Author Topic: FSLabs - Doors not open but boarding and boarding happening  (Read 2591 times)

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #15 on: November 15, 2024, 02:50:01 am »
And just to confirm you have the latest update?
Captain Kevin

HardyZ

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #16 on: November 15, 2024, 11:04:02 am »
Believe me: I have installed and tested the latest Live-Update (version 3.2.6 - November 8, 2024).
And the settings for the passenger doors are correct. They are not ignored.

See also Topic 32066 http://www.fsdreamteam.com/forum/index.php/topic,32066.0.html
« Last Edit: November 15, 2024, 12:01:55 pm by HardyZ »

virtuali

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #17 on: November 15, 2024, 12:38:33 pm »
The problem will be dealt with in the next update.

HardyZ

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #18 on: November 17, 2024, 05:07:21 pm »
Sorry Umberto,
I no longer believe your promises that the next update will fix the errors for GSX for FSX/P3D. So far, every update has created new bugs that have made us FSX/P3D users hope for the next update because they broke the features we paid for.
I don't know what game you play with us long-time GSX Level 2 users. But I have the impression that you are no longer interested in offering your former paying customers error-free software, but rather in generating new customers for your product by continually promising new features. The main thing seems to be that customers pay. You don't seem to care whether customers who have previously paid for your software can still use error-free software today. This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
The argument that you are providing old GSX Level 2 customers with new services with the updates does not count here. On the contrary: you have been telling us "old" customers of GSX Level 2 for P3D/FSX for years that we can expect the water lavatory feature to be available. Now it's developed, but you're denying us if we don't switch to GSX Pro. This is clearly customer fraud.
It would be OK if you tell us old customers, that you stop supporting P3D/FSX. Time doesn't stand still. The live update probably also checks whether MSFS is installed. But then I expect that updates offered will not generate new errors for P3D/FSX that destroy our paid product, but rather existing errors will be eliminated.
I challenge you to provide GSX for FSX/P3d customers with a bug-free product. I didn't pay for anything else. Anything else I consider as fraud.
Make me an offer as to how we can settle the matter. Otherwise I will take further steps.
I suspect that you have gotten carried away with your own development and are no longer under control. You don't seem to care about your customers now.


Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #19 on: November 17, 2024, 08:51:06 pm »
This is also proven by your update strategy, which does not allow a return to the original, previously paid status if the customer discovers that the update is not error-free. It is not possible to restore the software to the state in which we customers once paid for it.
If you back up the Add-on Manager folder before you run the update, you can revert it if you run into any issues after updating, just simply move the files back over.
Captain Kevin

Ray Proudfoot

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #20 on: November 18, 2024, 12:40:48 pm »
@HardyZ, I’m astonished at your attack on @virtuali. Every update for years has been free. Very few developers give that level of service.

Yes, there have been bugs but generally they get sorted out. I’m sure there are genuine reasons why he’s not here more regularly but even developers have a private life with all the problems that can bring.

Patience will be rewarded.  ;)
Cheers,
Ray.

P3Dv5.3HF2, i9-13900K @ 5.5Ghz, RTX4090, 32Gb RAM, 4Tb Crucial T700 NVMe SSD, BenQ 32” 30Hz monitor at 3840*2160 with VSync.

HardyZ

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #21 on: November 18, 2024, 06:19:14 pm »
@Ray Proudfoot,

as a customer of a reputable company, I unfortunately cannot take into account "a private life with all the problems that can bring".
If You purchase software from a decent company for a fee, You have to differentiate between
1) Updates that fix existing bugs
and
2) Updates that expand and improve the product.

to 1)
Updates that fix existing errors are a given and to be expected. You also won't buy a car whose brakes or wipers unfortunately don't work. No matter - even an inexpensive coffee machine should work without errors. Errors can happen, but then the customer has the right to rectification. This worked well in earlier years, before MSFS. I remember that Umberto often responded within hours and some errors were resolved within 24 hours.

to 2)
It was of course pleasing that Umberto further developed the software and added new features. This made us customers happy and satisfied. However, this was a voluntary effort from Umberto (certainly also to keep his development interesting), which I hadn't expected when I bought it. Thank you very much for that. However, I didn't ask him to do that. On the contrary: For years he had been announcing to us old customers, for example, the development of water/lavatory - this option was even built into the airplane configuration. Now he has developed this feature - only for GSX Pro. But I don't want to be forced to go along with this development.

