with a "Hi", followed by my girlfriend entering my room and asking me who I'm talking to  ;D
Title: Re: fuel don't load
Post by: virtuali on September 06, 2022, 09:57:38 am
Be that as it may, unchecking that setting doesn't yield any different result in the PMDG -800. You're still instant loading the fuel, thereby the fuel truck being there for less than 10 seconds and leaving (because the fuel has been auto loaded in that PMDG menu).

I understand how easy is to be confused...so much that I have been confused myself. The option I wanted you to remove from the .INI, to show it's Disabled by default is THIS one instead:

detect_custom_refuel = 1

This shouldn't be used, unless the airplane has a refueling that starts after some delay as part of a turnaround simulation ( the PMDG for MSFS doesn't have it anymore ) and it's Disabled by default.

refuel_always_progressive, makes the GSX refueling to be "slow" even if the plane loaded the fuel instantly.
Title: Re: fuel truck, FBW A320 at EBBR - VIDEO
Post by: virtuali on September 06, 2022, 10:07:01 am
Eventually I go to the internal tablet and start fuel flowing. The action this prompts from the truck is that they leave.

That's exactly what happens if you have the "Detect custom aircraft system refueling", the increase of fuel triggered the GSX Truck to start and, because this option was  enabled, it didn't start when you selected the fuel quantity with the GSX menu, because by enabling this option, you have told GSX not to start refueling unless the airplane starts refueling itself.
Title: Re: fuel don't load
Post by: WebMaximus on September 06, 2022, 12:18:05 pm
Thanks for all clarification here Umberto.

One thing I wanted to ask speaking about refueling, when you have the always progressive option enabled and the custom fuel detection option disabled, are you supposed to see any form of animation with the PMDG 737 like watching the fuel hose being connected?

As I recall it, I managed to make it work once or twice. Where the fuel truck did remain more than just a couple of seconds. However, the fuel truck was just standing there next to the aircraft. I can't recall ever seeing any animations going on to simulate the actual refueling.

Maybe that it's how it's supposed to be with the PMDG 737?

Also, and wrong topic for this question, but did you manage to find anything that would explain why it's not possible to lower the volume of the voice telling you the fuel truck is on its way and similar voice prompts? As mentioned in another thread, using the volume slider in the UI doesn't seem to have any effect on these voice prompts.
Title: Re: fuel don't load
Post by: virtuali on September 06, 2022, 01:05:32 pm
One thing I wanted to ask speaking about refueling, when you have the always progressive option enabled and the custom fuel detection option disabled, are you supposed to see any form of animation with the PMDG 737 like watching the fuel hose being connected?

No, unless you "cheat" and move the refueling point under the wing to be in a place that is higher than minimum height reachable by the crewed vehicles with a raised platform. From the GSX Manual, Page 17:

Quote
IMPORTANT
There’s a minimum height the Fuel Truck with an extending platform can use, which is about 3.00 meters from ground for the Tanker and 3.40 for the Hydrant. If the airplane refuel point is lower than this value, a different vehicle will be called, one without a raising platform or a crew with a cable animation.

However, we already confirmed we are working on a NEW Truck vehicle with a completely new animations and crew, which won't use the raised platform, and will connect the cable either using a ladder ( 737 ) or just standing under the wing ( MD80 )
Title: Re: fuel don't load
Post by: Flightdoc on September 06, 2022, 04:33:17 pm
"That's exactly what happens if you have the "Detect custom aircraft system refueling"

Good explanation except I DON'T have that box checked. So still not sure what is going on here...

Or do you mean that GSX aut9omatically shifts to that mode when it does not know what to do?
Title: Re: fuel don't load
Post by: virtuali on September 06, 2022, 04:39:15 pm
Or do you mean that GSX aut9omatically shifts to that mode when it does not know what to do?

GSX surely doesn't switch it automatically to it, and it's Disabled by default so, It's either that or the Automatic servicing, the only two possible cases in which the fuel truck would come up automatically.
Title: Re: fuel don't load
Post by: Flightdoc on September 06, 2022, 04:47:45 pm
So tten I'm better to turn off the AUTO setting for GSX services?
Title: Re: fuel don't load
Post by: virtuali on September 06, 2022, 04:49:00 pm
So tten I'm better to turn off the AUTO setting for GSX services?

