Flytampa Dubai Rebooted problem with GSX

[jmnc747]

Hello,
I think this is my first post in this forum because I`ve never had problems with this product since I bought it a long time ago. But after buying the pmdg 777 I started to fly at different places such as Dubai. When I was preparing my flight and selected "boarding" option in gsx menu the whole gsx vehicles and couatl menu dissapeared. I´ve tested with other aircrafts and the problem persists. I´ve tried to reinstall GSX and run couatl as administrator but no luck on that. Note: this only occurs at Flytampa Dubai, and just occurs after selecting "boarding", before that all works like catering and refueling options.

Thanks,

João Marcelo

[virtuali]

First, try to enable logging in the GSX Settings, then restart FSX and try that operation again. After the Couatl menu disappears, exit from FSX and post both your Couatl.LOG and Couatl.ERR (if you have it) files that have been generated in the %APPDATA%\Virtuali folder.

And, does it happen at all gates ?

[jmnc747]

Can you explain me how to loggin in Gsx menu? I really don´t know how to do it. And yes it happens at all gates.
Thanks

[virtuali]

Can you explain me how to loggin in Gsx menu? I really don´t know how to do it. And yes it happens at all gates.

There's a Troubleshooting section in the GSX Settings menu that have options to enable logging.

[jmnc747]

Here is the Couatl.ERR

couatl v2.0 (build 2307)
panic log started on Sun Apr 15 11:08:24 2012
SimConnect exception: <unknown error>

couatl v2.0 (build 2315)
panic log started on Wed Jul 18 15:40:46 2012
RuntimeError: Deadlock: the last runnable tasklet cannot be blocked.

couatl v2.0 (build 2315)
panic log started on Sat Aug 25 10:58:34 2012
Traceback (most recent call last):
  File "couatl\GSX\assistanceServices\pushBack.py", line 432, in moveTruck
  File ".\contextlib.py", line 33, in __exit__
  File "couatl\common\engineNoiseEmitter.py", line 56, in running
  File "couatl\GSX\assistanceServices\pushBack.py", line 432, in moveTruck
  File "couatl\common\simObjectMoverIK.py", line 272, in run
  File "couatl\common\simObjectMoverIK.py", line 46, in smoothPath
AttributeError: 'NoneType' object has no attribute 'frontWheels'

couatl v2.0 (build 2315)
panic log started on Fri Dec 07 13:43:02 2012
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 67, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\catering.py", line 191, in do
  File "couatl\GSX\assistanceServices\baseAssistanceVehicle.py", line 208, in do
  File ".\contextlib.py", line 33, in __exit__
  File "couatl\common\engineNoiseEmitter.py", line 56, in running
  File "couatl\GSX\assistanceServices\baseAssistanceVehicle.py", line 205, in do
  File "couatl\common\simObjectMoverIK.py", line 272, in run
  File "couatl\common\simObjectMoverIK.py", line 46, in smoothPath
AttributeError: 'NoneType' object has no attribute 'frontWheels'

couatl v2.0 (build 2348)
panic log started on Sun Jul 28 14:48:40 2013
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 67, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\catering.py", line 191, in do
  File "couatl\GSX\assistanceServices\baseAssistanceVehicle.py", line 208, in do
  File ".\contextlib.py", line 33, in __exit__
  File "couatl\common\engineNoiseEmitter.py", line 56, in running
  File "couatl\GSX\assistanceServices\baseAssistanceVehicle.py", line 205, in do
  File "couatl\common\simObjectMoverIK.py", line 272, in run
  File "couatl\common\simObjectMoverIK.py", line 46, in smoothPath
AttributeError: 'NoneType' object has no attribute 'frontWheels'


And the Couatl.LOG

couatl v2.0 (build 2354)
log started on Mon Sep 16 19:03:13 2013

connecting to SimConnect...
connected to FSX
bglmanx non ready yet, waiting.
connected to bglmanx
Loading addons
requesting AddOn list to bglmanx
bglmanx list contains 20 AddOn(s)
Loading addon OHareX
Addon OHareX not installed or missing one or more files, skipping
Loading addon KDFW
Addon KDFW not installed or missing one or more files, skipping
Loading addon LSGG
Addon LSGG not installed or missing one or more files, skipping
Loading addon GSX
Initializing audio...
Available devices:
  Generic Software on Alto-falantes (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e20416c746f2d66616c616e74657320285265616c74656b204869676820446566696e6974696f6e20417564696f29)
  Generic Software on Realtek Digital Output(Optical) (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e205265616c74656b204469676974616c204f7574707574284f70746963616c2920285265616c74656b204869676820446566696e6974696f6e20417564696f29)
  Generic Software on Realtek Digital Output (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e205265616c74656b204469676974616c204f757470757420285265616c74656b204869676820446566696e6974696f6e20417564696f29)
Created OpenAL device: Generic Software on Alto-falantes (Realtek High Definition Audio)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 44100
   Refresh: 40
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_EFX

