MSFS2024 Airplane crash when loading baggage addon airport Fenix

[AirHast]

Dear support Team,

when the baggage is loading at an addon airport like EDLP or EDDH for example the Fenix A320 crashes and reload directly.
The airplane wobbles then and sometimes sinks into the ground.
Its like they load too much and the Airplane overloaded.?
What can I do?

Thanks & best regards

[virtuali]

Its like they load too much and the Airplane overloaded.?

That's likely, but it's nothing related to GSX, which doesn't alter the airplane payload in any case, except when loading fuel on a default airplane (not the Fenix)

[SenseiMatty]

Its like they load too much and the Airplane overloaded.?

That's likely, but it's nothing related to GSX, which doesn't alter the airplane payload in any case, except when loading fuel on a default airplane (not the Fenix)

Try to load the aircraft instantly from the EFB options and then launch GSX services. I usually do it like this on the Fenix and I have no issues.

[AirHast]

@SenseiMatty So you have the same problem?

To load the plane instantly is no option for me.
I paid for gsx pro and want to use it correctly.
Fenix loads the data from simbrief and the issue happens just at 3rd party Airports.
There has to be a solution for this.

[virtuali]

I paid for gsx pro and want to use it correctly. Fenix loads the data from simbrief and the issue happens just at 3rd party Airports. There has to be a solution for this.

But why you keep putting GSX in the picture ? It's completely unrelated to the actual change of Payload in them airplane, it won't touch it. I'll repeat it again, the one and only thing that would affect the airplane weight related to GSX, is when you refuel an airplane that has a default Fuel system, so it IS actually refueled by GSX, so its weight and balance will change.

That's the one and only case when using GSX would have any effect on the airplane balance. However, the Fenix is NOT refueled this way by GSX, so this is not the case either.

Having confirmed this is completely unrelated to GSX, since you said this happens only on 3rd party airports ( I guess it doesn't happen on *all* of them... ), I might provide you some hint from the point of view of an airport developer instead. It's POSSIBLE that airport is sloped, and some gates might not be entirely planar.

This usually doesn't happen in real life: it would be extremely dangerous parking (and especially loading) airplanes on a slope, so aprons are usually all at the same level, even if the rest of the airport might follow some slope. However, the MSFS terraforming system is not very predictable, and it's affected by many issues and even the terrain quality so *maybe* changing weight/balance on a gate with some slope might cause the ground model to put the airplane off balance.

[SenseiMatty]

@SenseiMatty So you have the same problem?

To load the plane instantly is no option for me.
I paid for gsx pro and want to use it correctly.
Fenix loads the data from simbrief and the issue happens just at 3rd party Airports.
There has to be a solution for this.

No I don't have problems, but I've seen the Fenix bouncing some time (without GSX), so the problem might be related to the Fenix aircraft.
If you follow my suggestion you can still use GSX properly. By doing the boarding instantly the Fenix simply put all the numbers in at once, but all animations will still proceed as usual.
You just need to select Load Instantly on the EFB and then request boarding from the GSX menu.
It's the same as using the PMDG. When you load the aircraft from the Simbrief profile all numbers are inserted automatically in the CDU at once and the animations proceed as usual.

[AirHast]

After reinstalling the whole system (incl Win11) it works now.
Thanks for support!