Staircase landing is not moving

[valpilote]

Hello
I bought GSX there one week. I did the update and after landing, my staircase does not move so when my back stairs pushback stays put.
And the update does not happen automatically.

Thank you for answering me

[virtuali]

I bought GSX there one week. I did the update and after landing, my staircase does not move so when my back stairs pushback stays put.

This sentence is not very clear to understand: describe which airport, which parking, which airplane and exactly what operation you selected ( boarding/deboarding ) etc.

And the update does not happen automatically.

Yes, it does. But there are two kind of updates, minor and major. Only minor updates can be applied automatically, major updates requires to exit from FSX and install the Stand-Alone Addon Manager.

[valpilote]

I have the problem in all airports and by the time ends on deboarding.
Sorry I'm French.

thank you

[virtuali]

Sorry, I still don't understand, the stairs don't move automatically, you need to choose an operation like boarding/deboarding.

[valpilote]

you need to choose an operation like boarding/deboarding.

At the end of the transaction deboarding, my stairs are not retreat for pushback.
I hope you understand my explanation?

 Valpilote

[valpilote]

If you do not understand my explanation, I could speak French.

[virtuali]

The stairs retreats after you initiate pushback.

[valpilote]

I send a video of my problem.

[valpilote]

I hope you will fix this problem.

[virtuali]

Your video is too low resolution to read the text and understand exactly what you did and which service vehicles came, better if you remove it.

Can't you simply name which airport and which gate you were in, and what you did ? Boarding, Deboarding, Pushback, all of them ?

[valpilote]

My video is very clear (HD), for a readable text must be:-bring it into full screen
                                                                            -Put it in HD
I said again you is when deboarding, in all airport and all the doors.

[virtuali]

My video is very clear (HD), readable text.

But it's missing the information we need to check the problem, like which airport, which gate and which handling company, which is why I've asked for them, and there wasn't any need for a video to communicate that.

I'll ask it again: which airport, which gate, and which handling company was announced when you selected Deboarding ?

[valpilote]

My problem is in all airports, on all doors and parking when the deboarding ends and another begins pushback.
With all companies
Please let the video

[valpilote]

But it's missing the information we need to check the problem, like which airport, which gate and which handling company, which is why I've asked for them, and there wasn't any need for a video to communicate that.

This is all visible on the video.

[virtuali]

My problem is in all airports, on all doors and parking when the deboarding ends and another begins pushback. With all companies

Since it doesn't happen here, and nobody obviously reported it at "all airports", it must be a problem of that airport, so I'll repeat it again, the video doesn't show the only information that we need to check the problem, which is:

- Airport

- Gate

- Handling company

Please, don't reply again that it happens with all airport and I need to see the video. AS I'VE SAID, the video, even in "HD" is still too low resolution to get one of the 3 informations that I'm trying to get from you, which is the handling company, since it's not possible to understand the logo on the staircase, even in HD.