GSX Not working I need support!!!!!

[chusair]

I had everything working right and since the last two updates something changed that is preventing GSX to work properly. It does load at the beginning of the flight like if everything was alright but once you request any service 1. nothing happens regardless of the service 2. whenever you open the menu it will last a couple of seconds before closing or disappearing from the screen like it is timed out or closed.

I would appreciate the help because I don't know what else to do

[virtuali]

Please don't post the same message multiple times, especially considering you posted multiple times on a Sunday and complained about a supposed "lack of support". That is just wrong.

Now, it would be help getting a better report of what is really happening, like:

- Are you sure you updated to version 3.2.2 ? We had issues with 3.2.1 that caused a crash when selecting some services, but they have been fixed in less than a day with 3.2.2

- Is the Couatl engine running ? Check the icon in the tray bar.

[chusair]

Yes I have 3.2.2 I uninstalled everything and reinstalled it all over again

[chusair]

I reinstalled but although I can open the menu nothing really happens and once I for example ask for refueling nothing happen and the menu will show and disappear or close in seconds, At this point I am not sure what else to do

[goose66]

You did not answer his questions except for the version.  IS COATL RUNNING IN THE SYSTEM TRAY BEFORE YOU TRY AND USE GSX IN THE SIM?

[chusair]

I would assume that Couatl engine is running. The menu shows and I can even restart Couatl but I don't know what the tray bar is.

CAPS are considered as yelling to someone and there is no need to do so. I apologize for not answering this specific part of the question. I honestly don't know what else to do and would appreciate the support WITHOUT any kind of harassment. If I didn't answer something specific, please point to the question and would gladly answer. Trust me the last thing I want is to be asking for support ... I just wish that the app was working as before that previous to last update

[Captain Kevin]

Bottom right corner of your screen where the clock is. There should be an icon for Couatl. You may need to click on the arrow to expand it.

[chusair]

Yes, "COATL is RUNNING IN THE SYSTEM TRAY. I updated to the newest version today amd yet I can open the menu nothing will happen

[virtuali]

Yes, "COATL is RUNNING IN THE SYSTEM TRAY. I updated to the newest version today amd yet I can open the menu nothing will happen

It's not possible that "nothing" will happen. At the very least, the menu should tell you something like it's waiting for the Couatl engine to load, which is not "nothing". Unless with "nothing", you really mean "nothing", so you click the menu and it doesn't even come up.

[chusair]

The menu comes up, then when I choose anything ...connect the jetway .... nothing happens ... and after that if you open the menu it will just disappear in like 2 seconds, I have try refuel truck and nothing ... catering ... nothing ... It does say that its requested ... I have tried in different apports

[virtuali]

and after that if you open the menu it will just disappear in like 2 seconds

That's how the menu works. Were you expecting the menu to stay open?? So no, it's not "nothing", you select an option, the option HAS been accepted, the menu closed (as it's SUPPOSED TO) and if you open it again, it shows you requested it.

I have try refuel truck and nothing ... catering ... nothing ... It does say that its requested ... I have tried in different apports

Requested doesn't mean "nothing". It means it's coming.

[Thomas.]

Hi,

I am experiencing similar behavior after updating to 3.2.3. The GSX menu itself initially appears to function normally, however none of the available options execute upon selection. An interesting detail is that I noticed that the GSX icon on the toolbar goes dark after the menu closes itself, whereas normally it would stay lit up. This seems to suggest that something is - for lack of better terminology - crashing internally.

To emphasize that the selected option isn't actually executed, similar behavior can be observed when selecting the "GSX Settings" option. The menu closes itself as expected, but the settings window never actually appears. Finally, the icon on the toolbar goes dark.

I'd be more than happy to supply any additional data if needed.


Here's a video showcasing the described behavior. Please ignore the washed out/gray'ish colors, this is an issue with the recording.

https://www.youtube.com/watch?v=__jL60GrnhI

[chusair]

The video is a great description of the problem and yes the menu opens and Coautl is working but does nothing because there is nothing happening after the request

[chusair]

and for the very bright minds out there ... request and showing nothing is the problem because for the stupid ones like me ... showing nothing after the request means that nothing is happening ...or not been able to open the menu again because in less than 2 seconds closes ... you can't even request two things at a time

[AustinAME]

  Yea after updating GSX Pro today now it no longer wants to push my FBW A32NX back from the gate, and yes shut down COUALT , restarted a few times.  It just pops up and says the gate I'm at is too small for my aircraft (The default go to every airport now) then I select Pushback and everything just disappears.  Click on GSX again, same message then try to click on pushback and the menu disappears again!  this is at PANC default Asobo scenery.  Want to go back to previouse version that at least handled pushback.