Author Topic: GSX Not working I need support!!!!!  (Read 3528 times)

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51931
    • VIRTUALI Sagl
Re: GSX Not working I need support!!!!!
« Reply #15 on: October 29, 2024, 10:04:35 am »
An interesting detail is that I noticed that the GSX icon on the toolbar goes dark after the menu closes itself, whereas normally it would stay lit up.

From your video, it seems the couatl engine crashed and/or was restarted by the restarter, since the toolbar menu is always automatically closed upon restart. So yes, I'll need your diagnostic log, created according to Page 38 of the manual, the chapter named Enable logging when GSX can’t even start, and posted here as a ZIPPED attachment.

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51931
    • VIRTUALI Sagl
Re: GSX Not working I need support!!!!!
« Reply #16 on: October 29, 2024, 10:07:01 am »
Quote from: AustinAME link=topic=32319.msg204549#msg204549 date=1730160500I
I select Pushback and everything just disappears.  Click on GSX again, same message then try to click on pushback and the menu disappears again!  this is at PANC default Asobo scenery.  Want to go back to previouse version that at least handled pushback.

You are describing exactly the problem that happened only in 3.2.1 and has been fixed in 3.2.2 and of course doesn't happen on 3.2.3 either. Check the update again or, alternatively, try using the Offline installer (Sticky post on this forum), in case some kind of network problem is preventing you from getting the current update.
« Last Edit: October 29, 2024, 10:11:56 am by virtuali »

Thomas.

  • Newbie
  • *
  • Posts: 3
Re: GSX Not working I need support!!!!!
« Reply #17 on: October 29, 2024, 01:35:49 pm »
From your video, it seems the couatl engine crashed and/or was restarted by the restarter, since the toolbar menu is always automatically closed upon restart. So yes, I'll need your diagnostic log, created according to Page 38 of the manual, the chapter named Enable logging when GSX can’t even start, and posted here as a ZIPPED attachment.

Here is the diagnostic log:
« Last Edit: October 29, 2024, 01:44:41 pm by Thomas. »

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51931
    • VIRTUALI Sagl
Re: GSX Not working I need support!!!!!
« Reply #18 on: October 29, 2024, 02:51:07 pm »
Here is the diagnostic log:

Check if the two GSX folders in the Community link are Symbolic Links (this is what we install), so they have a small arrow on their folder icon. If they don't have a small arrow, so they are real folders (which is NOT what we install), remove both folders, then enter the FSDT Installer and choose RELINK for GSX Pro, so the links will be created again.

Thomas.

  • Newbie
  • *
  • Posts: 3
Re: GSX Not working I need support!!!!!
« Reply #19 on: October 29, 2024, 02:56:11 pm »
Check if the two GSX folders in the Community link are Symbolic Links (this is what we install), so they have a small arrow on their folder icon. If they don't have a small arrow, so they are real folders (which is NOT what we install), remove both folders, then enter the FSDT Installer and choose RELINK for GSX Pro, so the links will be created again.

I can confirm that they are symbolic links:

SilentGunner13

  • Newbie
  • *
  • Posts: 5
Re: GSX Not working I need support!!!!!
« Reply #20 on: October 29, 2024, 04:14:13 pm »
I'll echo this - GSX itself seems to be working, but clicking any option on the GSX Menu closes the menu but does nothing. No acknowledgement, no message in the menu that the requested service is on its way, nothing. Tried restarting Couatl several times, even clicking GSX Settings does nothing, so I can't enable the log.
First encountered in the PMDG 777-300ER.

Interestingly, I switched to the Fenix A320, restarted Couatl and GSX started working again. Went back to 777 with NO restart - same issue occurs. Services are not being called.

Out of curiousity, I restarted Couatl, switched to the 737-800 from PMDG. Works fine.

After the 737, I switched back to the 777 again, and this time, the GSX menu was stuck on "Waiting for Couatl Scripting Engine to start...". this was despite the fact that I never restarted the scripting engine. Tried restarting via system tray, and this time, the restart did not appear to work. I waited for five minutes, menu still stuck on the waiting page. I had to fully Exit via system tray and start it via the shortcut. Even after all this - issue returned. No services being called.

This would appear to be some odd edge case specific to the PMDG 777, in my case.

AustinAME

  • Newbie
  • *
  • Posts: 4
Re: GSX Not working I need support!!!!!
« Reply #21 on: October 29, 2024, 05:54:44 pm »

Quote from: AustinAME link=topic=32319.msg204549#msg204549 date=1730160500I

"    I select Pushback and everything just disappears.  Click on GSX again, same message then try to click on pushback and the menu disappears again!  this is at PANC default Asobo scenery.  Want to go back to previouse version that at least handled pushback.


