FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: DVA12924 on September 28, 2018, 01:36:50 pm
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For newest update in GSX 2
Mostly finding this with the jetways marked with "Higher" in the title. They show up when selected and applied in the Customization but when you click on "Customize Jetways" the jetway disappears leaving the Bridge and visual options (ground markings, AC Unit, Power Unit). If you select the jetway in customization and apply, the jetway will show up but as soon as you try to animate it, it disappears again.
Exiting from customization mode, the jetways show up again, but outside customization mode when animated, they disappear and do not reappear at the end of animations (attach or detach)
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Tried it now, and cannot replicate the problem:
- Be sure to configure the antivirus to exclude the Addon Manager folder from scanning
- Run the FSDT Live Update again.
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antivirus exclusion is not the issue. That was done since GSX was first installed. It is only the 3 gates that show "Higher" in the titles. They show up except when in customization mode or when animating. All other gates and all other vehicles work fine.
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I suggested two things: configuring the antivirus and running the Live Update. Have you done both ?
Sometimes it takes a whole for your local update server to catch up with updated files, so you might simply try again later and the latest files will eventually arrive.
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Yes, I did both. More than once. Still the same issue.
Also, just found the JBT Aerotech AT3 jetways will not work with the PMDG 747 "Jetway unavailable at this location" but if I change it to another jetway type, it works fine with no other adjustments or changes.
This is not something that my antivirus is blocking ... my antivirus has no impact on jetways disappearing only in animation/customize mode and other jetways not working with specifically 1 type of aircraft.
You've got a great product, but I haven't spent 20 years in the flight sim community to do something like not set antivirus exclusions for addons. That was set for Addon Manager immediately after installation of the original GSX and again verified after installation of GSX 2 (yes, before you ask, antivirus was turned off in installation of the original AND for GSX 2). The issues I am having did not come about until after I installed the latest update. Prior to that I was able to use the JBT Aerotech AT3 with the PMDG 747 with absolutely no issues at all.
I've managed to do work-arounds for the problems I have said I'm having (selected a different type of jetway for Heavy gates so they will work, not put jetways where I would need to "Higher" to match the scenery objects height since were for smaller regionals anyway), however it would be nice to have a fully functional product.
If you'd like to continue blaming my antivirus, you are free to do so. But logic will argue that if an antivirus exclusion is and has been set and something worked before an update and does not work after the update, then the update is the culprit.
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Yes, I did both. More than once. Still the same issue.
Have you done it after I posted ?
If you'd like to continue blaming my antivirus, you are free to do so.
You still don't understand: the antivirus was ONE of the TWO possible causes. The other, as I explained in my last post, was this:
"Sometimes it takes a whole for your local update server to catch up with updated files, so you might simply try again later and the latest files will eventually arrive"
That's why I asked to just try Live Update again.
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Oh dear God
Ok, Ill say it again: Yes, I did both. More than once. Still the same issue.
Next suggestion?
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Ok, Ill say it again: Yes, I did both. More than once. Still the same issue.
Again: Have you done it AFTER I posted ?
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Did you make any changes in the update that would require me to have to run the update again for the 5th time in the past hour?
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Did you make any changes in the update that would require me to have to run the update again for the 5th time in the past hour?
Not to that a file that might affect your problem but, as I've posted already twice:
Sometimes it takes a while for your local update server to catch up with updated files, so you might simply try again later and the latest files will eventually arrive
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A whole what? A whole new product that fully works? A whole year? a whole new computer? I can go on ... a whole what?
I said time and time again: antivirus exclusions have been set and checked. Update has been run more that 5 times since antivirus exclusions were checked. The problem still is there. Stop telling me "Sometimes it takes a whole for your local update server to catch up with updated files" because that is solving the problem. And no, the problem is NOT antivirus exclusions or needing to run the update time and time again.
You are so sure in every single post you make on any thread that you have not in any way ever made a mistake. But you are telling me that if I keep doing the same thing over and over eventually it will work. That is so far from wrong. Einstein said "The very definition of insanity is repeating the same actions over and over and expecting different results."
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A whole what? A whole new product that fully works? A whole year? a whole new computer? I can go on ... a whole what?
It was a TYPO ( the I is close to the O on the keyboard ), I meant it might take A WHILE. Not on year, of course, usually in a few hours all servers should be updated.
I said time and time again: antivirus exclusions have been set and checked.
Ok, so it's not the antivirus, then it must the 2ND possible cause. The one I keep posting over and over: your local live update server not updated yet.
Update has been run more that 5 times since antivirus exclusions were checked. The problem still is there.
Again: have you done it AFTER I posted about this ? Like NOW ?
You are so sure in every single post you make on any thread that you have not in any way ever made a mistake.
?? I'm not sure what you are trying to say here but, I assure you I would like to have more control on the time the whole Cloudflare server networks updates, but I simply don't. What this has ANYTHING to do with mistakes ?
