Author Topic: Couatl quarantined by anti-virus program  (Read 3270 times)

bcummins

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Couatl quarantined by anti-virus program
« on: March 30, 2013, 09:18:20 pm »
After a recent automatic update of couatl.exe my SystemSuite Pro 14 anti-virus program quarantined this executable as a "known bad file". Any info on this behavior?
Brian

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Re: Couatl quarantined by anti-virus program
« Reply #1 on: March 30, 2013, 09:45:53 pm »
Yes, it's a very well known problem: any antivirus product that mistakenly flags our products as being threats, is just bugged and should be configured to exclude them from scanning.

- DOWNLOAD AND INSTALL with the antivirus entirely OFF

- Uninstall the scenery. Reply YES when asked if you want to remove the Addon Manager and the Couatl Engine. Reply YES to both questions.

- TURN OFF your antivirus. Don't just exit from its interface, but turn off the real time protection. Actual wording changes between products, however, it's the option to scan every file that gets open in real time, without user intervention.

- Reinstall the scenery with the Antivirus TURNED OFF. Don't launch FSX yet.

- Configure the antivirus to exclude the following files from scanning:

YourFSXFolder\bglmanx.dll
YourFSXFolder\fsdreamteam\Couatl\couatl.exe

YourFSXFolder it's usually C:\Program Files\Microsoft Games\Microsoft Flight Simulator X, if you installed it in the default folder.

- Now you can turn the antivirus back on, and launch FSX.

- Check you are seeing BOTH the "Addon Manager" menu AND the "Couatl powered products" menu under the "Addons" menu.

The better solution, of course, is to use a more reliable antivirus, that doesn't mistakenly flag normal programs for threats, such as the free, lightweight and always updated Security Essentials from Microsoft, which doesn't require any configuration to be used with our products.

bcummins

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Re: Couatl quarantined by anti-virus program
« Reply #2 on: April 04, 2013, 07:56:34 pm »
Thanks very much for this helpful and extensive response. Much appreciated!
Brian