Hey Virtuali,
Apologies, should have included that information sorry. It is the default inibuilds A330-300 with the RR engine option in the MSFS2024 simulator.
As mentioned the GE variant refuels all okay, just seems to be the one not recognising refueling from the EFB when prompted. Will continually send a notification asking you to refuel from the EFB, and the refueling truck remains static in position without changing.