GSX Crashes After Requesting Boarding AFTER having completed Catering Service

[dabw9]

Hello FsDreamTeam Support Team and Staff!

I am confronted with a very frustrating dilemma!! Previously, after not playing for a few days, when doing CTRL + F12, I would see the menu, and in the addons tab, I could see 'couatl powered products', however if I requested a service such as boarding from the GSX Menu, GSX would just crash without warning. Following that, I never see 'Handling by...', nor am I able to launch GSX using CTRL + F12 again, nor can I see 'couatl powered products' after that, unless I quit FSX, only to be met with the same issues/cycle if relaunching it again. Now after doing a system restore back to a certain point in time, I can only request one service and I get the 'handing by...' message in green and that service works correctly, however when I request another service GSX crashes the same way I described above.

Please help!! On my one day off, with adequate time to play, I can't without GSX D: It's a must have add-on!

Thanks in advance and any help whatsoever is much appreciated. Thanks again.

[virtuali]

When you have the Couatl menu still visible, try to enable Logging in the Troubleshooting section of the GSX Settings menu. Exit from FSX and then restart it, then repeat the operation that made it crash, then go into this folder:

%APPDATA%\Virtuali

and post both the Couatl.LOG and Couatl.ERR files that should have been create in that folder.

[dabw9]

Thanks for the quick reply!

Here is my Couatl.err:

couatl v2.0 (build 2337)
panic log started on Mon Feb 25 17:01:56 2013
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 67, in executeDoFuncToCompletion
  File "couatl\GSX\assistanceServices\__init__.py", line 355, in do
  File "couatl\GSX\assistanceServices\baggageLoader.py", line 100, in attachToTrain
  File "couatl\common\criticalsection.py", line 23, in _synchronized
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 61, in materialize
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 95, in setWagonPayload
  File "couatl\GSX\assistanceServices\baggageTrain.py", line 371, in setWagonPayload
AttributeError: 'NoneType' object has no attribute 'createULDObject'

couatl v2.0 (build 2348)
panic log started on Thu Jun 13 10:03:24 2013
Traceback (most recent call last):
  File "couatl\common\fsm.py", line 61, in switchToState
  File "couatl\GSX\assistanceServices\baggageLoader.py", line 145, in enter
AttributeError: 'NoneType' object has no attribute 'latLon'

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:54:20 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:54:47 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:55:01 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:55:02 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:55:08 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:56:08 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:56:10 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:56:12 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:56:13 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:56:20 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:56:22 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:58:01 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:58:45 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:59:16 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:59:26 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:59:27 2013
TaskletExit: ()

couatl v2.0 (build 2348)
panic log started on Sun Aug 11 13:59:29 2013
TaskletExit: ()

[dabw9]

And here is my couatl.log:

couatl v2.0 (build 2348)
log started on Thu Sep 19 21:40:42 2013

connecting to SimConnect...
connected to FSX
connected to bglmanx
Loading addons
requesting AddOn list to bglmanx
bglmanx list contains 20 AddOn(s)
Loading addon OHareX
Addon OHareX not installed or missing one or more files, skipping
Loading addon KDFW
Addon KDFW not installed or missing one or more files, skipping
Loading addon LSGG
Addon LSGG not installed or missing one or more files, skipping
Loading addon GSX
Initializing audio...
Available devices:
  Generic Software on Speakers (Realtek High Definition Audio) (47656e6572696320536f667477617265206f6e20537065616b65727320285265616c74656b204869676820446566696e6974696f6e20417564696f29)
Created OpenAL device: Generic Software on Speakers (Realtek High Definition Audio)

Device info:
   Major version: 1
   Minor version: 1
   Frequency: 44100
   Refresh: 40
   Sync: 0
   Mono sources: 255
   Stereo sources: 1
   Extensions: ALC_ENUMERATE_ALL_EXT ALC_ENUMERATION_EXT ALC_EXT_CAPTURE ALC_EXT_EFX

Context info:
   Vendor: Creative Labs Inc.
   Version: 1.1
   Renderer: Software
   Extensions: EAX EAX2.0 EAX3.0 EAX4.0 EAX5.0 EAX3.0EMULATED EAX4.0EMULATED AL_EXT_OFFSET AL_EXT_LINEAR_DISTANCE AL_EXT_EXPONENT_DISTANCE