But you are telling me that if I keep doing the same thing over and over eventually it will work. That is so far from wrong. Einstein said "The very definition of insanity is repeating the same actions over and over and expecting different results."
This sentence could seem smart, if only wasn't based on the wrong premise: you are assuming that everybody that runs Live Update will get the updated files at the same time. That would make sense only if the Live Update server was a single one.
There are *hundreds* of them, Cloudflare has servers in 120 cities around the world, to accelerate the download by offering users a server closest to each user location. THAT'S why I keep repeating to just try again.
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I don't have anything to do with what servers are used.
That being said, when an update comes out and I am notified of it, I install the update. If I find something not working since the update, I report it to the developer (you). If the servers are not keeping up with the demand, then simply and CLEARLY state that rather than pointing blame to the user who sent you money to use your product. I don't know about your servers, but I have never owned a single product that I had to run an installer for multiple times over the course of a few hours to be sure that I got the full update. Perhaps you should be directing your anger toward the servers rather than your paying customers who are pointing out issues and problems trying to get solutions. If you pay for the server access and they are not providing you what you pay for then you would say something. That is exactly what I am doing here with you!
In all the documentation I have read that came with GSX and FSDT Live update, I have yet to see any mention of "it could take many hours after an update is released to receive all the updated files". Am I supposed to just keep running the update every few hours for all eternity to be sure I have the full update for any update released? Do I get notified when the missing update files are actually ready for me to run Live Update? In all honesty, seems like a pretty big pain to have to keep running an update on the off chance a file finally showed up. Am I even missing a file that was updated? No one knows! All other updates I get from other programs and addons come as a single ready to use package and I don't have to run the update over and over and over again. I didn't pay a total of $63 USD to do nothing but keep executing Live Update to get the files for an update I was told by the program was ready.
Anyway, I have to go to sleep and then to work. So the servers will have PLENTY of time to receive the missing files ... just hope they show up this time.
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I don't have anything to do with what servers are used.
I never said you have.
That being said, when an update comes out and I am notified of it, I install the update. If I find something not working since the update, I report it to the developer (you). If the servers are not keeping up with the demand, then simply and CLEARLY state that rather than pointing blame to the user who sent you money to use your product.
What "blame" ?? I'm just telling you to try again. Nobody "blamed" anybody.
Perhaps you should be directing your anger toward the servers rather than your paying customers
What "anger" ? I don't see any, other then in your replies, which I can only assume must be due to some kind of misunderstanding of what I'm trying to tell you.
In all the documentation I have read that came with GSX and FSDT Live update, I have yet to see any mention of "it could take many hours after an update is released to receive all the updated files".
Because it usually takes way less, so it's not worth mentioning.
This happens because, instead of having thousands of users all on the same server (this would result in everybody getting the latest files at the same time ), which would collapse and being unusable each time we release an upgrade, which use an additional network of servers to make the upgrade fast for everybody. Which has the side-effect of being slower to distribute files to all servers around the world.
It's exactly the same when a website change servers: it can take from 1 hour to 24 hours for ALL users around the world to see the new site, because of the different time each DNS server around the world refreshes.
Of course, if instead of fixing everything as soon it's reported and put it on Live Update immediately, we waited a week between each patch, nobody would notice any lag in the Live Update...
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Now been over 48 hours and I've run the update installer more than 15 times (last time was 17 minutes ago). I am still having issues with certain items. Now the issues is if I add a 2nd jetway using JBT Aerotech AT3 Three-tunnel Crystal, they will not recognize door L2 on the PMDG 777 (test and setting for heavy spots). However, if I leave everything exactly as is, but change Jetway 2 to ThyssenKrupp Apron drive Three-tunnel Crystal, it works perfectly fine.
http://prntscr.com/l0eryq - JBT Aerotech AT3 Three-tunnel Crystal
http://prntscr.com/l0etal - ThyssenKrupp Apron drive Three-tunnel Crystal
You said before it could take up to 24 hours for the servers to get all the files, but after 48 hours I'm still having random issues that did not happen before the update was released. As you can see in the 2 screenshots, the only change made was the Jetway type. No other adjustments at all were made. I've tried with longer and shorter jetways thinking it was the length but regardless, of where I put Jetway 2, it will never resolve to any door.
With this particular parking space, I need to use the JBT jetways because the sit a bit lower and the top doesn't stick out of the terminal scenery like the ThyssenKrupp does (as you can see in the 2nd screenshot).
And just to test and see, I moved a Jetway 2 JBT version to there the head was exactly over Jetway 1 JBT version and still it will not resolve to any door. So it is for sure not a placement or Jetway size issue. Jetway 1 will work with JBT version, just not Jetway 2.
