GSX passengers disappear

[santarem106]

Hey everyone
I have both MSFS2020 and MSFS2024 and continue to use GSX. Everything works ok (catering, boarding, pushback, etc), HOWEVER, with the passengers, crews and pilots I am seeing a new problem: passengers come in and walk to their seat, but once they are seated they disappear. By the time I go to pushback my plane is empty, no crew no pax nobody.
I do have the latest version and this happens in both MSFS on the Fenix and PMDG airplanes.
Please advise
Thanks

[virtuali]

GSX Manual, Page 98, has a chapter dedicated to all possible reasons and known solution why passengers might disappear or miss textures.

[santarem106]

Hello and thanks for the tip. After reading page 98 I followed what it said and it still happens, the passengers disappear as soon as they sit down. Any other advice or suggestion?

[lampydude]

I'm experiencing a similar problem to you @santarem106. FS2024 SU1.

I do at least have a crew member up front, but the passengers disappear as soon as they sit down. This is on the Fenix A319, which I have had working previously.

The only thing I can think of - and I'm not sure if it's relevant to you or not. I know that when you install a new livery you have to go back to the GSX config, untick the seated passengers and then re-tick them again. I don't know if you have to do that if you change the livery to another already installed one or not? I changed from EasyJet to American and I'm wondering if that's what's thrown it.

(Interestingly, with both of those liveries, they don't show up under the A319 CFM plane - they show up as a separate Fenix A319 with both liveries available; rather than the Fenix A319 CFM which I can then choose both liveries from.)

Not sure if it's related or not?

[virtuali]

I know that when you install a new livery you have to go back to the GSX config, untick the seated passengers and then re-tick them again.

No, you don't. It's enough to enter the Config page, wait for all airplanes in the list to load, and exit. Checking/unchecking might only be required in specific case after a major airplane update, but it shouldn't happen with the Fenix.

If this happens with a specific livery, the most likely reason (if the livery is not official) is the package name. The GSX manual has several suggestions about all the possible reasons of passengers disappearing.

With MSFS 2024, there's the extra aggravation of the extremely restrictive LOD, which might result in objects disappearing even if they are 100% compliant with the official LOD tool of the sim, which we try to respect very strictly, in order to not impact fps too much.