Context info:
   Vendor: Creative Labs Inc.
   Version: 1.1
   Renderer: Software
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE

Using EFX 1.0 extension, with 1 auxiliary send(s)
Using EAX reverb
Current directory is C:/FSX
Looking for scenery.cfg in C:/ProgramData/Microsoft/FSX/scenery.cfg
  using Scenery/World/scenery (layer 1)
  using Scenery/BASE/scenery (layer 2)
  using Scenery/0000/scenery (layer 3)
  using Scenery/0001/scenery (layer 4)
  using Scenery/0002/scenery (layer 5)
  using Scenery/0003/scenery (layer 6)
  using Scenery/0004/scenery (layer 7)
  using Scenery/0005/scenery (layer
  using Scenery/0006/scenery (layer 9)
  using Scenery/0007/scenery (layer 10)
  using Scenery/0100/scenery (layer 11)
  using Scenery/0101/scenery (layer 12)
  using Scenery/0102/scenery (layer 13)
  using Scenery/0103/scenery (layer 14)
  using Scenery/0104/scenery (layer 15)
  using Scenery/0105/scenery (layer 16)
  using Scenery/0106/scenery (layer 17)
  using Scenery/0107/scenery (layer 18)
  using Scenery/0200/scenery (layer 19)
  using Scenery/0201/scenery (layer 20)
  using Scenery/0202/scenery (layer 21)
  using Scenery/0203/scenery (layer 22)
  using Scenery/0204/scenery (layer 23)
  using Scenery/0205/scenery (layer 24)
  using Scenery/0206/scenery (layer 25)
  using Scenery/0207/scenery (layer 26)
  using Scenery/0300/scenery (layer 27)
  using Scenery/0301/scenery (layer 28)
  using Scenery/0302/scenery (layer 29)
  using Scenery/0303/scenery (layer 30)
  using Scenery/0304/scenery (layer 31)
  using Scenery/0305/scenery (layer 32)
  using Scenery/0306/scenery (layer 33)
  using Scenery/0307/scenery (layer 34)
  using Scenery/0400/scenery (layer 35)
  using Scenery/0401/scenery (layer 36)
  using Scenery/0402/scenery (layer 37)
  using Scenery/0403/scenery (layer 38)
  using Scenery/0404/scenery (layer 39)
  using Scenery/0405/scenery (layer 40)
  using Scenery/0406/scenery (layer 41)
  using Scenery/0407/scenery (layer 42)
  using Scenery/0500/scenery (layer 43)
  using Scenery/0501/scenery (layer 44)
  using Scenery/0502/scenery (layer 45)
  using Scenery/0503/scenery (layer 46)
  using Scenery/0504/scenery (layer 47)
  using Scenery/0505/scenery (layer 48)
  using Scenery/0506/scenery (layer 49)
  using Scenery/0507/scenery (layer 50)
  using Scenery/0600/scenery (layer 51)
  using Scenery/0601/scenery (layer 52)
  using Scenery/0602/scenery (layer 53)
  using Scenery/0603/scenery (layer 54)
  using Scenery/0604/scenery (layer 55)
  using Scenery/0605/scenery (layer 56)
  using Scenery/0606/scenery (layer 57)
  using Scenery/0607/scenery (layer 58)
  using Scenery/0700/scenery (layer 59)
  using Scenery/0701/scenery (layer 60)
  using Scenery/0702/scenery (layer 61)
  using Scenery/0703/scenery (layer 62)
  using Scenery/0704/scenery (layer 63)
  using Scenery/0705/scenery (layer 64)
  using Scenery/0706/scenery (layer 65)
  using Scenery/0707/scenery (layer 66)
  using Scenery/0800/scenery (layer 67)
  using Scenery/0801/scenery (layer 68)
  using Scenery/0802/scenery (layer 69)
  using Scenery/0803/scenery (layer 70)
  using Scenery/0804/scenery (layer 71)
  using Scenery/0805/scenery (layer 72)
  using Scenery/0806/scenery (layer 73)
  using Scenery/0807/scenery (layer 74)
  using Scenery/0900/scenery (layer 75)
  using Scenery/0901/scenery (layer 76)
  using Scenery/0902/scenery (layer 77)
  using Scenery/0903/scenery (layer 78)
  using Scenery/0904/scenery (layer 79)
  using Scenery/0905/scenery (layer 80)
  using Scenery/0906/scenery (layer 81)
  using Scenery/0907/scenery (layer 82)
  using Scenery/1000/scenery (layer 83)
  using Scenery/1001/scenery (layer 84)
  using Scenery/1002/scenery (layer 85)
  using Scenery/1003/scenery (layer 86)
  using Scenery/1004/scenery (layer 87)
  using Scenery/1005/scenery (layer 88)
  using Scenery/1006/scenery (layer 89)
  using Scenery/1007/scenery (layer 90)
  using Scenery/1100/scenery (layer 91)
  using Scenery/1101/scenery (layer 92)
  using Scenery/1102/scenery (layer 93)
  using Scenery/1103/scenery (layer 94)
  using Scenery/1104/scenery (layer 95)
  using Scenery/1105/scenery (layer 96)
  using Scenery/1106/scenery (layer 97)
  using Scenery/1107/scenery (layer 98)
  using Scenery/AFRI/scenery (layer 99)
  using Scenery/ASIA/scenery (layer 100)
  using Scenery/AUST/scenery (layer 101)
  using Scenery/EURE/scenery (layer 102)
  using Scenery/EURW/scenery (layer 103)
  using Scenery/NAMC/scenery (layer 104)
  using Scenery/NAME/scenery (layer 105)
  using Scenery/NAMW/scenery (layer 106)
  using Scenery/OCEN/scenery (layer 107)
  using Scenery/SAME/scenery (layer 108)
  using Scenery/Cities/Oshkosh/scenery (layer 109)
