The "support guy" (me) repeated you many times the problem is clearly on your side, and your server is very likely filtering all emails from FSDT as Spam, this is out of the question. And the final proof of this is your statement of "the support stopped answering".
No, the support NEVER stopped answering, it's your ISP or Email problem that is blocking all our replies because TWICE you have been sent this email:
I sent again your key, and I sent it to myself as well, so you can see the email are sent correctly:
The email continued with a quoted copy of your email receipt that of course has been correctly received since the email server obviously works, the issue is on your side and this email contained YOUR receipt with your key, and it was sent this way, because until a certain day, you DID reply to support, so it seemed you could receive emails from us.
Could be your email server is filtering emails because of their Content ? Meaning:
- When support just replies to you, you can get the email
- When the email from support *contains* your purchase receipt, even if it's quoted, it's "recognized" by the faulty Spam detector as Spam. Yes, you said it's not in Spam, but I'm fairly sure it is, unless you somehow configure the email to immediately remove Spam instead of storing it into the Spam folder.
I don't see any other options than:
- Using a different email, possibly located on a completely different email provider instead of Gmail
- Contact support again, providing this new email, so the same emails we already sent to you TWICE containing your key can be sent there. Or, you'll notice the normal way to retrieve emails would just work on the new email.