Using EFX 1.0 extension, with 1 auxiliary send(s)
Using EAX reverb
Current directory is C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X
Looking for scenery.cfg in C:/ProgramData/Microsoft/FSX/scenery.cfg
  using Scenery/World (layer 1)
  using Scenery/BASE (layer 2)
  using Scenery/0000 (layer 3)
  using Scenery/0001 (layer 4)
  using Scenery/0002 (layer 5)
  using Scenery/0003 (layer 6)
  using Scenery/0004 (layer 7)
  using Scenery/0005 (layer
  using Scenery/0006 (layer 9)
  using Scenery/0007 (layer 10)
  using Scenery/0100 (layer 11)
  using Scenery/0101 (layer 12)
  using Scenery/0102 (layer 13)
  using Scenery/0103 (layer 14)
  using Scenery/0104 (layer 15)
  using Scenery/0105 (layer 16)
  using Scenery/0106 (layer 17)
  using Scenery/0107 (layer 18)
  using Scenery/0200 (layer 19)
  using Scenery/0201 (layer 20)
  using Scenery/0202 (layer 21)
  using Scenery/0203 (layer 22)
  using Scenery/0204 (layer 23)
  using Scenery/0205 (layer 24)
  using Scenery/0206 (layer 25)
  using Scenery/0207 (layer 26)
  using Scenery/0300 (layer 27)
  using Scenery/0301 (layer 28)
  using Scenery/0302 (layer 29)
  using Scenery/0303 (layer 30)
  using Scenery/0304 (layer 31)
  using Scenery/0305 (layer 32)
  using Scenery/0306 (layer 33)
  using Scenery/0307 (layer 34)
  using Scenery/0400 (layer 35)
  using Scenery/0401 (layer 36)
  using Scenery/0402 (layer 37)
  using Scenery/0403 (layer 38)
  using Scenery/0404 (layer 39)
  using Scenery/0405 (layer 40)
  using Scenery/0406 (layer 41)
  using Scenery/0407 (layer 42)
  using Scenery/0500 (layer 43)
  using Scenery/0501 (layer 44)
  using Scenery/0502 (layer 45)
  using Scenery/0503 (layer 46)
  using Scenery/0504 (layer 47)
  using Scenery/0505 (layer 48)
  using Scenery/0506 (layer 49)
  using Scenery/0507 (layer 50)
  using Scenery/0600 (layer 51)
  using Scenery/0601 (layer 52)
  using Scenery/0602 (layer 53)
  using Scenery/0603 (layer 54)
  using Scenery/0604 (layer 55)
  using Scenery/0605 (layer 56)
  using Scenery/0606 (layer 57)
  using Scenery/0607 (layer 58)
  using Scenery/0700 (layer 59)
  using Scenery/0701 (layer 60)
  using Scenery/0702 (layer 61)
  using Scenery/0703 (layer 62)
  using Scenery/0704 (layer 63)
  using Scenery/0705 (layer 64)
  using Scenery/0706 (layer 65)
  using Scenery/0707 (layer 66)
  using Scenery/0800 (layer 67)
  using Scenery/0801 (layer 68)
  using Scenery/0802 (layer 69)
  using Scenery/0803 (layer 70)
  using Scenery/0804 (layer 71)
  using Scenery/0805 (layer 72)
  using Scenery/0806 (layer 73)
  using Scenery/0807 (layer 74)
  using Scenery/0900 (layer 75)
  using Scenery/0901 (layer 76)
  using Scenery/0902 (layer 77)
  using Scenery/0903 (layer 78)
  using Scenery/0904 (layer 79)
  using Scenery/0905 (layer 80)
  using Scenery/0906 (layer 81)
  using Scenery/0907 (layer 82)
  using Scenery/1000 (layer 83)
  using Scenery/1001 (layer 84)
  using Scenery/1002 (layer 85)
  using Scenery/1003 (layer 86)
  using Scenery/1004 (layer 87)
  using Scenery/1005 (layer 88)
  using Scenery/1006 (layer 89)
  using Scenery/1007 (layer 90)
  using Scenery/1100 (layer 91)
  using Scenery/1101 (layer 92)
  using Scenery/1102 (layer 93)
  using Scenery/1103 (layer 94)
  using Scenery/1104 (layer 95)
  using Scenery/1105 (layer 96)
  using Scenery/1106 (layer 97)
  using Scenery/1107 (layer 98)
  using Scenery/AFRI (layer 99)
  using Scenery/ASIA (layer 100)
  using Scenery/AUST (layer 101)
  using Scenery/EURE (layer 102)
  using Scenery/EURW (layer 103)
  using Scenery/NAMC (layer 104)
  using Scenery/NAME (layer 105)
  using Scenery/NAMW (layer 106)
  using Scenery/OCEN (layer 107)
  using Scenery/SAME (layer 108)
  using Scenery/Cities/Oshkosh (layer 109)
  using Scenery/Cities/StMaarten (layer 110)
  using Scenery/Cities/Rio (layer 111)
  using Scenery/Cities/LasVegas (layer 112)
  using Scenery/Global (layer 113)
  using Scenery/Props (layer 114)
  using Addon Scenery (layer 115)
  using Scenery/Cities/Reno (layer 116)
  using Scenery/Cities/Istanbul (layer 117)
  using Scenery/Cities/Longleat (layer 118)
  using Scenery/Cities/Berlin (layer 119)
  using Scenery/Cities/Edwards_AFB (layer 120)
  using Aerosoft/Mallorca X SC (layer 122)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/Addon Scenery/FlyTampa-Dubai/ (layer 123)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/Addon Scenery/FlyTampa-Maarten/ (layer 124)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 Common Library (layer 125)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 London City Xtreme (layer 126)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 Stansted xtreme/ (layer 127)