  using Scenery/Cities/StMaarten/scenery (layer 110)
  using Scenery/Cities/Rio/scenery (layer 111)
  using Scenery/Cities/LasVegas/scenery (layer 112)
  using Scenery/Global/scenery (layer 113)
  using Scenery/Props/scenery (layer 114)
  using Addon Scenery/scenery (layer 115)
  using Addon Scenery/SP X 12/scenery (layer 116)
  using Addon Scenery/SBUL/scenery (layer 117)
  using Addon Scenery/SBSVX10/scenery (layer 118)
  using Addon Scenery/SBSP Congonhas RGons In Memoriam/scenery (layer 119)
  using Addon Scenery/SBPAX10_A/scenery (layer 120)
  using Addon Scenery/SBNT_2012/scenery (layer 121)
  using Addon Scenery/SBLO/scenery (layer 122)
  using Addon Scenery/SBGRX12/scenery (layer 123)
  using Addon Scenery/SBGL2012/scenery (layer 124)
  using Addon Scenery/SBCY/scenery (layer 125)
  using Addon Scenery/SBCTX10_V3/scenery (layer 126)
  using Addon Scenery/SBCN - Caldas Novas (Zaza v1.0)/scenery (layer 127)
  using Addon Scenery/SBCFX10/scenery (layer 128)
  using Addon Scenery/SBBRX11/scenery (layer 129)
  using Addon Scenery/SAEZx/scenery (layer 130)
  using Addon Scenery/Rota_Rio_SPaulo/scenery (layer 131)
  using Addon Scenery/MeshTerrain_Rio_SP/scenery (layer 132)
  using Addon Scenery/Mesh/scenery (layer 133)
  using Addon Scenery/MegaRiodeJaneiroX/scenery (layer 134)
  using Addon Scenery/Luziania/scenery (layer 135)
  using Addon Scenery/brasiliavfr/scenery (layer 136)
  using Addon Scenery/up to brasiliavfr/scenery (layer 137)
  using Addon Scenery/Latin VFR Cayman Islands X/scenery (layer 139)
  using Addon Scenery/FlyTampa-Montreal/scenery (layer 140)
  using Addon Scenery/FlyTampa-Grenadines/scenery (layer 141)
  using ORBX/FTX_OLC/OLC_AA/scenery (layer 151)
  using ORBX/FTX_OLC/OLC_EU1/scenery (layer 152)
  using ORBX/FTX_AU/FTXAA_ORBXLIBS/scenery (layer 153)
  using Addon Scenery/SBRFX10/scenery (layer 138)
  using Addon Scenery/KMIA - Miami 2.0(LatinVFR)/scenery (layer 142)
  using C:/FSX/Addon Scenery/FlyTampa-Dubai/scenery (layer 143)
  using Addon Scenery/LIME_Orio/scenery (layer 144)
  using Addon Scenery/Old Doha Intl Airport (OTBD)/scenery (layer 146)
  using Aerosoft/Mega Airport London Heathrow/scenery (layer 145)
  using Aerosoft/Mega Airport Paris CDG Ground/scenery (layer 147)
  using Aerosoft/Mega Airport Paris CDG SC/scenery (layer 148)
  using Addon Scenery/LatinVFR/Santiago_SCEL/scenery (layer 149)
  using Addon Scenery/SBKP/scenery (layer 150)
  using Flightbeam/KSFO/scenery (layer 154)
  using C:/FSX/aerosoft/Mega Airport Frankfurt_LC/scenery (layer 155)
  using C:/FSX/aerosoft/Mega Airport Frankfurt/scenery (layer 156)
  using C:/FSX/aerosoft/German Airports 2/scenery (layer 157)
  using C:/FSX/aerosoft/Afd/scenery (layer 158)
Airport cache loaded
Addon GSX loaded
Loading addon HAWAII1
Addon HAWAII1 not installed or missing one or more files, skipping
Loading addon HAWAII2
Addon HAWAII2 not installed or missing one or more files, skipping
Loading addon PHNL
Addon PHNL not installed or missing one or more files, skipping
Loading addon JFK
Addon JFK not installed or missing one or more files, skipping
Loading addon JFK2
Addon JFK2 not installed or missing one or more files, skipping
Loading addon KFLL
Addon KFLL not installed or missing one or more files, skipping
Loading addon KLAS
Addon KLAS not installed or missing one or more files, skipping
Loading addon KLAX
Addon KLAX not installed or missing one or more files, skipping
Loading addon ParkMe
Addon ParkMe loaded
Loading addon CYVR
Addon CYVR not installed or missing one or more files, skipping
Loading addon XPOI
Addon XPOI not installed or missing one or more files, skipping
Loading addon ZurichX
Addon ZurichX not installed or missing one or more files, skipping
Loading addon ENBR
Addon ENBR not installed or missing one or more files, skipping
Loading addon KSFO
Addon KSFO not installed or missing one or more files, skipping
Loading addon KPHX
Addon KPHX not installed or missing one or more files, skipping
Loading addon KIAD
Addon KIAD not installed or missing one or more files, skipping
Starting system monitors
Current locale is Portuguese_Brazil.1252
SharedMemInterface connected
Loading aircraft data from Airplanes\Aerosoft Airbus X A321 Extended IAE
intelliscene.cfg provides aircraft data with priority 1
aircraftDb.py provides aircraft data with priority 2
Using aircraft data from aircraftDb.py
Found gsx.cfg file at C:\Users\João\AppData\Roaming\Virtuali\Airplanes\Aerosoft Airbus X A321 Extended IAE\gsx.cfg
Loading airport OMDB from C:/FSX/Addon Scenery/FlyTampa-Dubai/scenery/OMDB_ADEX_FLYTAMPA.BGL
Loading user customizations from C:\Users\João\AppData\Roaming\Virtuali\GSX\omdb-c4hwz1.ini