Edit - After closing the sim, rerunning the update installer and reloading the sim to the exact same spot, no longer does Jetway 1 as JBT version resolve to any door. Seems every time I run the installer, I lose something else rather than gain anything.
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Now been over 48 hours and I've run the update installer more than 15 times (last time was 17 minutes ago). I am still having issues with certain items.
Your problem was THIS one:
the jetways marked with "Higher" in the title. They show up when selected and applied in the Customization but when you click on "Customize Jetways" the jetway disappears leaving the Bridge and visual options
And ALL my further comments about possible issues with Live Update were related to this problem ONLY, because these are the most recently released models which weren't present in the initial release, so you *might* have Live Update issues.
Now, in this new post, you don't say anything about the "higher" jetways so, I assume this IS fixed, is it ?
Now the issues is if I add a 2nd jetway using JBT Aerotech AT3 Three-tunnel Crystal, they will not recognize door L2 on the PMDG 777 (test and setting for heavy spots). However, if I leave everything exactly as is, but change Jetway 2 to ThyssenKrupp Apron drive Three-tunnel Crystal, it works perfectly fine.
You are now reporting an entirely different problem, which doesn't have anything to do with Live Update, and maybe you should open a new separate thread, named "some jetways don't resolve", since this one was about some jetways "don't show", which SEEMS to be fixed now, as I've said it would, by just waiting for your Live Update server to be updated.
Jetway cannot magically resolve any airplane, any door, from any place at any position, with the airplane parked in every possible position and they are not identical: if a ThyssenKrupp model resolves, it's not guaranteed the JBT will solve too.
It's not possible to say for sure if the jetways are a problem, without a proper description of the problem but, instead, I think it's easier if you just post the .INI file for your airport, so I can check it out.
Edit - After closing the sim, rerunning the update installer and reloading the sim to the exact same spot, no longer does Jetway 1 as JBT version resolve to any door. Seems every time I run the installer, I lose something else rather than gain anything.
Sorry, but this is plain impossible could be caused by the Live Update, which at this point hasn't changed any files, since you are surely fully updated by now. The only thing that I can think of, is some kind of issue with SODE (SODE is the think that makes jetways "solvable" or not), between two separate runs of the simulator, and you are mislead thinking it has something to do with Live Udpate, just because you ran it in between.
Maybe you open / closed the sim too quickly between sessions, and this could cause a problem to SODE. Have you noticed how much time it takes AFTER the simulator icon has disappeared, for the "Compile" button in the GSX Control Panel to become active ? This is the same time when is REALLY safe to start the sim again after closing it once, because the GSX Control Panel ASKS Windows when Prepar3d.exe has closed, and this can (and it DOES) happen several seconds *after* you see its icon disappear, so you might be tempted to just starting it again.
Another possible issue is: where you in the exact same position when you customized the parking spot ? GSX and the simulator use a different method of positioning the airplane.
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Stop avoiding the issue and come up with a resolution.
Regardless if the disappearing jetways do or do not work, I am still having issues with Jetways with YOUR product that YOU said would be resolved within 24 hours after YOUR servers were able to distribute all the files globally.
Bottom line, YOU have MY money for a product that DOES NOT WORK
Fix it!
I run many addons with the sim and I wait for all of them to close out (upwards of 2-3 minutes after sim window has closed), then rerun the installer, then reopen the sim and let everything stabilize before editing with GSX ... its not a time issue, its not an antivirus issue, its not a placement issue, its a fault in your program that you insist is my fault and I am the reason it is not working. Look at the last 3 other recent topics all have relations to jetways not working ... i'm not the only one with the issue!
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Stop avoiding the issue and come up with a resolution.
I'm not avoiding the issue. Your issues was the "higher jetways didn't show". Now, from your screenshot, it's clear the problem you reported HAS been fixed, as I said it would.
Regardless if the disappearing jetways do or do not wor, I am still having issues with Jetways with YOUR product that YOU said would be resolved within 24 hours after YOUR servers were able to distribute all the files globally.
And that problem, the one you reported, clearly HAS been fixed, as I said it would.
I couldn't possibly know if you would encounter further problems using GSX but, before saying if this is a problem or not, I would need to check your .INI file. Of course, before posting this, I obviously checked a JBT Aerotech AT3 Three-tunnel Crystal, and it works just fine.
Which is why, I asked to post your .INI file, to see if the issue was maybe in the positioning.
Awaiting for you .INI file.
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Did you care to tell me where to find the INI file you want or should I just send you any random one I can come across?
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Did you care to tell me where to find the INI file you want or should I just send you any random one I can come across?
That's indicated in the top line of the GSX parking configuration page.
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Did you care to tell me where to find the INI file you want or should I just send you any random one I can come across?
You should modify your arrogant attitude. GSX Level 2 functions perfectly without problems otherwise thousands of users
would be complaining. It is obvious you have a problem with your system. Do as Umberto says and he will solve your problem.
Eisbahn