  using Addon Scenery/AeroFiles - Billund Airport 2010 (layer 128)
  using aerosoft/Ibiza X GROUND (layer 129)
  using aerosoft/Ibiza X SC (layer 130)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 Gatwick Xtreme (layer 132)
  using Aerosoft/Mega Airport Paris CDG Ground (layer 134)
  using Aerosoft/Mega Airport Paris CDG SC (layer 135)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/aerosoft/Gibraltar X/1_GIB_FSX_Terrain (layer 136)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/aerosoft/Gibraltar X/1_GIB_FSX_Airport (layer 137)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X//UK2000 scenery/UK2000 Manchester Xtreme (layer 139)
  using Sim-Giants/GC-GCLP/Gclp (layer 140)
  using Sim-Giants/GC-GCLP/Gclp-LC (layer 141)
  using Aerosoft/Santorini X (layer 156)
  using aerosoft/Heraklion X/Heraklion X_3_LC (layer 162)
  using aerosoft/Heraklion X/Heraklion X_2_Scenery (layer 163)
  using aerosoft/Heraklion X/Heraklion X_1 (layer 164)
  using aerosoft/Kos X (layer 166)
  using aerosoft/Corfu X (layer 167)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/Addon Scenery/FlyTampa-Athens_LC/ (layer 168)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/Addon Scenery/FlyTampa-Athens/ (layer 169)
  using aerosoft/Mega Airport Duesseldorf/EDDL_2013_SC (layer 170)
  using aerosoft/Madeira X (layer 171)
  using aerosoft/Mega Airport Oslo X (layer 173)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/aerosoft/Antalya X (layer 180)
  using aerosoft/29Palms - Skiathos X (layer 181)
  using Addon Scenery/EKOD_Odense (layer 182)
  using Addon Scenery/EKRN (layer 183)
  using Addon Scenery/FSDG - Oresund X (layer 184)
  IGNORING ORBX/FTX_EU/FTX_AA_EGSG (layer 186): type is 1 (should be 3)
  using ORBX/FTX_AU/FTXAA_ORBXLIBS (layer 187)
  IGNORING ORBX/FTX_OLC/OLC_AA (layer 188): type is 1 (should be 3)
  IGNORING ORBX/FTX_OLC/OLC_EU1 (layer 189): type is 1 (should be 3)
  IGNORING ORBX/FTX_OLC/OLC_NA1 (layer 190): type is 1 (should be 3)
  using Addon Scenery/Kavala (layer 191)
  using Addon Scenery/EGHH (layer 192)
  using aerosoft/Stavanger X (layer 193)
  using Aerosoft/Vaernes X/VaernesX_D/ (layer 194)
  using Aerosoft/Vaernes X/VaernesX_C/ (layer 195)
  using Aerosoft/Vaernes X/VaernesX_B/ (layer 196)
  using Aerosoft/Vaernes X/VaernesX_A/ (layer 197)
  using Addon Scenery/EKRK-ROSKILDE (layer 198)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/UK2000 scenery/UK2000 Edinburgh Xtreme (layer 199)
  using aerosoft/Mega Airport London Heathrow (layer 200)
  using ORBX/FTX_EU/FTX_AA_EGHI (layer 201)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/SimMarket/EKCH Copenhagen Kastrup X/EKCH-TERRAIN (layer 202)
  using C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/SimMarket/EKCH Copenhagen Kastrup X/EKCH-X (layer 203)
Airport cache loaded
Addon GSX loaded
Loading addon HAWAII1
Addon HAWAII1 not installed or missing one or more files, skipping
Loading addon HAWAII2
Addon HAWAII2 not installed or missing one or more files, skipping
Loading addon PHNL
Addon PHNL not installed or missing one or more files, skipping
Loading addon JFK
Addon JFK not installed or missing one or more files, skipping
Loading addon JFK2
Addon JFK2 not installed or missing one or more files, skipping
Loading addon KFLL
Addon KFLL not installed or missing one or more files, skipping
Loading addon KLAS
Addon KLAS not installed or missing one or more files, skipping
Loading addon KLAX
Addon KLAX not installed or missing one or more files, skipping
Loading addon ParkMe
Addon ParkMe not installed or missing one or more files, skipping
Loading addon CYVR
Addon CYVR not installed or missing one or more files, skipping
Loading addon XPOI
Addon XPOI not installed or missing one or more files, skipping
Loading addon ZurichX
Addon ZurichX loaded
Loading addon ENBR
Addon ENBR not installed or missing one or more files, skipping
Loading addon KSFO
Addon KSFO not installed or missing one or more files, skipping
Loading addon KPHX
Addon KPHX not installed or missing one or more files, skipping
Loading addon KIAD
Addon KIAD loaded
Starting system monitors
Current locale is Danish_Denmark.1252
SharedMemInterface connected
Loading aircraft data from Airplanes\Aerosoft Airbus X A321 Extended CFM
intelliscene.cfg provides aircraft data with priority 1
aircraftDb.py provides aircraft data with priority 2
Using aircraft data from aircraftDb.py
Loading airport EKCH from C:/Program Files (x86)/Microsoft Games/Microsoft Flight Simulator X/SimMarket/EKCH Copenhagen Kastrup X/EKCH-X/scenery/AFX_EKCH.bgl
Loading user customizations from C:\Users\Daniel\AppData\Roaming\Virtuali\GSX\ekch-nihjv8.ini

