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Icons disappear in Central London

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IndiaBravo:
Hello,
I bought and installed the software today and mostly I'm very pleased with it but I'm encountering a very strange problem. Whenever I approach Central London 2 things happen. First all the icons disappear from view and secondly the Coati Powered Products menu disappears from the Add-Ons dropdown list in FSX although the Add-On manager remains. Coming out of Central London does not restore the icons. I am having to exit FSX completely and restart it.
As a test I placed the aircraft at London City airport to see what would happen if I started from within the area. The icons were all there when the aircraft was statiionary on the runway but as soon as it left the airport boundary they disappeared again and so did the Coati Powered Products menu.

I thought it might be because of an overload of information in a heavily built-up area so I tried it out in Central New York but it was fine there. I also tried to reduce the density of information from the menu but that didn't work either.

I hope you can shed some light on this problem.

Thank you

virtuali:

--- Quote from: IndiaBravo on March 20, 2013, 01:54:28 am ---I thought it might be because of an overload of information in a heavily built-up area so I tried it out in Central New York but it was fine there. I also tried to reduce the density of information from the menu but that didn't work either.
--- End quote ---

Have you tried to reduce the icons density before going to London ?

Also, check if you have an error log in the following location:

%APPDATA%\Virtuali\Couatl.ERR

if you have one, post its content.

IndiaBravo:
I have tried reducing the density but that did not work. I also tested it on central New York but it worked fine there. It does not seem tobe a density issue. You asked for the contents of
%APPDATA%\Virtuali\Couatl.ERR but I can't find such a location. I did a file search on my C drive for Couatl.ERR but nothing came up. Could you please let me know where it might be. Would it be in a hidden folder? I'm using Windows 7 64 Bit.

virtuali:
You should just type %APPDATA%\Virtuali on the Windows start button blank area, and that folder will come up, see if you have a Couatl.err file there.

IndiaBravo:
I did as you suggested. it took me to Appdata/Roaming/Virtuali which had the following contents:
2 folders called Airplanes and GSX which were empty and 3 files CouatlAddons.ini, Keymapping.ini and XPOI.ini.
No sign of Couatl.err.

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