FSDreamTeam forum
Products Support => GSX Support FSX/P3D => Topic started by: JariJr on August 30, 2016, 09:20:02 pm
-
Ok, I already checked old posts about this topic but this is driving me nuts. I've never had any problem with GSX before and now, regardless the aircraft OR the airport I just have no catering at all. MDPC (tropical), SKBO (VirtualCol), dozens of aerosoft airports... using the aerosoft A320\319, pmdg 772\773, ngx, md-11.. the catering just don't work anymore. And yeah, I already downloaded the last gsx installer since I reinstalled my fsx last week. And I just did now and the problem remains.
waiting for the fix.
-
Try retracing your steps. If it worked before, what had you done when it stopped?
-
Try retracing your steps. If it worked before, what had you done when it stopped?
Just reinstalled windows and flight simulator
-
So... still waiting for help
-
This has already been discussed here:
http://www.fsdreamteam.com/forum/index.php/topic,14260.0.html
The user said it was fixed applying the latest update.
-
with all respect... but I didn't think you read the post. i said I already checked the post and I just installed windows\fsx using the lastest gsx version one day ago. Didn't worked.
-
with all respect... but I didn't think you read the post.
I read the post but, since this cannot possibly happening if you have everything updated, and the only ones that ever reported it before said it WAS fixed with the latest updates, then the only possible conclusion is that you haven't installed the latest version.
Maybe you downloaded it, but you have installed an older installer you downloaded in the past from the same folder, it's easy to get confused when you have several files with very similar names in the same folder, with (1), (2) appended to them.
If you are ABSOLUTELY sure you ARE installing the current GSX full installer, then it's possible you might have some done some kind of mistake either customizing your airports, or customizing your planes, for example by setting doors to the wrong height, which would exclude all possible catering vehicles, which are chosen depending on the service doors height.
To revert all the customization to default, remove the following folder:
%APPDATA%\Virtuali
Then reinstall GSX.
-
with all respect... but I didn't think you read the post.
If you are ABSOLUTELY sure you ARE installing the current GSX full installer, then it's possible you might have some done some kind of mistake either customizing your airports, or customizing your planes, for example by setting doors to the wrong height, which would exclude all possible catering vehicles, which are chosen depending on the service doors height.
Then reinstall GSX.
EDIT
Still not working. Aerosoft Airbus \ pmdg ngx\777 and md11, 3x tropicalsim and 4x latinvfr scenery tested. The only "modification" I have are the sceneries and nothing else. Also i'm using the default aircraft's liveries. *NOW* I did a clean install and the same problem remains. Like I said before, 2 days ago I reinstalled windows and fsx (from scratch) and I ALWAYS download the lastest installer from the website.
EDIT 2
I somehow "fixed" this issue going to gsx menu, customize aircraft and set the default option, I had to do this for every aircraft and again, with default liveries, even the airac is not installed yet.
-
I somehow "fixed" this issue going to gsx menu, customize aircraft and set the default option
Which confirms what I suspected to be one of the two possible reasons:
then it's possible you might have some done some kind of mistake either customizing your airports, or customizing your planes
Maybe you downloaded a custom file made for the Aerosoft A320, I do recall they had some files on their forum, which were made before we added to the GSX default database, so they might be made obsolete by more recent GSX updates.
If you want to reset all your planes to default, you can do it faster by removing their folders from this folder:
%APPDATA%\Virtuali\Airplanes
-
Try adjusting the gate size. If its too big it wont work. I had this problem with the PMDG MD11 and works fine now.
after reinstalling everything twice..... >:( some how the new install changes some of the gate sizes.
-
I have the same message in the FSLabs Airbus. What size gate should I set to allow for catering? I have the latest GSX installer.
-
There are no catering vehicles in GSX that are locked by the gate radius. Some GSX vehicles are (some Pushback trucks), but none of the catering vehicles is linked to the gate radius so, changing it will not have any effect on the choice of the vehicle used for catering.
They are ONLY dependent on the airplane service doors heights so, the only possible reason why you don't see a catering vehicle, is that you configured a plane wrongly, not setting the service door height correctly.
However, if you set it too low, for example, you should *at least* see a MiniVan, which is the vehicle used in case the service doors height is very low.