[virtuali]

Your Couat.err doesn't show any errors after August so, there aren't any recent errors on it.

Your Couatl.LOG shows you are still using an outdated version of the Couatl.exe so, the first thing should do updating that one. You can do that by either reinstalling GSX, or by downloading and installing the current Stand-Alone Addon Manager.

Also, it seems you made a  customization file for that airport. After updating everything, if the problem is still happening, try to go to another airport, perhaps one that you haven't customized.

[dabw9]

Hello Umberto!!

Thanks again for your reply! Really appreciate your time!

I initially reinstalled GSX without lack, and following that, attempted with updating the Stand-Alone Add-on manager.

I 'reset' the custom changes that I made to some of the airports that I had went ahead and ticked a few boxes, changed the type of loader etc. So far, as I'm short on time, I have only just tested out EKCH Kastrup, resetting the changes I made using the option in one of those tabs to edit the airport services configuration. Before I continue, can you confirm that just clicking 'reset' for each airport configuration menu will solve my problems, or are there further steps and precautions that I must complete.

Do you know why I got the issue after having used customised airport configurations for weeks?

And as the winter season is approaching, I would like to know whether you guys have plans to implement anti-icing entities to your product in the future, and if so, when?

Thanks in advance and let me take this opportunity to wish you a great weekend and thank you for creating such an amazing product; far better than AES!

Kind Regards,
dabw9

[virtuali]

Before I continue, can you confirm that just clicking 'reset' for each airport configuration menu will solve my problems, or are there further steps and precautions that I must complete.

Reset just removes the .INI file from the %APPDATA%\Virtuali\GSX folder. You can do it quicker by simply remove all your .INI files at once. Perhaps move them into another folder, in case you want them back.

Do you know why I got the issue after having used customised airport configurations for weeks?

Difficult to say without checking exactly what you changed.

And as the winter season is approaching, I would like to know whether you guys have plans to implement anti-icing entities to your product in the future, and if so, when?

Yes, of course they are planned. But we always put bug fixes on an higher priority than new features and, there was the big PMDG 777 release, so we worked on the new cargo loaders last week. But de-icers will come.