after doing everything written in the manual, added the exclusion from the antivirus of the addon manager folder, I discovered from the event viewer that a dll creates an abnormal crash.
here is the error:
Log Name: Application
Source: Application Error
Date: 03/27/2025 18:26:04
Event ID: 1000
Task Category: Application Crash Events
Level: Error
Keywords:
User: FIXED\napol
Computer: FIXED
Description:
Faulting application name: Couatl64_MSFS.exe, version: 5.0.0.5596, timestamp: 0x67a63b07
Invalid module name: igd12um64xe2.dll, version: 32.0.101.6252, timestamp: 0x6757b446
Exception code: 0xc0000409
Fault offset: 0x0000000000e5a1a8
Process id in error: 0x8F4
Start time of the faulting application: 0x1DB9F3D4DD742A4
Path of the faulting application: C:\Program Files (x86)\Addon Manager\couatl64\Couatl64_MSFS.exe
Path of the faulting module: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f95a802fe656bc13\igd12um64xe2.dll
Report ID: 9e12b04d-486f-4663-8641-ea372e0d597f
Full name of the faulting package:
Application ID for the faulting package:
Event XML:
<Event xmlns="
http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-03-27T17:26:04.7531497Z" />
<EventRecordID>2123</EventRecordID>
<Correlation />
<Execution ProcessID="11928" ThreadID="2400" />
<Channel>Application</Channel>
<Computer>FIXED</Computer>
<Security UserID="S-1-5-21-3020790870-608709892-1567288031-1001" />
</System>
<EventData>
<Data Name="AppName">Couatl64_MSFS.exe</Data>
<Data Name="AppVersion">5.0.0.5596</Data>
<Data Name="AppTimeStamp">67a63b07</Data>
<Data Name="ModuleName">igd12um64xe2.dll</Data>
<Data Name="ModuleVersion">32.0.101.6252</Data>
<Date Name="ModuleTimeStamp">6757b446</Data>
<Data Name="ExceptionCode">c0000409</Data>
<Data Name="FaultingOffset">0000000000e5a1a8</Data>
<Data Name="ProcessId">0x8f4</Data>
<Data Name="ProcessCreationTime">0x1db9f3d4dd742a4</Data>
<Data Name="AppPath">C:\Program Files (x86)\Addon Manager\couatl64\Couatl64_MSFS.exe</Data>
<Date Name="ModulePath">C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_f95a802fe656bc13\igd12um64xe2.dll</Data>
<Data Name="IntegratorReportId">9e12b04d-486f-4663-8641-ea372e0d597f</Data>
<Data Name="PackageFullName">
</Date>
<Data Name="PackageRelativeAppId">
</Date>
</EventData>
</Event>
what should I do? I await your reply.
