Author Topic: [MSFS2020] Problem of settings not being reflected  (Read 847 times)

flare_alfred

  • Newbie
  • *
  • Posts: 24
[MSFS2020] Problem of settings not being reflected
« on: February 19, 2025, 04:31:05 am »
I noticed that the number of passengers boarding on GSX was different from usual.
In Simbrief, there were 20 people, but nearly 100 people boarded.
The GSX function itself was working correctly, but I remembered that I had reinstalled GSX due to a sound problem, and realized that I had not entered my Simbrief username into GSX. But in the end, even if I entered my Simbrief username, it was not reflected.

The details of the problem are below.
I also took a video.


1) I opened the GSX settings screen, entered my Simbrief username, and clicked the Apply button.
2) The GSX settings screen closed even though I had not yet clicked the OK button, and MSFS also became unable to accept any keyboard input (ESC key, etc.).
3) I waited 10 minutes and still could not do anything, so I forced MSFS to close and restarted it.
4) I started MSFS, boarded the aircraft, and then opened the GSX settings screen to check, and none of the settings changes I had made were reflected.
5) I opened the GSX settings screen, entered my Simbrief username and pressed the Apply button, but I was unable to operate MSFS either. (I couldn't enter any keys, but TrackIR was working.)
6) I waited 20 minutes, but still couldn't operate MSFS, so I used ALT+TAB to switch to the desktop and then back to MSFS.
7) I was able to operate MSFS and GSX worked, but all the settings I'd made were back to default.
8) I uninstalled GSX.
9) I reinstalled MSFS.
10) I reinstalled GSX.

I tested it, but the symptoms didn't change.
However, the GSX functions themselves are working properly, so the settings just aren't being reflected.
Please tell me what to do.

<Notes>
- The following folders have been set as exclusions in the antivirus software.
- Antivirus software was stopped when testing
- Windows 10 64bit (Japanese)
- Memory: 64GB
- SSD: 1TB free

Thank you.

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51917
    • VIRTUALI Sagl
Re: [MSFS2020] Problem of settings not being reflected
« Reply #1 on: February 24, 2025, 04:59:00 pm »
Please provide your error log because, the Apply button not turning grey after having clicked, usually indicates an error.

flare_alfred

  • Newbie
  • *
  • Posts: 24
Re: [MSFS2020] Problem of settings not being reflected
« Reply #2 on: February 25, 2025, 02:14:32 am »
Is this file ok?

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51917
    • VIRTUALI Sagl
Re: [MSFS2020] Problem of settings not being reflected
« Reply #3 on: February 26, 2025, 10:11:14 am »
You should enable logging, because the .err file might not include all information we need about the error. After enabling logging, the new file will be called Couatl.LOG instead, and be sure to take if after you opened the dialog and pressed Apply with no effect.

flare_alfred

  • Newbie
  • *
  • Posts: 24
Re: [MSFS2020] Problem of settings not being reflected
« Reply #4 on: February 26, 2025, 02:05:56 pm »
There is an option in the dialog to enable logging, but even when I turn it ON the change is not reflected so I cannot take a log.
There was no log file in the C:\Users\****\AppData\Roaming\virtuali folder.
Is there any other way to create a log file?

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51917
    • VIRTUALI Sagl
Re: [MSFS2020] Problem of settings not being reflected
« Reply #5 on: February 26, 2025, 10:31:15 pm »
The log will appear on the next restart only, and if the option is enabled, you can be sure a log file will be created. The Sticky post in this section (and the manual at Page 38) explains how to enable logging manually, without the user interface.

flare_alfred

  • Newbie
  • *
  • Posts: 24
Re: [MSFS2020] Problem of settings not being reflected
« Reply #6 on: February 27, 2025, 02:03:11 am »
I followed the instructions on page 38 of the manual, added the line logFile="couatl.log" to Couatl_MSFS.ini, and started MSFS.
However, the error shown in the attached image occurred.
I also performed a clean uninstallation of MSFS and GSX pro, then tried installing them again, but the result was the same.
How can I get the log file?

flare_alfred

  • Newbie
  • *
  • Posts: 24
Re: [MSFS2020] Problem of settings not being reflected
« Reply #7 on: February 27, 2025, 02:06:08 am »
Couatl_MSFS.ini file.

flare_alfred

  • Newbie
  • *
  • Posts: 24
Re: [MSFS2020] Problem of settings not being reflected
« Reply #8 on: March 15, 2025, 01:39:50 am »
I can't get an answer, what should I do?
Thankyou.

flare_alfred

  • Newbie
  • *
  • Posts: 24
Re: [MSFS2020] Problem of settings not being reflected
« Reply #9 on: March 16, 2025, 02:02:38 am »
How long should I wait?