Today it looks like this for users of GSX Level 2 for P3D/FSX:
Nearly every new development that Umberto installs for MSFS and distributes as an update creates new errors for the "old" users of P3D/FSX. Every time we hope that the next update will fix the existing or new bugs, but that doesn't happen. The current state of the product was actively deteriorated by him as when we purchased it. Due to his update strategy, we cannot restore the purchased version. The argument that the customer only has to use an earlier version of the Add-on Manager that he has backed up by himself does not apply here. I am not assuming any intention. But the facts speak for themselves.

If Umberto wants to end support for the old GSX versions, then that's okay. But then he should announce it officially. Before I expect a proper working version of the software I paid for. And not updates that constantly produce new errors that are not corrected.


Ray Proudfoot

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #22 on: November 18, 2024, 07:28:53 pm »
@HardyZ, it’s possible to restore from a backup assuming you perform backups.

Umberto has said he’ll fix it. They couldn’t ignore MSFS. Be grateful they’re still pushing updates for P3D. Most developers have ceased.
Cheers,
Ray.

P3Dv5.3HF2, i9-13900K @ 5.5Ghz, RTX4090, 32Gb RAM, 4Tb Crucial T700 NVMe SSD, BenQ 32” 30Hz monitor at 3840*2160 with VSync.

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #23 on: November 18, 2024, 07:47:16 pm »
The argument that the customer only has to use an earlier version of the Add-on Manager that he has backed up by himself does not apply here.
I'm just correcting the point that there's no way to go back to an earlier version of GSX once the update has happened. It's possible, but the only way to do so is as I have stated.
I’m sure there are genuine reasons why he’s not here more regularly
You'd probably have better luck getting a response from him in the unofficial GSX Discord.
Captain Kevin

HardyZ

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #24 on: November 18, 2024, 08:07:25 pm »
@Captain Kevin,
why should I write in an unofficial GSX Discord when there is an official support forum here??!!!

@Ray Proudfoot
Of course, MSFS cannot be ignored. But not to the detriment of customers who have paid for GSX Level 2, whose paid GSX version will be destroyed in the process. For me this is nothing other than fraud. I just want clean working software that I paid for. I'm not grateful for updates that break my paid software.

And addition: Umberto of course doesn't comment. As expected

« Last Edit: November 18, 2024, 08:52:11 pm by HardyZ »

Ray Proudfoot

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #25 on: November 18, 2024, 11:41:19 pm »
@Captain Kevin, I don’t do Discord. Sounds horrible.  ::) I’ll wait until Umberto delivers as promised.

@HardyZ, it’s not as though pax aren’t boarding. They’re just taking their time. 😉
Cheers,
Ray.

P3Dv5.3HF2, i9-13900K @ 5.5Ghz, RTX4090, 32Gb RAM, 4Tb Crucial T700 NVMe SSD, BenQ 32” 30Hz monitor at 3840*2160 with VSync.

Captain Kevin

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Re: FSLabs - Doors not open but boarding and boarding happening
« Reply #26 on: November 19, 2024, 12:29:18 am »
@Captain Kevin,
why should I write in an unofficial GSX Discord when there is an official support forum here??!!!
@Captain Kevin, I don’t do Discord. Sounds horrible.  ::) I’ll wait until Umberto delivers as promised.
Wasn't asking you guys to, I was just responding to the question of why he isn't here more regularly.
Captain Kevin