FSDreamTeam forum

Products Support => GSX Support FSX/P3D => Topic started by: Stefano on September 27, 2020, 08:52:43 pm

Title: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: Stefano on September 27, 2020, 08:52:43 pm
Hello, today i've installed GSX 2 into P3DV5. The installer has been excluded from Antivirus and Windows Firewall. The installer has been executed as administrator.
Inside P3D the menu are visible, and i can enter in the addon manager one (from where i've activated my serials) and the GSX one.
The couatl one seems broken. when i click on Key Configurator this error is displayed:

couatl v4.0 (build 4459)
panic log started on Sun Sep 27 20:48:20 2020

problem raised by addon <no traceback available>
AttributeError: 'NoneType' object has no attribute 'ShowModal'
{'Airport': 'EFTP', 'User Pos': (61.41948557392492, 23.61363767479721, 121.916 m, 2.74005 m, 62.599156830463905)}

I've tried in three/four different airports, and i've tried to reinstall two time the product.
vcredist_x64 is correctly installed and no issues with any other program/addon

RESTARTING P3DV5, the GSX entries are not present in the Adds-on Menu and the Products (both GSX and GSX V2 are unregistered). I've seen that other user lamenting this issue.

At the moment the product is completely un-usable.

Thanks for your feedback and to look on how resolve all these weird things

Stefano
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: BillGradwell on September 27, 2020, 10:27:12 pm
Hello Support

Was a reinstall after crash of system - installing both P3Dv4 and v5 - using v5

When I try and access the Key Mapping to change the default GSX call I get this message and that is the end of GSX untill I end the current session and start again

Running Live Update does not resolve the problem .

The 2 messages I get attached

Any suggestions to resolve?

Thanks Bill Gradwell
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: disco79stu on September 28, 2020, 09:22:16 am
I suddenly have exactly the same issue when trying to change the key mappings.
Ran live update several times, didn't solve the problem.

https://i.imgur.com/bABOdrx.jpg (https://i.imgur.com/bABOdrx.jpg)

Log:

couatl v4.0 (build 4459)
panic log started on Mon Sep 28 09:18:21 2020

problem raised by addon <no traceback available>
AttributeError: 'NoneType' object has no attribute 'ShowModal'
{'Airport': 'KRND', 'User Pos': (29.515387227918733, -98.28031740307034, 234.693 m, 2.74008 m, 330.11007737849695)}

Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: disco79stu on September 28, 2020, 09:23:17 am
Same issue here!

(https://i.imgur.com/bABOdrx.jpg)

Log:
couatl v4.0 (build 4459)
panic log started on Mon Sep 28 09:18:21 2020

problem raised by addon <no traceback available>
AttributeError: 'NoneType' object has no attribute 'ShowModal'
{'Airport': 'KRND', 'User Pos': (29.515387227918733, -98.28031740307034, 234.693 m, 2.74008 m, 330.11007737849695)}
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: cowings1588 on September 28, 2020, 01:25:27 pm
Yea this is that error I was talking about on the other page, then in order to get everything back working you have to run the update and restart the pc.. Other wise nothing is there after the error..
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: BillGradwell on September 28, 2020, 01:30:40 pm
Hello

As mentioned and I did read previous forum messages I tried that.

Believe me when I say I tried many times to run the update and reboot the PC

Problem remains.

Regards Bill Gradwell
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: rymrks on September 28, 2020, 07:22:32 pm
I too have exactly the same issue, very frustrating.

R. Marks

Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: disco79stu on September 29, 2020, 11:14:58 am
Could the developers please take a look at this and respond?
I reinstalled GSX twice on a fresh windows/P3D installation with no success, I still can't change the key mappings.


Disregard. I changed it through the ini file.
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: BillGradwell on September 29, 2020, 11:31:57 am
Please advise what you did in the .ini file

Thanks Bill Gradwell
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: disco79stu on September 29, 2020, 04:41:05 pm
Please advise what you did in the .ini file

Thanks Bill Gradwell

Well, I simply changed the "shortcut=     " entry in the KeyMapping.ini file to the key I prefer to use.
The file is located under \Users\You\AppData\Roaming\Virtuali

Cheers

PS: This doesn't solve the error itself, which is still there and something the devs need to take a look at.
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: BillGradwell on September 29, 2020, 05:36:42 pm
Okay thanks. Yes came with one of the updates I believe. It did work before.

Thanks Bill Gradwell
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: disco79stu on September 29, 2020, 09:27:05 pm
Yeah. I have the issue that sometimes GSX won't even load into the sim (no GSX or cuatl items in the menu)....
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: virtuali on September 29, 2020, 11:20:13 pm
Yes, we confirm this bug, we are looking into this, for the time being changing the key mappings by editing the KeyMapping.ini will work just fine.
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: virtuali on September 30, 2020, 03:38:31 am
At the moment the product is completely un-usable.

The product is not obviously "completely unusable". It's completely usable EXCEPT the KeyMapping customization, which can be TEMPORARILY be made ( while we find a fix ), by editing the KeyMappings.ini file, as discussed in the other thread about the same issue:

http://www.fsdreamteam.com/forum/index.php/topic,24271.msg161287.html#msg161287
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: Stefano on September 30, 2020, 11:05:30 am
At the moment the product is completely un-usable.

The product is not obviously "completely unusable". It's completely usable EXCEPT the KeyMapping customization, which can be TEMPORARILY be made ( while we find a fix ), by editing the KeyMappings.ini file, as discussed in the other thread about the same issue:

http://www.fsdreamteam.com/forum/index.php/topic,24271.msg161287.html#msg161287

Thanks for feedback.
And how about the fact that GSX and Couatl Entries in Addon Menu of P3D Randomly disappears and they re not available anymore through the Sim?
This bug is also reported in other topics opened by other users for the same issue I've reported above.

Kindest Regards
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: virtuali on September 30, 2020, 11:07:57 am
And how about the fact that GSX and Couatl Entries in Addon Menu of P3D Randomly disappears and they re not available anymore through the Sim?

Please clarify if in your case they disappear in the middle of a session, or they sometimes don't appear when starting the sim, because the two cases are completely different issues, so they require completely different troubleshooting steps.
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: disco79stu on September 30, 2020, 11:45:26 am
In my case, it only affects the key mapping procedure, other than that GSX itself works just fine.
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: Stefano on September 30, 2020, 11:52:04 am
And how about the fact that GSX and Couatl Entries in Addon Menu of P3D Randomly disappears and they re not available anymore through the Sim?

Please clarify if in your case they disappear in the middle of a session, or they sometimes don't appear when starting the sim, because the two cases are completely different issues, so they require completely different troubleshooting steps.

Hello the second one, when starting the sim the menu have just vanished away and even re-launching the Live Updater they'll not return. Maybe because i've tried to launch the updater even if no updates were available?
It's years that i use GSX and i've never had an issue like the one i've observed this time.

Thanks for the support!
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: virtuali on September 30, 2020, 02:26:01 pm
when starting the sim the menu have just vanished away and even re-launching the Live Updater they'll not return.

See here for a possible reason:

http://www.fsdreamteam.com/forum/index.php/topic,24258.msg161339.html#msg161339
Title: Re: Couatl Menu Error with KeyMappings menu **SOLVED**
Post by: virtuali on October 01, 2020, 01:51:13 pm
The error on the Key Mappings menu has been fixed in today's Live Update.