[virtuali]

Here is the Couatl.ERR

couatl v2.0 (build 2348)
panic log started on Sun Jul 28 14:48:40 2013

It doesn't show any errors happened after July 28 so, it's not relevant now.

Found gsx.cfg file at C:\Users\João\AppData\Roaming\Virtuali\Airplanes\Aerosoft Airbus X A321 Extended IAE\gsx.cfg
Loading airport OMDB from C:/FSX/Addon Scenery/FlyTampa-Dubai/scenery/OMDB_ADEX_FLYTAMPA.BGL
Loading user customizations from C:\Users\João\AppData\Roaming\Virtuali\GSX\omdb-c4hwz1.ini

You are using a custom config both for the airplane and the scenery, which makes it a bit complex to troubleshoot.

Could you try with a default airplane first, and then by moving in a different folder the C:\Users\João\AppData\Roaming\Virtuali\GSX\omdb-c4hwz1.ini, so we'll know if the problem is caused by a problem with those files ? Make each test separately.

[jmnc747]

I´ve just tested and I think the problem is with the omdb config file of the gsx that you recommended moving away. But I Couldn´t solve the problem since I excluded the omdb-c4hwz1.ini and after that all worked ok but the vehicles were all in wrong position, like for example stairs when I had a gate. Then created another config in gsx airport costumization option, but after restarting fsx the problem persists.

[virtuali]

the vehicles were all in wrong position, like for example stairs when I had a gate.

That's not a "wrong position" issue. Is due to the fact that FlyTampa doesn't do proper FSX jetways, so they can't be detected automatically. You don't need to move anything, just select the "Parking has a jetway" on all parkings that have one.

It's likely your issue has been caused by moving vehicles in the wrong spot (can't say without looking your .ini file), but you don't need to do that do fix the static jetways issue.

[jmnc747]

Yeah I know I think I expressed myself incorrectly. What I was Trying to say is that after I selected "parking has a jetway " and restarded FSX the problem continued to occcur. But when I don´t modificate the airport in the gsx menu it all works like a charm.