You are describing exactly the problem that happened only in 3.2.1 and has been fixed in 3.2.2 and of course doesn't happen on 3.2.3 either. Check the update again or, alternatively, try using the Offline installer (Sticky post on this forum), in case some kind of network problem is preventing you from getting the current update.
« Last Edit: Today at 10:11:56 am by virtuali »
"

So I have confirmed latest version is installed, even ran file check, Problem is with PANC tried several gates, GSX pops up, says parking stall to small, then menu disappears, whereas before the "too small" message would go away and you could still use pushback.  Even removed PANC from the jetways in the GSX config, didn't help.  Problem is with PANC, default Asobo scenery, as if I go to KLAS then pushback works again. Did not have this problem before updating to 3.2.3 as I had flown out of PANC on Saturday and did not have this problem on 3.2.2   Just letting you know

AustinAME

  • Newbie
  • *
  • Posts: 4
Re: GSX Not working I need support!!!!!
« Reply #22 on: October 29, 2024, 06:23:56 pm »
 >:( Ok Just trying a flight from KDCA Default Asobo Scenery  Same crap as PANC GSX menu complains about too small parking, no pop up menu buttons work and then it disappears within 5 seconds (even though it's happy with SimBrief Flight Plan)  How do I go back to get a working version for pushback?  This is all in the FBW A32NX , haven't tried other airliners.  Update.. So after take off I can load GSX and it gives me the pop up menu for selecting a gate etc and the menu stays as normal, can select different airports, just as before.  Also when I tried KLAS that is Fly Tampa scenery, so problem may be with ASOBO default airports only

« Last Edit: October 29, 2024, 07:03:05 pm by AustinAME »

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51931
    • VIRTUALI Sagl
Re: GSX Not working I need support!!!!!
« Reply #23 on: October 30, 2024, 12:41:07 am »
Problem is with PANC tried several gates, GSX pops up, says parking stall to small, then menu disappears, whereas before the "too small" message would go away and you could still use pushback. 

You are describing what is normally supposed to happen and always happened since GSX came out, in 2012, see here:

https://www.fsdreamteam.com/forum/index.php/topic,6412.0.html

If you start a flight on a gate that is too small for GSX, you can't do anything, you'll just get the error message, but no service can be called. This is how GSX always worked, and I posted a link on that old post from 2012 so you can have a confirmation of that, see what the user said back then:

Quote
It then says that I cannot get any ground services at the selected Parking Spot

Now, back then there weren't so many options like the one to set the wingspan on that parking spot or just ignore it entirely globally in the settings, which we have now.

And, in FSX/P3D the GSX Settings menu were accessible with a *separate* menu, since in those simulators it was possible to have a main menu, with several nested sub-menus, so we could afford the luxury of having a dedicated menu for the GSX Settings, another one to edit the airplane profile, another one to edit the airport, another one to restart GSX, etc. We can't do that in MSFS, because nested menus are not possible, so we would have taken over the whole toolbar, so all different options are in the same menu in MSFS, which explains why, if you start on a parking that is seen as "Too small", you can't do anything unless you exit from the parking, because there's just a single menu that controls both services and settings.

So yes, there's room for improvement, so we might enable at least the settings buttons and the "reposition" option in that case, but that's just a design improvement, the way it is now, is not a bug, it's how GSX pro always worked in MSFS: the menu doesn't do anything if you *start* a flight in a parking that is too small.

AustinAME

  • Newbie
  • *
  • Posts: 4
Re: GSX Not working I need support!!!!!
« Reply #24 on: October 30, 2024, 02:35:43 am »
And yet until this version, I may get the "too small" message but was always able to push back.  So as much as you claim it has always been this way, it obviously hasn't as I flew the same route Saturday, same gate, etc as PANC has No gates that GSX seems to think are big enough, I of course got the message but it goes away and then I can do pushback.  Only thing that changed was Monday installing the update to 3.2.3, so there's that.

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51931
    • VIRTUALI Sagl
Re: GSX Not working I need support!!!!!
« Reply #25 on: October 30, 2024, 08:01:16 pm »
And yet until this version, I may get the "too small" message but was always able to push back.

No, you weren't if you started a flight there.

Quote
So as much as you claim it has always been this way

I'm not just claiming it. I provided evidence it was like this since 2012. Again:

https://www.fsdreamteam.com/forum/index.php/topic,6412.0.html

chusair

  • Newbie
  • *
  • Posts: 38
Re: GSX Not working I need support!!!!!
« Reply #26 on: November 01, 2024, 01:32:56 pm »
bottom line we can argue back and forward which is not the intention of this post. The bottom line, we are here to get support from FSDreamtime on an app that is not working or in case that this offends anyone is "unresponsive" and I have followed everything including updates etc. and I can't get it to work

What do I do now?

heidjer1

  • Newbie
  • *
  • Posts: 36
Re: GSX Not working I need support!!!!!
« Reply #27 on: November 01, 2024, 07:07:49 pm »
I can also confirm that the pushback always worked when the gates were too small.
I don't understand what kind of proof a link from 2012 is supposed to be.

virtuali

  • Administrator
  • Hero Member
  • *****
  • Posts: 51931
    • VIRTUALI Sagl
Re: GSX Not working I need support!!!!!
« Reply #28 on: November 02, 2024, 01:06:09 pm »
I can also confirm that the pushback always worked when the gates were too small.

Already answered here:

https://www.fsdreamteam.com/forum/index.php/topic,32375.msg204692.html#msg204692

chusair

  • Newbie
  • *
  • Posts: 38
Re: GSX Not working I need support!!!!!
« Reply #29 on: November 03, 2024, 09:22:10 pm »
I am not sure how to say this without sounding insulting. It took me 3 post to have someone to respond NOT with a solution but rather with a critic that I had to not open several post. After the back and forward I have followed everything that have been recommended to different people and MY PROBLEM have not neem solved. I tend to be kind of nice until the point that I feel ignored specially because I paid for this s,,, that is not working and I don't get any f... support