I never liked that option, we added it because users asked for it, but GSX works much better if you call services when you need them.
Title: Re: fuel don't load
Post by: Flightdoc on September 06, 2022, 05:00:05 pm
thanks!
Title: Re: fuel don't load
Post by: WebMaximus on September 06, 2022, 06:32:03 pm
No, unless you "cheat" and move the refueling point under the wing to be in a place that is higher than minimum height reachable by the crewed vehicles with a raised platform. From the GSX Manual, Page 17:

Quote
IMPORTANT
There’s a minimum height the Fuel Truck with an extending platform can use, which is about 3.00 meters from ground for the Tanker and 3.40 for the Hydrant. If the airplane refuel point is lower than this value, a different vehicle will be called, one without a raising platform or a crew with a cable animation.

However, we already confirmed we are working on a NEW Truck vehicle with a completely new animations and crew, which won't use the raised platform, and will connect the cable either using a ladder ( 737 ) or just standing under the wing ( MD80 )

Thanks for the explanation and that is great news you have a new vehicle around the corner that will be able to handle 737s.
Title: Re: fuel don't load
Post by: Mustag on September 06, 2022, 09:29:32 pm
Please clarify what do you mean with "immediately".

Instantly after insert new value (15400) in FS Action - Fuel

Quote
- If the GSX Fuel truck shows its fuel counter going up *very* fast, and will go away after a few seconds, it's NORMAL, if you haven't enabled the "

Always refuel progressively" option.This option is flagged

Title: Re: fuel don't load
Post by: virtuali on September 07, 2022, 10:35:37 am
Please check this video tutorial we made, showing how to refuel the PMDG 737:

Title: Re: fuel don't load
Post by: WebMaximus on September 07, 2022, 10:41:52 am
Brilliant idea making these kind of short clips!
Title: Re: fuel don't load
Post by: Mustag on September 07, 2022, 07:59:12 pm
Please check this video tutorial we made, showing how to refuel the PMDG 737:

I followed exactly the procedure indicated in the video, but after the tank arrived, instead of the message [GSX] Please use PMDG FMC to set the fuel load, the multiple selector menu appears, which does not allow me to enter the quantity of fuel. desired fuel (10993 lbs). If I do this in the FMC, the tank goes away immediately.
Title: Re: fuel don't load
Post by: mobbe321 on September 07, 2022, 08:12:14 pm
Exactly the same for me with the same setting!!! I didn't see that in the video! There was no GSX menu to enter the fuel amount.
Title: Re: fuel don't load
Post by: virtuali on September 07, 2022, 09:50:48 pm
nstead of the message [GSX] Please use PMDG FMC to set the fuel load, the multiple selector menu appears,

That's because you must have altered the default GSX internal configuration for the PMDG 737, which has the default "Show fuel/cargo page" option disabled, that's what identifies an airplane with a custom refueling system, which is refueled according to the above procedure.

Use the airplane config editor RESET button to undo all you modifications and use the GSX default configuration, which works.
Title: Re: fuel don't load
Post by: Mustag on September 07, 2022, 11:01:56 pm
nstead of the message [GSX] Please use PMDG FMC to set the fuel load, the multiple selector menu appears,

That's because you must have altered the default GSX internal configuration for the PMDG 737, which has the default "Show fuel/cargo page" option disabled, that's what identifies an airplane with a custom refueling system, which is refueled according to the above procedure.

Use the airplane config editor RESET button to undo all you modifications and use the GSX default configuration, which works.

grazie!
Title: Re: fuel don't load
Post by: Frafty on September 08, 2022, 03:19:09 am
Okay, I think I figured this out, and as I suspected, there are things that you have to do explicitly. Umberto, I think it would be helpful to say these things specifically:

1. In order for refueling to work in the PMDG, on the FS Actions > Fuel page, you MUST adjust the LEVEL percentage line select (RSK2). When you increase the LEVEL percentage (NOT THE TOTAL LBS...), it will start slowly loading the fuel.
2. The fuel in the PMDG WILL autoload the fuel still, but GSX will SIMULATE the fuel loading from the truck...not actually load it.

Doing #1 (like in the video he posted a few posts back), it started to SIMULATE slow loading.

If you want real fuel loading, you're probably better of using PMDG's native fuel truck.
-------------------------------------

Umberto...piece of feedback here in case it's helpful.

1. I suspect most users did what I did, and that's change the TOTAL LBS value only. Most people probably don't know what % of fuel gets them the amount they're supposed to have per OFP, so it's a big gamble there for folks to naturally use that unless you want to sit and do math, or know the volume of the fuel tank you're filling.

