Problems with re-installing after Windows re-install

[Daniel10042000]

Hey,
i have a big problem with my ZRH X scenery after I reinstalled Windows XP.
I have my .reg and the Receipt from my order. And when I want to activate ZRH now it tells me, that an activation key is missing and that the product has been returned...
I don't know what to do
ORD, JFK and GVA worked perfectly...Hope for a solution...

[virtuali]

That's normal, you ordered 2 copies of Zurich (one using a Coupon, the other not) and you were refunded of 1 so, you need to use the Serial Number for the OTHER order. The returned one can't obviously be activated anymore.

[Daniel10042000]

Yes of course But that .reg file was the only one I could find on my old computer...so I don't have the other serial anymore...any chance to send it to my e-mail?

[virtuali]

If you lost the email receipt (that contains the Serial Number you need to reinstall) for that order, you can retrieve it yourself, see our FAQ page:

http://www.fsdreamteam.com/faq.html

I have lost my Email receipt, how can I reactivate my product ?

You can go to Esellerate support site here:

http://store.esellerate.net/support

You can retrieve your Order History, by inserting the email you used to purchased the product, then press the "E-Mail Order History" button. Having your Order, will allow to use the server-assisted Reinstall. If you want to know your Serial Number, insert your Order Number and Email, then press the "Submit" button on the Esellerate support site: this will enter inside your Order Page, with option to see your original Email Receipt, that contains also your Serial Number.

[Daniel10042000]

Thanks so much!!! Just thought, that I have to buy it once more I will never forget to backup the correct serial again