No buildings at destination

[Mooze]

Hello,

Got the Vancouver Scenery + Honolulu both at the same time last month, at the bigining I had to reinstall both sceneries to get them working (no buildings) it was working for a while, noe since a week I didnt fly there, today tried to do so I had no buidlings again in both sceneries, tried to reinstall more than 5 times nut no way.

As soon as FS loads in both sceneries calt.exe crashes & in addition to this FS is blocking for a sec or 2 each 4 or 5 seconds looks like its trying to load I dont know what & this is happening only in YVR & HNL. Noting that I followed all possible solutions in this topic.

Please any help?.

Thanks
Arslan

[virtuali]

Could you please try with the file attached in this post:

http://www.fsdreamteam.com/forum/index.php?topic=7875.msg66247#msg66247

Put into the FSX\fsdreamteam\Couatl\common folder, overwriting the one with the same name that should be already there.

[Mooze]

Already tried that, absolutly no change.

Thanks
Arslan

[virtuali]

Try to enable Logging in the "Troubleshooting" page of the GSX Settings page. And check both the Couatl.log and Couatl.err files which are (hopefully) created after a crash. Then post the files here.

[Mooze]

I wish you can tell me the steps in how to do that.

Thanks.

[virtuali]

There are no "steps", just enable Logging in the "Troubleshooting" page of the "GSX Settings" page.

Then wait for a crash, and check the Couatl.log files and Couatl.err files which should have been created. The Troubleshooting page will tell you exactly where they are located on your system.

[Mooze]

Here is the log for the crash


Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   couatl.exe
  Application Version:   2.0.0.2348
  Application Timestamp:   511a6b6c
  Fault Module Name:   couatl.exe
  Fault Module Version:   2.0.0.2348
  Fault Module Timestamp:   511a6b6c
  Exception Code:   c0000005
  Exception Offset:   00002916
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1033
  Additional Information 1:   0a9e
  Additional Information 2:   0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:   0a9e
  Additional Information 4:   0a9e372d3b4ad19135b953a78882e789


Can you tell me where is this GSX Settings" page.

Thanks

[virtuali]

Here is the log for the crash

That's the Windows Event Viewer crash log, not the Couatl log.

Can you tell me where is this GSX Settings" page.

In the "Couatl powered products" menu, under the FSX "Addons" menu.

[Mooze]

I had to reinstall GSX to be able to see that menu, as soon as it loads it crashes.

.log
https://www.box.com/s/30g3gclf6x189ul001ee

.err
https://www.box.com/s/rdu46sf37menlkgsjags

[virtuali]

Your logs shows you don't have the current version of Couatl.exe. Or, more precisely, your .err file shows an error from last week with a NEWER version of the Couatl.exe that what you are running the in LOG file which is from today.

Since it's not normally possible to get an older version when reinstalling (you said you just reinstalled), since the installers automatically downloads the most current version online, the only possible explanation is that your antivirus has mistakenly blocked the download of the current version of the Couatl.exe, so you are stuck with an older version which might not work when everything else is updated.

As explained in many other threads, you should:

- Download AND install with the antivirus TURNED OFF ENTIRELY

- BEFORE launching FSX for the first time, you have to configure the antivirus to NOT scan those files:

FSX\fsdreamteam\couatl\Couatl.exe
FSX\bglmanx.dll

Or, even better, configure it to ignore the whole FSX folder.

[Mooze]

Actually, I followed all instructions that were given to other users before posting, I had unistalled completely my AV & win firewall was off when downloaded & installed.

[virtuali]

Actually, I followed all instructions that were given to other users before posting, I had unistalled completely my AV & win firewall was off when downloaded & installed.

But since the log clearly shows you are running an older build (2337), while the current one, which is the only one we have available online is 2348, there's no other explanation that either you did something wrong configuring the antivirus OR something ELSE in your system has blocked the download. Could be an anti-spyware or a firewall too.

[Mooze]

I didnt have no firewall no antivirus & no antispyware, I will try to install the latest coualt later & let you know.

Thank very much for assistance.

[virtuali]

I will try to install the latest coualt later & let you know

You said you just reinstalled GSX. This would get the latest Couatl.exe automatically, unless something is blocking the download for some reason.

[Mooze]

So what you can suggest to me?