My suggestion is to make GSX read changes in the TOTAL LBS field also. It's not intuitive (nor explicit in any manuals) to use the LEVEL area on the fuel page.
Title: Re: fuel don't load
Post by: virtuali on September 08, 2022, 01:40:21 pm
1. In order for refueling to work in the PMDG, on the FS Actions > Fuel page, you MUST adjust the LEVEL percentage line select (RSK2). When you increase the LEVEL percentage (NOT THE TOTAL LBS...), it will start slowly loading the fuel

There's no difference, you can either set the level or the total, the PMDG will increase the fuel in any case. And will increase it immediately, so GSX should detect the increase, no matter the input method.

Quote
2. The fuel in the PMDG WILL autoload the fuel still, but GSX will SIMULATE the fuel loading from the truck...not actually load it.

That's what the manual says, Page 18:

Quote
the refueling system in the airplane will control the actual refilling of the tanks, but the GSX truck and the crew animations will adapt to it, working as a visual enhancement to the plane-supplied refueling simulation.

repeated at Page 58:

Quote
Some airplanes might use non-standard Fuel systems or might exhibit issues if an external program changes the Fuel quantity and, by disabling this option, when the Fuel Truck connects, GSX will just ask you to use any Fuel loading option provided by the airplane itself (like a loader, an EFB or FMC menu), and will wait for the Fuel quantity to change. When a change is detected, GSX will continue with its fuel and crew animation, but it won’t actually touch the airplane Fuel Tanks variables, it will just adapt its animation to the airplane own refueling process.

And that's what the video says, and that's how GSX always worked with planes flagged as having a custom refueling system.
Title: Re: fuel don't load
Post by: WebMaximus on September 08, 2022, 04:42:17 pm
And that's what the video says, and that's how GSX always worked with planes flagged as having a custom refueling system.

Probably me being confused (once again) but didn't you say a couple of days ago how the custom refueling option should not be checked for the PMDG 737? And how it's disabled by default. While the always progressive refueling option should be checked.

When I read you what you say above, does that suggest we now should have the custom refueling system option checked? As I recall it, you mentioned something about how that option is only for specific aircraft with simulated very quick turnarounds or something along those lines.
Title: Re: fuel don't load
Post by: virtuali on September 08, 2022, 05:15:22 pm
Probably me being confused (once again) but didn't you say a couple of days ago how the custom refueling option should not be checked for the PMDG 737? And how it's disabled by default. While the always progressive refueling option should be checked.

We are not discussing of the "Detect custom refueling" option, which is an option Global to the whole GSX not airplane-specific, and it's used only to have the GSX fuel truck to be called automatically when the airplane starts refueling itself.

What identifies each airplane to have a custom refueling system or not, is the Show MSFS “Fuel and Cargo” dialog during refueling in the Airplane configuration, which cannot be otherwise, since each airplane is different, and this is also explained at that same Page 58 of the manual, the sentence before the one I quoted earlier:

Quote
Show MSFS “Fuel and Cargo” dialog during refueling
When this option is Enabled, GSX will show a menu with the requested Fuel quantity when the Fuel truck approaches the airplane, and it will actually refuel the airplane, acting on the standard Fuel Tanks variables of the airplane

Title: Re: fuel don't load
Post by: WebMaximus on September 08, 2022, 10:24:22 pm
Ah, got it. Thanks for the clarification.

Right now, my time is very limited. Playing around with a new VR headset I just received. However, once I have that one all setup and configured, I think I'll give GSX Pro another go. Now when we've got answers to most questions asked and lots of good explanations.

One question where I'm not sure if I missed an answer from you is if you've found any explanation to why the volume slider in the UI doesn't seem to have any effect on the voices declaring when the fuel truck is on its way etc?
Title: Re: fuel don't load
Post by: virtuali on September 09, 2022, 04:14:28 pm
One question where I'm not sure if I missed an answer from you is if you've found any explanation to why the volume slider in the UI doesn't seem to have any effect on the voices declaring when the fuel truck is on its way etc?

I'll have to check this, we haven't touched all the audio code in a long while but, it's possible those voices are considered "UI" audio, so it's not positional and always coming from the same place, and it's likely not affected by the volume slider.
Title: Re: fuel don't load
Post by: WebMaximus on September 09, 2022, 11:54:11 pm
I'll have to check this, we haven't touched all the audio code in a long while but, it's possible those voices are considered "UI" audio, so it's not positional and always coming from the same place, and it's likely not affected by the volume slider.

Got it. Would be great if you could find a way to adjust that volume. Since I found it way to loud at the moment. Next time I install GSX Pro and give it a second go, I'll try to see if I can manage to decrease the volume by using the Windows Volume Mixer as a temp workaround.