So, the only possible reason I see you would see a message about "no catering vehicles", is that you configured the service door too *high* instead, higher than the highest limit for the larger catering vehicle ( the Scania CT-8000 used for the A380 ), which is about 8 meters.
Is the airplane you used is already internally supported by GSX, it should be enough to use the "Reset" button in the airplane configuration page, to restore the configuration to the one that comes with GSX.
-
I have not touched the configuration. I was sitting at the gate, and requested catering and the message said not available.
-
I have not touched the configuration. I was sitting at the gate, and requested catering and the message said not available.
As I've said, to be sure of this, use the RESET option in the airplane configuration editor (which will also TELL you from which source GSX is taking the configuration from), to restore the configuration as it comes with GSX.
In addition to that, check also your airplane folder (the one under Simobjects\Airplanes\AIRPLANE_NAME), to NOT have a GSX.CFG, one that you might have downloaded in the past and forgotten about. The "RESET" option won't remove this, because it's a location where *developers* are supposed to place an eventual GSX configuration file, so the Reset option will not remove it.
Check both things, and "Restart Couatl".
Also, another possible reason why you would see such message, is that you are missing the objects, because you haven't installed GSX using the latest FULL installer, which was mandatory with the June 1st update.
-
ok now i'm getting really mad... I spent my last day just "reseting" all the aircraft configs but now, every different airport I use I have to reset the config AGAIN... even the default ones. If I want to use the 738ngx, I have to reset the plane config every time I fly a in a different place and about the "...is that you are missing the objects, because you haven't installed GSX using the latest FULL installer" well, like I said before, I always used the latest installer downloaded from fsdt site.
-
ok now i'm getting really mad... I spent my last day just "reseting" all the aircraft configs
I'm sorry, but you are not resetting anything. Once the file for an airplane is removed, IT IS removed, and it cannot reappear by itself unless, of course, you go *back* in the GSX airplane editor, change something and press Save.
If you press Reset over a configuration that is already listed in the GSX airplane editor as using the internal GSX database, the Reset button is not doing ANYTHING.
-
Hello, I got exactly same issue with him
I tried format OS, remove %APPDATA%\Roaming\Virtuali folder before reinstall
I got same result
But today, I found something can be debugged with this issue
1. Press ctrl + f12
2. Choose "2 - request catering service"
3. Displayed "catering service not available for this aircraft"
4. Press ctrl + f12
5. Choose "7 - customize this parking position"
6. 'GSX Customization' dialog appeared
7. Look at [Max allowed wingspan] value on current gate, for me the value was '108.0' ('108.0' value was different every airport every gate, sometime It was '72.0' and so on..)
8. Press [airplane logo icon] button is in right next
9. [Max allowed wingspan] value is set to '63.0'
10. Press [Apply] button and close dialog
11. Try again choose "2 - request catering service"
12. Displayed "Catering service requested" and catering service worked well normally
When I pressed [Apply] button on Step 9
New file has created at %APPDATA%\Roaming\Virtuali\GSX
For example, the file has named 'rkss-onagig.ini', 'rkpc-eh3kgy.ini'
[Max allowed wingspan] value has saved to
[Gate #N]
..
maxwingspan = 63.0
Firstly, I have to say I haven't any problem with GSX until installing new latest GSX Full Installer
In my opinion, [max allowed wingspan] or more some values are incorrect with their airplane on latest GSX/FSX:SE build
Please check these things devs, thx!
My test environment is
PMDG 777-300ER
FSX:Steam Edition
Windows 7 64bit
Sorry for my poor english
Best regards,
Funta[/size]
-
I've been doing the same thing to get the catering to work..... Using the PMDG MD11. FSX has been working flawlessly for months, no problems at all. GSX said there was an upgrade and have had the problem ever since the upgrade. I even redid the aircraft config in GSX and still have the same problem.
-
We probably found the problem, and I guess you were all using airports outside the US or Europe. There was a problem with the ? code which wasn't recognized anymore as a wildcard, so in those non-US and non-EU airports, there wasn't any operator left to choose.
