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Products Support => GSX Support MSFS => Topic started by: UKDD on August 29, 2022, 08:34:31 am

Title: russian ground service in Ukraine
Post by: UKDD on August 29, 2022, 08:34:31 am
Hello FSDT.

I am from Ukraine and see such situation when in all airports in Ukraine is avaiable only russian ground service companies: Aeroflot, Rusaero and Transaero (additionally transaero stop it's activity in 2015) :-[. As I understood localization of territory is incorrect and cames to new GSX since fsx long long time ago.

For our virtual community is unpropriate to have such things, especially in this days. I see a lot of claims from our community users who bought your product. :o

I kindly ask you to make modification in to our region, if will be needed additional info about local ground service companies, we will be happy to assist you with all necessary information and pictures.

Thanks for understanding.
Title: Re: russian ground service in Ukraine
Post by: vmlinuz on August 29, 2022, 08:50:40 am
Hi all,
The same for me. We don't want to see any russian companies and logos in the ukrainian airports.
Please give an advise how to remove that in Ukraine.
Thank you.
Title: Re: russian ground service in Ukraine
Post by: virtuali on August 29, 2022, 09:37:26 am
We already have a user from Ukraine contacting support about this, and I asked it he could provide with pointers to some Ukrainian ground handlers or catering operators, possibly with some indications where they operate, but we never got a reply.
Title: Re: russian ground service in Ukraine
Post by: UKDD on August 29, 2022, 09:45:53 am
Hi Umberto

That was my request and I sent you reply by email.  I think we had communication problem because I received "mail delivery fail" after my reply to you (see screens)

Sorry that I doubled the same at forum.
Title: Re: russian ground service in Ukraine
Post by: vmlinuz on August 29, 2022, 09:48:54 am
BTW, cattering and ground handling companies may be edited by user.
But jetway logos with "sberbank" and "rusaero" is really annoying, maybe better use logoless glass jetways? But looks like thats impossible from the user's side.
Title: Re: russian ground service in Ukraine
Post by: UKDD on August 29, 2022, 09:51:46 am
FYI: InterAvia and catering agency - SkyFood services (attachments)
Title: Re: russian ground service in Ukraine
Post by: david roch on August 29, 2022, 10:10:58 am
A quick and warm hello to the folks in Ukraine.
All my thoughts go to you and yours.
Kind regards from Jerusalem.
Title: Re: russian ground service in Ukraine
Post by: UKDD on August 29, 2022, 10:17:55 am
A quick and warm hello to the folks in Ukraine.
All my thoughts go to you and yours.
Kind regards from Jerusalem.

Thanks for support)

Will be glad to see you in our virtual sky (unfortunatelly real sky is closed for all of us)
Title: Re: russian ground service in Ukraine
Post by: Nox K. Kestrel on August 29, 2022, 01:11:37 pm
We already have a user from Ukraine contacting support about this, and I asked it he could provide with pointers to some Ukrainian ground handlers or catering operators, possibly with some indications where they operate, but we never got a reply.

Hey. I'm also sent an email related to the same topic;)
In Lviv (UKLL) for stairs, they use the Airport Logo instead of an exact service provider
Title: Re: russian ground service in Ukraine
Post by: Nox K. Kestrel on August 29, 2022, 01:21:39 pm
Also (UKLL related), on December 2021 there were Anex Tour logos inside the jetway
Here some pictures
Title: Re: russian ground service in Ukraine
Post by: romaf12008 on August 29, 2022, 03:08:03 pm
I remember once in Boryspil there was Swissport. I have added UKBB, UKOO and UKLL codes in the rules_handling.cfg file under Swissport and I am now served by Swissport. I understand that this is not relevant, but I don’t see aeroflot on my native land
Title: Re: russian ground service in Ukraine
Post by: vmlinuz on August 29, 2022, 05:08:17 pm
I remember once in Boryspil there was Swissport. I have added UKBB, UKOO and UKLL codes in the rules_handling.cfg file under Swissport and I am now served by Swissport. I understand that this is not relevant, but I don’t see aeroflot on my native land
what about jetways with spermbank and rusaero logos? any solutions?
Title: Re: russian ground service in Ukraine
Post by: romaf12008 on August 29, 2022, 06:40:48 pm
It is necessary to check Odessa and Lvov. In Borispol, I switched the jetways to off and they were restored by default. Without logos
Title: Re: russian ground service in Ukraine
Post by: romaf12008 on August 29, 2022, 08:59:17 pm
Odessa and Lviv
Title: Re: russian ground service in Ukraine
Post by: romaf12008 on August 29, 2022, 09:00:08 pm
Lviv
Title: Re: russian ground service in Ukraine
Post by: Nox K. Kestrel on August 30, 2022, 12:08:21 pm
Well. That manual solution with parking codes edit is acceptable, but it is better not to have rus logos by default!
Title: Re: russian ground service in Ukraine
Post by: virtuali on August 30, 2022, 12:09:03 pm
We'll provide Ukranian operators in the next update.
Title: Re: russian ground service in Ukraine
Post by: Nox K. Kestrel on August 30, 2022, 03:10:31 pm
We'll provide Ukranian operators in the next update.

Thanks! That's great news!
Title: Re: russian ground service in Ukraine
Post by: virtuali on August 30, 2022, 03:52:13 pm
The update is online now, let me know what you think.
Title: Re: russian ground service in Ukraine
Post by: romaf12008 on August 30, 2022, 04:08:00 pm
I'm flying now. I'll check back in three hours.
Title: Re: russian ground service in Ukraine
Post by: romaf12008 on August 30, 2022, 07:41:33 pm
Just checked. All OK! Thank you for the de-occupation of our airports
Title: Re: russian ground service in Ukraine
Post by: UKDD on August 31, 2022, 08:30:20 am
The update is online now, let me know what you think.

Thank you Umberto!

Everything looks nice
Title: Re: russian ground service in Ukraine
Post by: RomaVas on September 01, 2022, 11:24:27 am
Good afternoon Umberto. For the aircraft on which I am going to fly, the maintenance services have the correct logos. But while my plane is being loaded, I decided to take a walk along the platform and what I see is that there is a vehicle with the Rusaero logo near the traffic model. And I also bought all three gsx products, but for some reason, under my name romaf12008, they won’t let me into the forum from today. They write what is forbidden. For what?
Title: Re: russian ground service in Ukraine
Post by: virtuali on September 01, 2022, 11:29:37 am
Good afternoon Umberto. For the aircraft on which I am going to fly, the maintenance services have the correct logos. But while my plane is being loaded, I decided to take a walk along the platform and what I see is that there is a vehicle with the Rusaero logo near the traffic model.

Living World vehicles are assigned by Region and, since both Russia and Ukraine are in the same region M, there's nothing we can do about this. But, of course, this also means Russian users will see Ukrainian vehicles in Russia...


Quote
And I also bought all three gsx products, but for some reason, under my name romaf12008, they won’t let me into the forum from today. They write what is forbidden. For what

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Title: Re: russian ground service in Ukraine
Post by: romaf12008 on September 01, 2022, 11:55:46 am
Thank you, I'm with you again
Title: Re: russian ground service in Ukraine
Post by: vmlinuz on September 01, 2022, 05:25:19 pm
Thank you Umberto