GSX Licence activation

[Vepsu]

Hello,
I am having an issue with the activation of my GSX licence. When I purchased the product I expected to receive an email with the details of the licence such as its activation key. It has now been more then two weeks since my purchase with no further information in sight. I realise that this is not the ideal place to post about such issues but I feel like it is my only option as my other attempts to reach out to the support team through private messages on this forum as well as emails directly have fallen on deaf ears. I purchased the product using the same email that is linked to this FSDT-forum account and have even tried to request the licence key though the QLM self help "email licence keys" function to no avail. I would appreciate it if someone from the support team could respond to this post and we could continue to try and resolve this issue through private channels.

[virtuali]

You shouldn't assume that, just because you haven't received emails to support, your emails has "fallen on deaf ears", the emails you sent to support has been replied to, of course, with a suggestion to check the SPAM folder.

Of course, if both the purchase receipt and the replies went flagged as Spam, you got the wrong idea that we don't send emails or reply to support, when the problem is clearly your ISP or your email provider mistakenly flagging our emails as Spam.

So, again, check the Spam folder and/or use the method explained in the FAQ page of this site to retrieve a copy of your key. Or the Get your keys button in the FSDT Installer, which will open the same site linked in the FAQ page.

[Vepsu]

Thank you very much for the reply. I have checked my email very thoroughly these last to weeks and just checked again and I have not received any email from the support team. If this is an issue with the email provider are you able to send me the key via private messaging on this forum. I already sent you a couple of messages so you might be able to send it there through the reply function. As I said in the previous message as well as on the private message, I have already tried to get the code through the QLM and did not receive any email despite it informing me that an email was sent. Again this could just be some sort of issue with gmail so I would appreciate if you could send the code via pm.

[virtuali]

On the Self-Help site, if you saw a message saying an email was sent, it means your email has been recognized and an email was sent, no questions about it. It might have been mistakenly flagged as Spam so, check your Spam folder first. I'm sending another copy of it using a different method now.

[Vepsu]

I checked the spam folder as well as all the folders in my email and did not find anything related to GSX or FSTD apart from my previous email sent to support. Could I ask which other method are you using and should I expect the message to come to my email or the private messaging on this forum?

[virtuali]

On the Self-Help site, if you saw a message saying an email was sent, it means your email has been recognized and an email was sent, no questions about it.

The different method will still result in the email being sent to your email, the whole point is that you should fix your Spam problem, you can't expect to use PMs as a replacement for the Self-help site or email communications.

[Vepsu]

I understand that the website says an email has been sent, but I have not received anything. I have absolutely nothing in my spam folder nor do I have anything related to this transaction in any other folders. I have received every other email as per usual, but the only issue seems to arise with your messaging. I understand if you can´t send it through private messaging but do you have any sort of backup system in place if an email were to not go through. If you have any ideas as to another way to receive the activation key, please tell me about it.  Perhaps you could try sending it again, but I don´t see how that would work. If this issue cannot be resolved I have no other option then to request a chargeback from my bank.

[Vepsu]

I am still waiting for a response on how I could receive the licence key. Here is a picture of my inbox showing no reply directly from support. I would appreciate if you would try to suggest some kind of way to resolve the issue.