Try the attached file, to be put into:
FSX\fsdreamteam\Couatl\Common
It should fix the issue. We cannot publish it as a Live Update right now, because we are working on a large update that cannot published as it is now.
-
The problem has been solved
Thank you ;D
Best regards,
Funta
-
Yes so far so good.
-
Having same problem.
Rest, deleted folders and re-installed. Still no ground services. In my case just on PMDG 777, apparently.
-
Rest, deleted folders and re-installed. Still no ground services. In my case just on PMDG 777, apparently.
You don't say if you tried the updated file that I've posted a couple of post above here, which according to all the others that posted after it, is supposed to fix this problem.
-
Solved indeed. Thanks Umberto
-
We probably found the problem, and I guess you were all using airports outside the US or Europe. There was a problem with the ? code which wasn't recognized anymore as a wildcard, so in those non-US and non-EU airports, there wasn't any operator left to choose.
Try the attached file, to be put into:
FSX\fsdreamteam\Couatl\Common
It should fix the issue. We cannot publish it as a Live Update right now, because we are working on a large update that cannot published as it is now.
This issue is back with the GSX beta, and I do not want to replace this file in case something in there breaks the new beta features. Is it safe to replace the latest file with this one you attached to get catering back? Thanks
-
This issue is back with the GSX beta, and I do not want to replace this file in case something in there breaks the new beta features. Is it safe to replace the latest file with this one you attached to get catering back?
This cannot be, since the line of code that fixed this issue (it was just a single line), it's of course in the Beta, along with many other fixes so no, you shouldn't replace the file.
I just tried it on a non-US/Europe airport (NZAA), and got a selection menu of two catering operators, chose one, and they vehicles arrived correctly.
As usual, when reporting a problem, you should ALWAYS include all the following:
- The airplane used. If it's not already pre-configured by GSX, indicate if you have customized it.
- The airport used. If it's not default, clearly indicate the scenery used.
- The gate used and (possibly) its parking codes.
-
This issue is back with the GSX beta, and I do not want to replace this file in case something in there breaks the new beta features. Is it safe to replace the latest file with this one you attached to get catering back?
This cannot be, since the line of code that fixed this issue (it was just a single line), it's of course in the Beta, along with many other fixes so no, you shouldn't replace the file.
I just tried it on a non-US/Europe airport (NZAA), and got a selection menu of two catering operators, chose one, and they vehicles arrived correctly.
As usual, when reporting a problem, you should ALWAYS include all the following:
- The airplane used. If it's not already pre-configured by GSX, indicate if you have customized it.
- The airport used. If it's not default, clearly indicate the scenery used.
- The gate used and (possibly) its parking codes.
I was not sure if it was just the airports I was at, or something else. Thanks I will check more airports. But at Imaginesim ZSPD and Aerosoft German Airports 2 EDDP I did not get prompts for catering options.
-
I was not sure if it was just the airports I was at, or something else. Thanks I will check more airports. But at Imaginesim ZSPD and Aerosoft German Airports 2 EDDP I did not get prompts for catering options.
And that's entirely normal and it's what is supposed to be happening: if there are no choices, and only one operator has the highest score, it wouldn't make any sense to present a menu with just one choice, so the menu is skipped.
I tested the default EDDP, and I haven't got any catering selection menu, which is correct, since the only choice with the highest score is LSG, so I got LSG automatically.
I tested the default ZSPD, and I got the catering selection menu with 3 choices: Air China, Cathai and China Southern Catering. Chose China Southern, and it arrived correctly.
The fact you used addon sceneries shouldn't matter, because the Catering vehicles don't refer to airline parking codes so, you should see the same choices.
-
I was parked at the west cargo ramp of ZSPD in Imaginesim's scenery, I do not know if there are a lot of cargo codes in the afcad cargo parking spots. I was flying Aerologic code BOX.
-
I do not know if there are a lot of cargo codes
The cargo status of a parking doesn't affect catering in the *current* version ( the Public Beta ), that are selected separately from the other vehicles.
I was flying Aerologic code BOX.
Your own airline code never had any effect in the choice of the operator, let alone the catering vehicle. It only affects the choice of the ULD livery.
I'm not not even sure now what your problem is. Are you still getting the "Catering service not available for this aircraft" ?