Author Topic: GSX will not accept my ķey.  (Read 497 times)

worldsimmer2000

  • Newbie
  • *
  • Posts: 5
GSX will not accept my ķey.
« on: January 19, 2025, 03:03:22 pm »
Hiya, I bought GSX pro for msfs 2020 in the black Friday sale, it worked fine for exactly 30 days. On the 23rd December it started saying "Do you want to warp to trial mode airport". I payed for GSX, yet it appears it won't let me use it. I tried re-entering my activation key and it won't accept it, what should I do?     Regards, Will.

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51949
    • VIRTUALI Sagl
Re: GSX will not accept my ķey.
« Reply #1 on: January 19, 2025, 03:08:51 pm »
As explained so many times, both here and of course on the manual, you should never use the public forum to ask questions about orders and activation, because my next question would then be something about your order and your key, which we cannot obviously share in public.

That's why, questions about orders should be made only by email. I can only offer you generic suggestions, since I cannot possibly tell you here in case you might have mis-typed the key, something I can obviously do if you just sent an email to support with a screenshot showing the error.

But that's not really the point, the point is the program shouldn't have reverted to Trial mode, unless you changed major hardware components. If you haven't, then only reason I can think of is something changing in your Windows account or installation. For example, if you changed your Windows user login, you must reactivate in the new user account, because the activation is saved in the user registry. Or if you downgraded your user permissions from Admin to Standard after activating when you had admin access.

Whatever the reason, even if the program reverted to Trial mode, it can be reactivated, but I cannot possibly tell you why it's not in your case, for the reasons I just explained before so, back to support email now.

worldsimmer2000

  • Newbie
  • *
  • Posts: 5
Re: GSX will not accept my ķey.
« Reply #2 on: January 19, 2025, 04:12:28 pm »
I have not changed any hardware or windows login. I'm away from home so I can't drop an evidenced email now, although I will at some point soon. The weird thing is; it happened precisely a month after purchase. GSX pro was a gift for me; it was not purchased under my email and bank, do you need to be contacted by the purchaser's email or will mine do?

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51949
    • VIRTUALI Sagl
Re: GSX will not accept my ķey.
« Reply #3 on: January 19, 2025, 06:25:54 pm »
it was not purchased under my email and bank, do you need to be contacted by the purchaser's email or will mine do?

Yes, of course we need to be contacted using the address of the purchaser, your email it's not known to our system.

worldsimmer2000

  • Newbie
  • *
  • Posts: 5
Re: GSX will not accept my ķey.
« Reply #4 on: January 22, 2025, 11:39:58 am »
Okay 👍 thank you